Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased hotel tickets by mistake and attempted to refund them only for nothing on the website to work. I attempted their customer service chat and the button on my order to cancel without any luck. I then decided to report this as fraud to my credit card issuer since there was no reasonable way to get a refund. After some time, I was able to get a refund via the customer support chat.Given that refunds appear to be hard to get, even within the cancellation period, and that no phone number exists for customer support - I don't know who I'm talking to over customer chat - ********************** has started to give off fraudulent vibes. I am requesting to speak to corporate about my complaints as there are very few customer support options and I have numerous complaints to file with this seemingly fraudulent company.

  Business Response

  Date: 03/31/2025

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the difficulties you experienced while attempting to process your refund. I understand how frustrating that must have been, and I truly regret any inconvenience this has caused.
  
  After reviewing our records, I can confirm that your refund was successfully processed on March 28, 2025. You should have received an email confirmation shortly after the refund was issued. If you are unable to locate this email, I recommend checking your spam or junk folder to ensure our emails aren't ending up there. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. Please note that it may take your bank a few days to route the funds and post them to your account.
  
  I completely understand your preference for phone support. While we do not currently offer phone services, our dedicated customer support team is readily available to assist you through chat and email. You can reach out to us at any time using the following link: ******************************************.
  
  We genuinely value your feedback and will ensure it is shared with the appropriate teams. Your insights are incredibly important to us, and we are committed to improving our services to better meet our customer's needs.
  
  Once again, I apologize for any frustration this situation may have caused. If you have any further questions or concerns, please do not hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to buy ******** vouchers on March 19, 2025, during spring break. As I was confirming the payment, a pop-up appeared stating that the session had expired. I checked my purchases and found nothing, yet my card was charged /$365. I immediately contacted Groupon, explained the situation, and they said they couldnt locate the purchase but would investigate further. The following day, I received an email stating that no purchase was found. However, they said I could send my bank statement if I had been charged, which I did. Over 36 hours later, they responded that they had located the purchase and that I could use it. I informed them that I had already left *******, as spring break was over, and requested a refund. They replied that a refund was not possible due to their cancellation policy, even though the error was on their end. They have not responded to my subsequent requests for a refund.

  Business Response

  Date: 03/31/2025

  Hi Thandi,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience this situation may have caused you.
  
  Upon reviewing your purchase, I would like to inform you that the voucher you obtained has an expiration date of August 12, 2025, and can still be utilized before that time. While we understand your frustration due to the challenges you encountered during your trip to *******, the deal purchased is categorized as non-refundable.
  
  Once the purchase is finalized, the payment is transferred to the merchant, and refunds cannot be issued, as per the conditions set by the partner when they agreed to feature the deal on our platform.
  
  We always strive to ensure that our customers are fully informed about the terms and conditions of each deal before making a purchase. Additionally, if there are changes to an event, such as rescheduling or cancellation, we proactively reach out to inform affected customers and provide updates.
  
  We appreciate your understanding in this matter and truly value you as a customer. Should you have further questions or need any additional assistance, please do not hesitate to contact us. Were here to help.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23124965
  
  I am rejecting this response because: I want a refund on the Groupon I purchased  for the business in question! I was deeply disappointed  how the business treated me and that made me feel I was scammed ! Im

  mot going to use their services and I do want my money back into my original form of payment ! 

  
  Sincerely,
  
  Gergana Pong

  Business Response

  Date: 03/31/2025

  Hi Gergana,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you have experienced.
  
  I want to assure you that I have escalated your issue to our resolution team for immediate attention. While we strive to resolve cases quickly, please note that, on occasion, it may take up to 7 days to complete a thorough review in collaboration with the merchants involved.
  
  Rest assured, we are working diligently to resolve this matter as swiftly as possible, and we greatly appreciate your patience and understanding during this time.
  
  Should you have further questions or need additional support, please feel free to reach out. We are here to assist you.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/07/2025

  Hi Gergana,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the experience you had with the business in question. I completely understand your frustration, and I am truly sorry for how the situation made you feel.
  
  To make things right, I have processed a full refund for your Groupon purchase, which has been issued to your original form of payment. Please note that while we issue all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.
  
  I truly appreciate your understanding, and please dont hesitate to reach out if theres anything else I can assist you with.
  
  Thank you for being a valued customer.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23124435
  
  I am rejecting this response because: 

  $19.99 not credited to my credit card as agreed within ten days [SEE PREVIOUS RESPONSE BELOW]

  
  

  
  

  Date Sent: 3/31/2025 4:48:43 PM

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry for the inconvenience you've encountered with the NY Post Groupon deal and the challenges in connecting with our support team. Your frustration is completely understandable, and I want to assure you that we are here to help.
  
  I see that you are referring to the purchase of the 13-Week Daily Print Subscription to the "New York Post," Order # **********. After thoroughly examining your transaction, I found that this deal is valid only for new customers. According to our records, you had previously redeemed this offer in 2020, which may explain why the vendor declined to accept the voucher.
  
  I sincerely apologize for any confusion this situation may have caused. In response to your request, I have issued a full refund to your original form of payment. You will receive a separate automated email to confirm this as well. Please note that while we issue refunds immediately, it may take a few days for your bank to reflect the credit on your statement.
  
  We are committed to providing support 24 hours a day through our chat or email services. You can reach out to our customer support team anytime using the following link: ******************************************.
  
  Again, I apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  
  

  
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry for the inconvenience you've encountered with the NY Post Groupon deal and the challenges in connecting with our support team. Your frustration is completely understandable, and I want to assure you that we are here to help.
  
  I see that you are referring to the purchase of the 13-Week Daily Print Subscription to the "New York Post," Order # **********. After thoroughly examining your transaction, I found that this deal is valid only for new customers. According to our records, you had previously redeemed this offer in 2020, which may explain why the vendor declined to accept the voucher.
  
  I sincerely apologize for any confusion this situation may have caused. In response to your request, I have issued a full refund to your original form of payment. You will receive a separate automated email to confirm this as well. Please note that while we issue refunds immediately, it may take a few days for your bank to reflect the credit on your statement.
  
  We are committed to providing support 24 hours a day through our chat or email services. You can reach out to our customer support team anytime using the following link: ******************************************.
  
  Again, I apologize for the inconvenience and appreciate your understanding. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/13/2025

  Hi *******,
  
  Thank you for reaching out and expressing your concerns regarding the refund. I understand how important it is for you to have clarity and resolution on this matter, and I apologize for any inconvenience this situation may have caused.
  
  After thoroughly examining our records, I can confirm that your refund of $19.99 was successfully processed on March 31, 2025. You should have received an email confirmation shortly after this refund was issued. If you haven't seen it in your inbox, I recommend checking your spam or junk folder to ensure our communications aren't being missed.
  
  Please note that refunds issued to a credit or debit card will appear as a refund from Groupon, Inc. I've also sent you additional information regarding your refund in a direct email. I encourage you to check there for further details.
  
  If you have any other questions or need further assistance, please feel free to reply to my direct email.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau

  Groupon's level of support is zero. They have no contact number and no email address that I can find although Groupon claims they have one. I searched Groupon's *** REGISTRATION and found their phone number  listed there as not working. TO ALL PAST AND FUTURE CUSTOMERS BEWARE THAT DEALING WITH ******************** WHEN THERE IS AN ISSUE TO NOT EXPECT GOOD SERVICE.THE ONLY THING GROUPON IS GOOD AT IS HIDING.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23123712
  
  I am rejecting this response because: Its been almost 3 weeks and my refund d was sent back to groupon the SAME DAY it was cancelled from the merchant and i still have not received anything, i keep getting the run around about someone will contact me and no one has contacted me. 
  
  Sincerely,
  
  Diamond *********

  Business Response

  Date: 03/31/2025

  Hi Diamond,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  r
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience caused by this situation.
  
  I understand that your event was canceled due to weather, and I appreciate the proof you have provided regarding the merchant's conversation. I want to inform you that your request has been escalated to our resolution team for further review. At this time, the case is under review with the merchant, and we are awaiting their response.
  
  Once the resolution team receives an update from the merchant, they will contact you directly to provide an appropriate solution. Please rest assured that you have not been forgotten, and we are actively working to ensure this matter is resolved as quickly as possible.
  
  We deeply value your patience and understanding in this matter and apologize for any inconvenience caused. If you have additional questions or need further assistance, please feel free to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/07/2025

  Hi Diamond,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and frustration this delay has caused you. I completely understand your concern regarding the refund for your order.
  
  After getting in touch with the merchant and reviewing your case, our team has worked to resolve the matter. Im pleased to inform you that your refund for order #****-149377-334555 was processed on April 4, 2025, and has been issued to your original form of payment.
  
  Please note that while we issue all refunds immediately, it can take a few business days for your financial institution to post the credit to your account or statement. We appreciate your patience during this process.
  
  If you have any further questions or if the refund does not appear on your statement within the next few days, please don't hesitate to contact us, and we will gladly assist you.
  
  Once again, we apologize for the inconvenience, and thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Diamond *********

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/31/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience and confusion caused. I understand how frustrating it must have been to encounter this situation when you expected to enjoy the service without any issues.
  
  To further assist you in resolving this matter and ensure we handle it appropriately, I will need more details related to the voucher in question, as it appears to be linked to another account. In accordance with Data Protection regulations, I'm unable to proceed without additional information. I've sent you a direct email requesting this information, and I kindly ask that you respond at your earliest convenience.
  
  Once I have the necessary details, I will carefully review and address your case to explore the possibilities for a satisfactory resolution.
  
  Thank you for your understanding and cooperation. Please let me know if there's anything else I can do to assist you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: We sincerely apologize for any frustration or inconvenience caused by this situation.
  
  Upon reviewing your purchase, I would like to point out that the deal page and purchase page include the Fine Print section, which states, "Primary options not valid for residents of **, **, **, **, **, **, **, **, and ******." Unfortunately, as ************** is listed, the deal is not valid in your state.
  
  As an exception, our team has already processed a refund in the form of Groupon credits for this purchase. While we understand your request for a refund to your original form of payment, we regret to inform you that we are unable to proceed with that option in this matter, as the voucher was outside cancellation period.
  
  We appreciate your understanding and hope the Groupon credits can be applied toward a future purchase. Please do not hesitate to reach out if you have any further questions or need assistance with redeeming your credits.
  
  Thank you for being a valued customer, and we truly appreciate your patience.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23120412
  
  I am rejecting this response because: I received an e-mail today from Groupon. I attached a screenshot to show the date and time received.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/31/2025

  Hi Ateia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience caused by the ongoing issue with promotional emails.
  
  Upon reviewing your concern, I understand that despite several attempts to unsubscribe from Groupon emails, you continue to receive them. I deeply regret this and assure you that your feedback has been forwarded to our technical team. They are actively reviewing this matter to resolve the issue at the earliest.
  
  Once the team has resolved this issue, you will no longer receive promotional emails from us. We appreciate your patience and understanding as we work on addressing this matter for you.
  
  If you have any further questions or require assistance, please feel free to contact us.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/07/2025

  Hi Ateia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience caused by the ongoing issue with receiving promotional emails from Groupon.
  
  Upon reviewing your concern, I understand that despite your efforts to unsubscribe from Groupon emails, you continue to receive them. I deeply regret this situation and want to assure you that your feedback has been forwarded to our technical team. They are currently reviewing this matter in order to resolve it as quickly as possible.
  
  We are taking necessary steps to ensure that you no longer receive any emails from us. We truly appreciate your patience and understanding as we work to address and resolve this issue.
  
  If you have any further questions or if theres anything else I can assist you with, please dont hesitate to reach out. We're here to help.
  
  Thank you for your continued patience and for being a valued customer.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********ats that this person did with Groupon when asking to change my email once they finally got that to be changed. That's when they started making purchases and refunds and purchases and refunds and purchases again. So I have several chats from that point when that hacker got into my account and was inquiring to make purchases all the way until now when I've been trying to get this resolved and my money back.

  Business Response

  Date: 03/31/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you've experienced regarding the unauthorized purchases on your account. Ensuring the security of our customer's information is our top priority, and we take situations like this very seriously.
  
  We employ industry-standard security measures to safeguard your data. For more details on our privacy and security policies, please visit: *******************************************. This issue was escalated to our internal team and after a comprehensive review we have resolved the issue with the unauthorized purchase using your Groupon account As a precaution, we have removed the credit card on file from your account.
  
  To further protect your account, I have also sent you a separate email with steps to reset your password. If you do not see this email in your inbox, please check your spam folder. We strongly recommend updating your password immediately, using a strong combination of uppercase and lowercase letters, numbers, and symbols. Once updated, you can securely log in at ******************************************************************. If you are using a shared or public computer, please remember to log out after your session.
  
  Regarding your Groupon Bucks balance, I have thoroughly reviewed the transactions, and the balance is correctly reflected in your account. As a precautionary measure, orders placed from the end of 2024 were flagged and subsequently refunded by our system. You currently have a Groupon Bucks balance of $1,137.78.
  
  If you believe there are unauthorized transactions that were not refunded, please provide the associated order numbers, and I will be happy to review this further.
  
  We truly appreciate your patience and understanding, and Im here to assist you in resolving this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a windows 24 lifetime membership from groupon that had a guaranteed no hassle refund within 3 day of purchase for any reason. The program would not load to my computer and caused it to freeze up until it eventually caused it to shutdown. I emailed Groupon and they want a screenshot of an error which is not possible since my computer shutdown when I tried to load the program. Groupon is not upholding their hassle free refund as Promised.

  Business Response

  Date: 03/31/2025

  Hello Kamra,
  
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent comments and all internal correspondence with Groupon. I also sent you a reply via email from **************************.
  
  Regarding your complaint: I completely understand your frustration, and I apologize for the inconvenience caused. However, since the voucher is marked as redeemed, the 3-day refund policy does not apply in this case. Your issue has already been escalated to our Resolutions team, and the merchant has confirmed that the product was sent to ********************* on March 21, 2025.
  
  If you have any further questions or concerns, you may reach the merchant directly at ************************************.
  Please let me know if there's anything else I can assist you with.Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

  
  
  Best regards,
  ********
  Manager|Groupon Customer Support