Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,470 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased tickets to *********** on 3/22/25. Informed of a new deal on 3/26/25 for $15.00 less per ticket and including a meal voucher. I was informed by customer service that my right to a refund expired on 3/25/25 and they would not honor the new offer.
Business Response
Date: 03/31/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for any disappointment or inconvenience youve experienced.

Upon reviewing your account, I can confirm that you purchased 4 vouchers for the Williamsburg deal. You requested a refund to purchase a new offer, but unfortunately, the deal you selected is categorized as non-refundable. As per our policies and the conditions agreed upon by the merchant when they featured the deal on our platform, once the purchase is made, the amount you paid is transferred to the merchant, who holds the payment. For this reason, we are unable to process a refund on our end.

We always strive to ensure that customers have access to all relevant information about the conditions of a deal before making a purchase. If there are any changes to the event, such as rescheduling or cancellation, we will proactively reach out to you and other affected customers with updates.

We truly appreciate your understanding in this matter, and were here to assist if you have further questions or need any additional support. Please do not hesitate to let us know how we can help.

Thank you for being a valued Groupon customer.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23112662

I am rejecting this response because the companys response just acknowledges that Groupon customer service has elevated the issue but does not provide any resolution.

Sincerely,

******* ******
Business Response
Date: 03/30/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Regarding your order #********** - 10 Cycle, Barre, or Yoga Classes at MINT, I understand your concern and sincerely apologize for any inconvenience this situation may have caused. I want to assure you that I have escalated your issue to our resolution team for further review.

Please note that while we usually receive updates quickly, sometimes it may take up to 7 days to conduct a thorough review with the merchants in the backend. Rest assured, we are working diligently to resolve this matter as soon as possible.

We truly appreciate your patience and understanding during this process. Should you have any further questions or concerns in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Business Response
Date: 04/10/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for any frustration caused by the delay in resolving your issue.

As per your request, we escalated your case to our resolution team under Case #******** and have been awaiting an update. During this time, I personally reviewed your case with our internal team to ensure that we addressed your concerns appropriately. We greatly appreciate your patience as we worked towards a solution.

I am happy to inform you that as a result of the escalation, our resolution team reached out to you on April 4, 2025, and provided a self-service refund link. I hope that you would have missed that email.

I am attaching you the refund link below for your reference:

To initiate a refund for your order, please ensure you're logged into your Groupon account using the email address: ************************ before accessing the refund options through the following link: ****************************************************************

Here, you can choose your preferred refund method:

-Groupon Credits: These are simple to use and will never expire on our website, so you can find another great deal soon!

-Original Payment Method: This refund might take up to two weeks to appear on your statement, depending on your bank.

Please note that refunds will only be issued for the amount paid, excluding any applied discounts.

Avoid refreshing the page or reopening the link, as this could cause it to stop working.

If you encounter any issues while trying to use the refund link, please do not hesitate to reply to this email, and we will be more than happy to assist you further.

Once again, I apologize for the inconvenience caused, and we appreciate your understanding. We are here to help, and we want to ensure that your experience is fully resolved.

Thank you for allowing us to assist you.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12 I purchased a 2 month supply of oral semiglutide from Champion ***************** for ****** I also had to pay ***** for shipping. When I received the product I was amazed to see that the total mgs contained were 8.4 (told to me by Champion, a screenshot is attached). The normal dose is 2.5 per week. When I tried to get help the merchant refused to help. I have tried repeatedly to contact Groupon with no response. Please help.
Business Response
Date: 03/30/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Regarding your recent purchase of oral semiglutide from Champion Health & Wellness. First and foremost, we sincerely apologize for the confusion and frustration caused by the discrepancy between the product you received and your expectations.

We understand that your normal dosage is 2.5 mg per week, however, after reviewing your order, we regret to inform you that we are unable to process a refund for this transaction. The deal you purchased was for a total of 8 weeks' supply, which corresponds to 8.4 mg, as per the terms of the deal. We understand that this may not align with your usual dosage, but unfortunately, we can only offer the product as stated in the deal you selected.

As a gesture of goodwill, we have already credited your Groupon account with $67.35 in credits on 03/25/2025, which can be used toward future purchases. We hope this can help to alleviate some of the inconvenience caused.

Once again, we sincerely apologize for any misunderstanding, and we appreciate your patience and understanding in this matter.

Please dont hesitate to reach out if you have any further questions or concerns.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had accidentally ordered the same thing off of Groupon twice, which was chuckee cheese ***** family pack I used the first one and tried to get my money back for the one not used, they said they couldnt give it back but sent me a voucher to use, when I tried to use it it didnt work and when I tried to get ahold of them, they are not getting back to me. I either just want a voucher that will work or my money back. This is just ridiculous and its been nothing but trouble with them.
Business Response
Date: 03/30/2025
Hi Alyssa,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Regarding your recent ***** *. Cheese purchase, I apologize for the inconvenience you've experienced with the order and the voucher issue.

Upon reviewing the details associated with your email address, ************************** I was able to locate only one order #**********, which was for the FLASH SALE Family Play & Pizza Package, purchased on February 7, 2025. This order appears to have been used.

However, I am unable to find any records of the unused voucher you are referring to. To assist you further, could you please provide the following information?

The order confirmation number
The voucher Redemption Code
Any alternate email addresses that may have been used to make the purchase
The amount of the charge(s)
The date of charge(s)

If the charges are on a credit/debit account, please provide the following information:

The name on the card that was charged
The type of card ****** MC, AmEx, etc.)
The last 4 digits of the card
The expiration date on the card
The billing address associated with the card

If the charges are on a ****** account, please provide:

The ****** invoice ID reflecting the chargeExample: xxxxxxxx-xxxx-xxxx-xxxxxxxxxxxx (this ID will be alphanumeric)
The email address registered to the ****** account

Once I have this information, I will be able to investigate further and work on resolving this issue for you as quickly as possible.

Thank you for your understanding and patience. I look forward to your response and am here to help resolve this matter.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23108445

I am rejecting this response because: There is no reason you can't refund my debit card. Everyone can do a refund now days. If you can't do a refund to my debit card, then send me a check. I do not want anything from groupon. I would like my money refunded.

Sincerely,

******** *****
Business Response
Date: 03/30/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I am reaching out regarding your recent inquiry concerning the order of two bags of bully sticks placed on 11/12/24. We understand your frustration with not receiving your product, despite the payment being processed, and we apologize for the inconvenience this has caused.

Your case has already been escalated to our resolution team under case #********. After a thorough review, our team confirmed that the items were marked as shipped. However, since you have not received your order, we acknowledge your request for a refund.

Unfortunately, we are unable to process a refund to your original form of payment. Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on **************************. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.

If youd like me to go ahead and apply for the credit, just let me know by replying to this email.

We greatly appreciate your understanding in this matter and are committed to resolving this issue to your satisfaction.

Thank you for your patience, and please dont hesitate to reach out if you have any further questions.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23105084

I am rejecting this response because:
I am still waiting for Groupon to settle this.
Sincerely,

***** *******
Business Response
Date: 03/28/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the trouble youve experienced and the frustration of trying to get in touch with both Groupon and the supplier. I completely understand how valuable your time is, and Im really sorry that this has caused so much inconvenience.

Ive escalated your request to the merchant, and they will be reaching out to you directly as soon as possible to resolve the issue. I understand that waiting can be frustrating, but please rest assured that we are doing everything we can to ensure this gets addressed.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Customer Answer
Date: 04/07/2025

Complaint: 23105084

I am rejecting this response because: Thank you. I was under the impression that I was ordering/getting system 4. Thats what I need. I do not know how number 1 got processed? If I can get system 4, I am more than happy to exchange this. Otherwise, this product will be of no use to me. I dont even know how to correspond with this company. Thank you so much for your help.
Sent from my iPhone

Sincerely,

***** *******
Business Response
Date: 04/03/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for the delay with your case.

I see that we have an update from the merchant: "This listing has several options to choose from such as which system. After reviewing the customer's order, I see the option chosen was for the Nioxin System 1 Trio: Cleanser Shampoo 10.1 oz, Scalp Therapy Conditioner 10.1 oz, Scalp & Hair Treatment 3.38 oz. If the customer could provide a photo of what they did receive, we are more than willing to help solve this issue."

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Business Response
Date: 04/09/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for getting back. We will be happy to assist you further, so I have submitted your request for an exchange to the merchant.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:03/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23102821

I am rejecting this response because:
The unauthorized charges came from Groupon, not my bank. My bank says they cannot reimburse me for charges that were made through Groupon even if they were unauthorized. This is a Groupon issue and it should be reimbursed through Groupon because thats where the unauthorized access to my account was done. Please reimburse my money that was charged illegally to my bank account.

Sincerely,

*********** *******
Business Response
Date: 03/26/2025
Hi ***********,

Thank you for reaching out to us through the Better Business Bureau. I completely understand how frustrating this situation must be, and I sincerely apologize for any inconvenience youve experienced.

Regarding your concern, I want to clarify that, as part of our standard procedure when dealing with claims of fraud or unauthorized purchases, we recommend that customers report the issue directly to their payment processor or bank. This process ensures that the fraudulent activity is properly investigated and resolved through the appropriate channels. I understand that this might feel repetitive and not the ideal resolution, and I truly empathize with your frustration.
Please refer to my direct email for more specific instructions on how to proceed. If you have any further questions or need additional assistance, feel free to reach out to me directly through that email.

Thank you for your understanding and patience as we work to assist you.

Best regards,
********
Manager, Groupon Customer Support
Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******iding me a service?
Business Response
Date: 03/24/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm sorry to hear about the confusion and frustration you encountered with your second Groupon purchase for Laser MD Medspa. Its clear that this situation has caused some inconvenience, and I completely understand your concerns.

Upon carefully reviewing the details of the Groupon deal, I found that the description specifically mentions: "Purchase: Limit 1 per person, may buy 1 additional as gift(s). Limit 1-redemption per customer, per ********************** campaign." This means that each customer is allowed to redeem only one ********************** per campaign, while the second voucher can be gifted to a friend or family member.

After reviewing your request, I found that the refund period for this deal has unfortunately passed, which means were unable to provide a cash refund at this time. However, we understand your situation and, as an exception, would like to offer you a refund in the form of Groupon credits. These credits can be used toward future purchases on Groupon, and I hope this helps to resolve the matter to your satisfaction.

I have sent you an email directly with instructions on how to process this refund. Please check your inbox and let me know if you encounter any issues or have further questions. I am here to assist you promptly.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:03/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Groupon website on 3/20/25 to purchase an activity. The website twice generated an error and stated "try again in a few minutes". On the third try, I received a message that the purchase was successful and an email would be sent to me confirming. I checked my bank statement and there were three charges for $65 each. When I contacted Groupon, instead of refunding my money, which was due to their own software/server error or negligence, they declined to refund my money, instead offering credit. I am leaving the country for an extended period in a matter of weeks and will be unable to use such a credit. When a business takes your money without authorization, is this not theft? I am seeking redress in the form of a complete refund and a change to these shoddy policies and business practices.
Business Response
Date: 03/24/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the frustration youve experienced with your recent purchase and the challenges you encountered while using the Groupon platform.

After reviewing your request, I regret to inform you that, based on our refund policy and the nature of this specific deal, it is categorized as a non-refundable transaction. Once the purchase is made, we pay the merchant for the voucher and, unfortunately, are unable to offer a refund, as per the terms and conditions agreed upon by our partner when they listed the deal on our site. We always strive to ensure our customers are fully informed of all terms before making a purchase.

That being said, we understand how this situation has been inconvenient for you, and we truly value you as our customer. As a gesture of goodwill, I am happy to process a full refund in Groupon credits. Groupon credits are simple to use, and never expire for you to use towards any purchase on **************************.
Your available credit balance will be displayed at the top-right corner of your "My Groupons" page, where it says 'Groupon Credits balance.'

When you're ready to use your Groupon Bucks, just ensure they are applied during checkout. You'll need to check the box next to Apply available Groupon Bucks under Payment Method, and the credit will be automatically deducted from your total.
If youd like me to go ahead and apply for the credit, just let me know by replying to this email.
We hope this resolves the issue to your satisfaction, and we appreciate your understanding.

Thank you for being a valued customer.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:03/21/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *****
Business Response
Date: 03/25/2025
Hi ***,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the inconvenience you've experienced with your order of the Freshwater Pearl ******* Necklaces. I completely understand your frustration with this situation and assure you we are committed to resolving it.

I acknowledge that you have only received two out of the four necklaces you purchased and paid for. We truly apologize for the delay and any inconvenience this has caused. I want to confirm that I have re-escalated this matter to our internal team. They will carefully review the order details to ensure the remaining necklaces are promptly sent to you or to discuss a potential reimbursement if preferred.

Your patience and understanding in this matter are greatly appreciated, and I assure you that we are working to resolve the issue at the earliest. You will receive a confirmation email with updates on the progress of your order as soon as possible.

Please rest assured that we are passing this feedback along to prevent similar issues in the future and improve our service to valued customers like you.

If you have any further concerns or inquiries, please do not hesitate to let us know. We are here to assist you.

Thank you once again for your understanding and for giving us the opportunity to make this right.

Regards,

******* *********
Manager
Groupon Customer Support

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