Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this Groupon in March 2025. I had a virtual appointment by the Merchant, which I paid for $16.95 (as a deposit), aside from the Groupon this was never stated the Total of my Groupon without deposit was $79.50 On April 8th, 2025 during the virtual appointment, I was told by the Merchant that they would redeem my voucher to secure my future appointment. I am always accustomed to the Merchant redeeming the vouchers in person before/after said service. I told them I was more comfortable if they did this in person, but they did it any way. I later found out that I would be able to do this procedure, as it's not recommended for extenuating dermatological and hormonal reasons. I was previously unaware of this. I tried contacting the Merchant asking them to Unredeem the Groupon, as I cannot Cancel or Refund it has it shows as Redeemed. The Merchant says Groupon has to refund this, but I have not heard back from Groupon's *****************

  Business Response

  Date: 04/12/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Id like to confirm that your refund was successfully processed on April 8, 2025. You should have received a confirmation email at that time if you dont see it in your inbox, please check your spam or junk folder. Refunds issued to a credit or debit card will appear as a refund from Groupon, Inc., and depending on your bank, it may take a few business days to post to your account.
  
  Regarding the merchant redeeming your voucher before the service: In some cases, especially for scheduled appointments, merchants may redeem vouchers ahead of time to secure the reservation. This helps prevent last-minute no-shows or cancellations without notice, which can result in lost time and revenue for the business. While we understand this may have been unexpected, it's a common practice used as a form of collateral once a spot is confirmed.
  
  In your case, we understand you were later advised not to proceed with the procedure for personal medical reasons. Were sorry to hear this and are glad we could assist with your cancellation and refund.
  
  If you have any further questions or need additional support, feel free to reach out were here to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23068505
  
  I have attached a copy of my order number and conformation email. I am seeking a refund, Please see my original complaint for the details.

  The email I used was ***************************************

  groupon order# ****-149370-247687
  

   

   

  
  Sincerely,
  
  ***** ***********

  Business Response

  Date: 04/15/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I truly regret to hear that your visit did not meet your expectations, and I understand how frustrating this must have been for you and your family. Please accept my sincerest apologies for any inconvenience you encountered during your visit.
  
  Please know that we never intend to cause inconvenience to our customers, and your feedback is incredibly valuable to us. Ive made sure to share your comments with the appropriate teams so that they can take this into account moving forward.
  
  Regarding your Groupon purchase, we were unable to locate any purchases associated with the email address *************************** If you could provide the order number or voucher code of your Groupon purchase, it would help us to review the situation more thoroughly.
  
  Thanks again for taking the time to let us know what happened. We truly value your input and hope to resolve this for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/24/2025

  Hi *****,
  
  Thank you for providing the order information. I see that you are referring to this purchase: Sky Zone ******** Order #****-149370-247687. Im truly sorry to hear about the issues you experienced with your recent Groupon purchase. I completely understand your frustration, and I sincerely regret that this visit did not meet the expectations we strive to uphold.
  
  We greatly appreciate your feedback, as it helps us review the deals we offer and address any issues directly with the businesses involved to prevent future occurrences. Groupon strives to ensure that our customers have positive experiences, and I deeply regret that this was not the case for you.
  
  After reviewing your situation, I can confirm that the deal page does mention: Sky ***** not included; available for purchase at the time of check-in. Unfortunately, once a voucher has been redeemed or used, we are unable to issue a refund. However, as a gesture of goodwill, Ive credited your Groupon account with $7 in Groupon Bucks. These Bucks are available for you to use immediately and can be applied to any eligible deal on our site within 180 days. You can view your balance anytime on your My Groupons page, and when youre ready to use them, simply check the box next to "Apply available Groupon Bucks" during checkout, and the amount will be deducted from your total.
  
  I truly hope your next Groupon experience is much more enjoyable, and I appreciate your understanding in this matter.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23068505
  
  I am rejecting this response because, We did not get to use the full time they only allowed us to jump for not even 40 mins.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April ****** I ****** ****** contacted Minute ****************** located in ***********I spoke with a gentleman name ****** on Friday. I explained to ****** that I was needed services for Sunday April ****** at 8:00 in the morning. In the conversation I stated I found the company on Groupon and if they were still honoring the promotion. ****** stated to me please give me your pick location. ************************************. ****** reapplied back. Well since you live out distance no, but I will still accept the promotion. Now I understood I said that's fine. So, my next question was how much the service cost will to move me. ****** stated 129.00$ fate rates. He explained to me that I would have to pay a deposit to reserve the date. Which was ***** $ I paid from my checking account next he explained that $***** will be subtracted from 129.00$ and I will be responsible for the remaining balance. Now on April ****** I get a call at 8:49 a.m. form ****** stated that he didn't see my reservations until Sunday because he just happens to walk in early and they don't open for business until 9:00 a.m. and they can move me between 12:00-3:00. I said OK and he promised to put a rush on it and my moving man was name ***. Now I get a call between 1:30-2:50 from *** stating that the time frame will be push back between 3:00-4:00. I was highly upset I asked him to explain to me why.*** explained that on Saturday April ****** they stopped working because of the rain and that on April ****** they were still moving customers from yesterday. I told him this is the first time hearing this problem. Now it's after 3:00 nobody showed up, so I contacted the manger and ****** picked the phone I explained to him what I was told by *** and ****** acted like he didn't know what was going on. Vey unprofessional so he stated he would have a crew out in the next 44 mins they didn't arrive to a quarter to 5:00. The crew than started at 5:15 p.m. timing the move

  Business Response

  Date: 04/15/2025

  Dear ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comments as well as all internal Groupon correspondence related to your experience. I also responded to you a moment ago via email from **************************.
  
  Regarding the issue: I want to sincerely apologize for the frustration and inconvenience youve experiencedespecially with the merchant. I understand how disappointing this situation has been, and Im truly sorry it didnt meet your expectations.
  
  Upon reviewing your situation, we were unable to locate a purchase associated with the email address ********************** To help us better assist you, I have sent a direct email requesting additional information about your purchase. This information is crucial for us to accurately locate and verify your order, and I kindly ask you to provide the requested details at your earliest convenience.
  
  I also want to note that our customer support team is available 24/7 and always ready to help resolve concerns. You can reach them directly here: ******************************************.
  
  Once again, Im truly sorry for the trouble you've encountered, and I appreciate your patience as we work to assist you.
  
  Warm regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:04/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Groupon for facial and massage with Terra Elements. Made a reservation and the day before, the owner canceled. I was disappointed because a couple years ago this owner had scheduling issues which is why I had stopped going there. I let her know this as a poor experience. Six hour later I got a reminder about that canceled appointment so I asked the owner to cancel so I dont get more reminders. She responded since it was poor experience I should ask Groupon for refund. Next day I checked to see if I rescheduled whether she would accept. She ignored me. Asked Groupon for refund provided screenshots of text and apparently someone there does know how to read because they responded d and asked me to provide date of my visit at that business. Complained some more and they offered Groupon bucks. Told them I did not want that I want a refund. How scammy and awful this is I cannot get service I paid for and Vrouokn is forcing me to accept their voucher bro not thinks so I want my money back for this awful experience

  Business Response

  Date: 04/15/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comments as well as all internal Groupon correspondence related to your experience. I also responded to you a moment ago via email from **************************.
  
  First and foremost, I want to sincerely apologize for the inconvenience and frustration this situation has caused you. This is certainly not the experience we want any of our customers to have, and I truly appreciate your patience while weve worked through this matter. Your feedback is incredibly valuable, and we take it seriously as we strive to improve our service.
  
  To resolve this, Ive gone ahead and issued a full refund to your original form of payment. Youll receive a separate automated confirmation email shortly. While we process all refunds immediately, please keep in mind that it may take a few business days for your financial institution to post the credit to your statement.
  If theres anything more I can do to assist you, please dont hesitate to reach out. We're grateful for your past support and hope we have the opportunity to serve you better in the future.
  
  Warm regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this gift from Groupon Order # ********** purchased on Dec 21, 2019. GROUPON explicitly states on the voucher that the "The amount paid for this voucher ($187.00) with ***** ******* Racing Experience NEVER EXPIRES." Unfortunately the ******************************************* has ceased conducting business so I can not redeem this voucher and was looking to recoup the initial amount paid for the gift. I tried redeeming via Groupon but there is no support contact information at all, no email, chat, phone number, anything. I would have worked with them if they were approachable through any means, but it seems they are actively avoiding having a support presence which is unfortunate for a business to conduct themselves in such a way.

  Business Response

  Date: 04/09/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I genuinely understand how frustrating it must be to receive a gift with great anticipation, only to find out that you cannot redeem it due to unforeseen circumstances. Please accept our sincere apologies for any inconvenience this situation has caused, and know that we are here to assist you.
  
  While we currently don't offer phone support, we strive to provide effective and accessible assistance via chat and email, available 24 hours a day. You can contact us anytime using the link: [******************************************]. We value your feedback and want to ensure your issue is efficiently addressed.
  
  To help us thoroughly examine and resolve this situation, could you please provide any of the following details:
  
  - The address of the location you visited
  - The date and time you intended to use the voucher (if applicable)
  - The phone number you tried to contact (if any)
  - Any other details that might help us address your issue
  
  Once we have this information, we will carefully review the details to find the best solution for you.
  
  Thank you for your patience and understanding. We look forward to resolving this matter for you as soon as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Groupons to use at regal but when I tried to redeem it online and in person they refused to accept my Groupons because they told me that my code was invalid. When I try contacting customer support, they keep on telling me that my concern will be escalated but it never does. They keep on telling me that they will refund but they never do. The Groupons I received never worked.

  Business Response

  Date: 04/10/2025

  Hi ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you have encountered while trying to redeem your Groupons at Regal. We understand how frustrating this situation must be, and I truly appreciate your patience.
  
  Upon reviewing your case, I would like to inform you that your concern was escalated to our Merchant Operations team on April 5th, 2025, under case #********. After checking with Regal, we received the following update:
  
  There is no issue with the Groupons you received; they were working properly on Regals website. It seems that the tickets may have been redeemed for a movie that they are not valid for, or there may have been an issue with the information provided at the theater during redemption. Regal has outlined the correct procedure for redeeming your Groupons, which I have detailed below:
  
  1.Visit ************************* or log into your **************** account via the Regal App.
  
  ******** your desired movie, theater, and showtime.
  
  3.Choose your reserved seating (if applicable).
  
  4.Log into your account, create a new account, or check out as a guest.
  
  5.Enter the 15-digit code from the Premiere eTicket in the Enter Voucher Code field, then click "Add."
  
  6.Once the promo code is applied, you will see the discounted ticket (one per ticket).
  
  7.Adjust the standard 2D adult, senior, child, or any other ticket types to 0, if applicable.
  
  ******** the transaction details and complete the checkout process (please note there is a $1.89 convenience fee for any ticket redeemed through the website or app).
  
  9.Your ticket will be emailed to you or will appear in your Current Tickets in the app.
  
  10.Enjoy your movie experience at Regalthe best place to watch a movie!
  
  Regal has also informed us that, based on their findings, they will not be issuing a refund for these codes, as there are no technical issues with the tickets.
  
  We hope the above instructions help resolve the issue. Please let us know if you need further assistance, and we will do our best to support you.
  
  Again, we apologize for the inconvenience, and we appreciate your understanding in this matter.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved a hotel room through Groupon. Showed up at the hotel late at night on the night of my reservation and they had no record of my reservation and were fully booked with no rooms available to offer me for the night. I contacted Groupon customer service for resolution and got none. Ended up having to sleep in my car in the hotel parking lot. Groupon still charged my credit card and have not offered a refund. I have disputed the charge with my credit card company.

  Business Response

  Date: 04/09/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about your recent experience with your hotel reservation through Groupon. I can only imagine how frustrating and inconvenient it must have been to arrive late at night and find that the hotel had no record of your booking, leaving you with no choice but to sleep in your car.
  
  I want to assure you that your feedback is taken seriously, and your experience is not reflective of the level of service we strive to provide. Your feedback is incredibly valuable to us, and we have already forwarded your concerns to the appropriate team to ensure improvements are made and similar issues are avoided in the future.
  
  We have escalated your issue to our concerned team for immediate attention. Please note that while we usually receive updates quite quickly, it may take up to 7 days as we need to thoroughly examine the situation with the merchants involved. Rest assured that we are committed to resolving this matter as promptly as possible.
  
  Once we have reviewed and addressed your case, we will contact you via email with the updates. Thank you for your patience and understanding as we work to make this right for you.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a big bus tour in *****. I had purchased a service with another provider which the location they provided would not accept my luggage. Thus I could not take tour. I contacted Groupon and they stated it was outside cancellation policy timeframe. They are also stating it was redeemed which is not accurate and there was no date of redemption

  Business Response

  Date: 04/09/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for sharing your concerns about your recent Big Bus Tour booking. We understand that travel plans can sometimes be unpredictable, and we regret that you were unable to use your ticket.
  
  After reviewing your request, I see that you had initially reported to our team that your trip was cut short, which resulted in you not using the Big Bus Tour ticket. As mentioned in our policy, the ticket you purchased is non-refundable. Since this is a ticket for a specific date, it does not hold any value regardless of whether it was used or not.
  
  As your reservation was for a fixed date, we are unable to offer a refund or transfer the ticket to another date, as it falls outside of our cancellation policy.
  
  If you have any further questions or would like assistance with future bookings, please dont hesitate to reach out. We're happy to help however we can.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23166575
  
  I am rejecting this response because: I no longer want anything to do with Groupon, therefore have no use for Groupon bucks, and you still keep persistently (both through here and in Groupon website correspondence) asking for my personal bank account information. 

  If you are truly willing to refund me I do not understand why you refuse to refund by the credit card on file or mail a check to me. Why do you insist on asking for my back account and routing number?

  
  Sincerely,
  
  ******* ******

  after telling me that refunding to the other card wasn't possible. ******** asked for my bank account and routing number 4 times! There was no relevant reason at all and I feel that they were using this refund issue to try and take advantage of me. Yet at the same time my issue has not been escalated and I did not receive my refund.

  Business Response

  Date: 04/08/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration this situation has caused, and I want to assure you that we take your issue seriously. We fully understand your disappointment, and I will do everything I can to help resolve this matter as quickly as possible.
  
  After reviewing your case, I found that the refund could not be processed because the card used for the original purchase in 2021 expired in 2024. As a result, the refund attempt was unsuccessful. Unfortunately, for privacy and security reasons, we are unable to view or process refunds to the new bank account or card you have now saved in your account/file.
  
  To resolve this, Id like to propose an alternative: we can issue the refund in the form of Groupon Bucks. This would prevent the expiration issue, and you could use them for any eligible future purchases on our site.
  
  If you prefer the refund to be issued to your original payment method, we can explore other options. In that case, we would require the following information to proceed with the refund:
  
  - Bank account holder's full name:
  - Account Number:
  - Routing Number:
  
  Please rest assured that we use industry-standard encryption technology to protect your billing information, and any details provided will be securely handled.
  
  Once again, I apologize for the inconvenience this has caused you. We truly appreciate your patience and understanding as we work to resolve this matter. Please let me know how you would like to proceed, and if theres anything else I can do to assist you, dont hesitate to reach out.
  
  Thank you for giving us the opportunity to resolve this issue.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/20/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you have experienced. I fully understand your concerns, and please know that we take them very seriously.
  
  At Groupon, the security of our customers is our highest priority. We adhere to industry-standard tools and best practices to protect your personal and financial information. For more details, please refer to our privacy policy here: *******************************************.
  
  Regarding your refund of $45, I would like to clarify that our standard process is to return funds to the original payment method. However, in your case, it appears that the card associated with your purchase has expired, which caused the initial refund attempt to fail.
  
  To ensure you receive your refund, our only available option is to process a manual refund via bank transfer. This is why we have previously requested the following details:
  
  1. Bank Account Holder's Full Name
  
  2. Bank Account Number
  
  3. Routing Number
  
  We completely understand your concerns about sharing this sensitive information. Please be assured that any details you provide will only be used to complete this refund. Your information will be handled securely and permanently deleted once the transaction is completed.
  
  We truly appreciate your patience and your feedback, and we are committed to resolving this matter for you. If you have any additional concerns or would like to verify this request further, feel free to contact our Customer Support team via email or live chat. We are here to assist you every step of the way.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23166575
  
  I am rejecting this response because:

  The excuse of my credit card being expired is just that. My crrdit card expired after the refund was supposed to have been issued and it only expired last December. The idea of giving ****** bank account and routing number to Groupon, who I couldn't trust for a simple refund, is completely out of the question and should not even be asked for by any legit company. I have another credit card on file that you can refund to but are refusing to do so. Why are you so adamant on getting my personal banking information from me?

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of expiration on all of these vouchers that I purchase with my heart earned money I asked for a refund Groupon would not give it to me and as far as the one on the front end alignment I went to the shop they told me they could not do an alignment on my car because there were other issues going on with it they still charge me to look at it therefore the voucher was useless I told Groupon about that they still didn't refund me my money to make a long story short I've been asked for a refund on all these purchases and which the month that they expired I think it's unfairl that Groupon gets to keep a customer small but they did not use the vouchers . The total amount on all the vouchers combined is ****** and I am asking for allof my money back

  Business Response

  Date: 04/07/2025

  Hi Neketia,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I genuinely empathize with the frustration you've encountered regarding the vouchers and understand how disappointing this situation must be for you.
  
  Firstly, I want to sincerely apologize for any inconvenience you encountered with the usage of the voucher at the alignment shop. It must have been disappointing to discover that the service could not be fully rendered due to unforeseen issues with your vehicle.
  
  In general, we are unable to process refunds for Groupons once they have expired. However, please note that expired Groupons retain their value and can still be redeemed for the amount originally paid toward the same option at the same business. I encourage you to try using the vouchers for their paid value, and should you encounter any issues during this process, please let us know. We are here to assist you further to ensure you get the value you deserve.
  
  To prevent similar situations in the future, I recommend setting reminders for the vouchers you purchase. You can do this by clicking on See Details after making a purchase, then selecting Set Reminder to alert you before the expiration date, ensuring you enjoy the services intended.
  
  For more details on our refund policy, you may visit: [**************************************************************************]
  
  Thank you again for giving us the opportunity to address your concerns. If theres anything else we can assist you with, please feel free to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support