Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 04/07/2025

  Hi ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I am truly sorry for any frustration or inconvenience you've experienced with trying to cancel your order. We understand how disappointing it can be when things don't go as smoothly as expected.
  
  I want to acknowledge your concerns about not being able to reach us via phone. We understand that phone support can be your preferred method of communication, and while we don't currently offer this service, our customer support team is available around the clock through chat and email. You can always reach us by visiting (******************************************). Our team is committed to providing you with the assistance you need.
  
  Upon carefully reviewing your account, I can confirm that your refund was successfully processed to your original form of payment on April 5, 2025. An email confirmation regarding this refund was sent to you shortly afterward. If it's not in your inbox, I recommend checking your spam folder to ensure our emails haven't been misdirected. Please bear in mind that refunds issued to a credit or debit card may take a few days for your bank to process and reflect in your account, and they will appear as a refund from Groupon, Inc.
  
  If there's anything further I can do to assist you or if you have any other questions, please don't hesitate to reach out. We're here to help.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23163116
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/07/2025

  Hi Miosoty,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I completely understand how disappointing and frustrating this experience has been for you, especially as it was intended to be a memorable gift for your child. Im truly sorry for any inconvenience this may have caused you.
  
  I have reviewed our records and can confirm that the voucher was available and could be viewed through your account. As mentioned on the purchase page, the tickets are only valid for the date and time chosen at checkout. Since you selected February 15, 2025, and that date has now passed, the tickets are marked as "used" in our system, which prevents them from being refunded or used in the future.
  
  I genuinely apologize for any misunderstanding and the lack of response you experienced when trying to reach our customer service team. Your feedback is important to us, and I assure you that we will carefully review this situation to help prevent similar occurrences in the future.
  
  I also noticed that you have initiated a dispute with your financial institution regarding this transaction. At this point, the best course of action would be to continue working with them as they conduct their review. Theyll be in the best position to determine the outcome of your claim based on their findings.
  
  Thank you again for reaching out, and for your patience and understanding in this matter. If there's anything else I can assist you with, please don't hesitate to let me know.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Ahonsi

  Business Response

  Date: 04/07/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the inconvenience youve faced with your Groupon purchase for the Cornucopia Cruise Line, especially after the unexpected cancellation of your cruise. I completely understand how frustrating this situation must be, and I want to sincerely apologize for the trouble it has caused.
  
  Upon review, I can confirm that your concern has already been escalated to our concerned team for further review. While we typically receive updates fairly quickly, please note that in some cases it may take up to 7 days to complete a thorough review, especially when coordination with the merchant is required.
  
  Rest assured, we are actively working on resolving this issue and are committed to ensuring you receive a fair outcome. As soon as we receive an update, we will reach out to you promptly via email.
  
  We truly appreciate your continued patience and understanding during this time. Please dont hesitate to reach out if you have any further questions in the meantime.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business Snatched Body Contouring used the ******** services. I received one payment for one of my campaigns and my other campaign I still have not received my payment. This has been since December 2024. Every time I reach out they tell me I will receive the payment on the next payout and it never comes. I got one person to tell me the information was put in wrong and they would fix it but it never gets fixed. Ive asked to speak with a supervisor and no one is ever available and no one calls me back. I just want the money that is owed to me.

  Business Response

  Date: 04/07/2025

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the ongoing delay in receiving your payment and the frustration this has caused.
  
  Your feedback is valuable to us, and I assure you that we take matters like these very seriously. Ive gone ahead and escalated your request as a priority to the appropriate team for a thorough review. They will be looking into this matter closely and will reach out to you directly with an update as soon as possible.
  
  We sincerely appreciate your patience and understanding while we work to resolve this for you. Please dont hesitate to reach out to me in the meantime if you have any further questions or concerns.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** club membership was invalid. I have repeatedly reached out to Groupon, who no longer have a phone number for customers by chat and residual email. ***** club will not honor the amount paid to Groupon for advertised membership and attempts to bill me whenever I try to use the voucher from Groupon. I requested a refund as of the 1st day of buying this offer from Groupon as I noticed the discrepancy right away. However no refund was ever issued and Groupon has only followed up by email by sending an offer of remediation in the form of a web address that does not give either resolution in the form of making the voucher correct/ valid nor is there a commitment to issuing a refund.

  Business Response

  Date: 04/07/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the frustration and inconvenience you have experienced regarding your ***** Club membership purchase. I understand how disappointing this situation has been, and I regret the confusion caused.
  
  Upon reviewing your order #****-149381-355506, I can confirm that your refund was successfully processed to your original form of payment on April 4, 2025. Please note that while we process all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.
  
  I appreciate your patience and understanding throughout this process, and I assure you we are here to assist should you have any further questions or concerns. If you do not see the refund reflected in your account within the next few days, please feel free to reach out, and we will be happy to investigate further.
  
  Thank you for being a valued customer, and we hope to serve you again in the future.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December I purchased a Groupon voucher for 20 units of *****. I called today for an appointment and they indicated they dont offer ***** and there is an additional cost of $25 for a consultation fee. This information was not disclosed. Since the information was not disclosed I want a refund of my original purchase.Thank you ****** ************

  Business Response

  Date: 04/07/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience with your recent Groupon purchase for ***** treatments. I'm so sorry for any trouble or inconvenience this has caused you. This is not the experience we want you to have, and I assure you that we are committed to finding a resolution that will meet your expectations.
  
  I understand how important it is to receive clear and accurate information when making a purchase, and its concerning to hear that there was a discrepancy. We greatly appreciate any additional details you can provide so we can effectively address this issue with the business. Specifically, if you can let us know:
  
  - How and when you learned that the business was not accepting Groupons.
  - The name of the person you spoke with and the reason provided for not accepting your voucher.
  - Whether the service you wanted was no longer being offered at the business or wasn't available at a time that worked for you.
  - The address of the location you contacted or visited.
  - The phone number you called.
  
  If there's anything else you'd like to share about your experience, please feel free to include it in your reply.
  
  Looking forward to your response so we can get this resolved for you as quickly as possible.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there! I purchased a class on GroupOn for Valentines Day and then asked to cancel that class and sign up for a different one on February 17th. They notified me they dont refund but would credit to my account, which was totally fine as I just wanted to switch the glass blowing/making class. They told me to check my account, theyd email me when the refund processed and it would appear in my account. Ive been checking for months, both current and an older account I had and nothing. I keep asking for a refund to the account or just refund the money because I cant access it. They keep responding that its there, and replying with directions that have not a lot to do with the issue. Ive sent screenshots after each email to show them. Nothing is changing and I cant schedule the new class and use the refunded money because it says zero in my account. Ive sent screenshots of both accounts. They keep responding with directions that arent changing anything. Today I told them that would be contacting you all. They stated that they escalated the issue and that I should just update my email address. Im not sure how updating my email address will change but I tried and it did nothing. I still have zero dollars as a balance. I will absolutely give you all of the emails and logins even, I just want to be able to get my money and use it towards another class. Now theyre telling me how to fix my account access issue and I dont have any issue accessing my account. Ive never even received the email saying the refund processed. Please help :)

  Business Response

  Date: 04/07/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the ongoing frustration youve experienced regarding your refund and credit balance. I completely understand how this issue has impacted your ability to book a new class, and I want to assure you that we are taking your concerns seriously.
  
  Upon reviewing your order, #**********, I can confirm that your refund was initially issued as Groupon credits. However, we later processed the refund back to your original form of payment on April 3, 2025. Please note that while we process all refunds immediately, it may take a few business days for your financial institution to post the credit to your statement.
  
  I deeply regret the confusion caused by our previous communication and understand that this has not been an ideal experience for you. I appreciate your patience in this matter.
  
  If you do not see the refund reflected in your account within the next few days, or if you encounter any further issues, please don't hesitate to reach out. We are here to assist you in any way we can.
  
  Thank you for your continued understanding, and we look forward to resolving this to your satisfaction.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  However, Groupon should review there posting and refund policies. If a vendor is no longer providing a service or the expected timeframe of the service is unknown, Groupon should not list the vendor or the Groupon voucher on their website site. Groupon should confirm locations available for their vouchers and if locations are no longer available, those locations should be removed from the Groupon vouchers. If Groupon has not paid a vendor, then they should refrain from posting the vendors Groupon vouchers until the matter is resolved. Groupons should have a longer timeframe than a month for expiration. If a customer requests a refund under the specific circumstances above they should not require the customer to use links that do not work, but be able to provide a verbal request as to whether they want a refund to their credit card or Groupon bucks.

  
  These suggestions would help Groupon run a better business and also build a better relationship with their customers.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/08/2025

  Hello Iris,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I apologize for any trouble you encountered with claiming your refund using the links provided.
  
  I reviewed your case details on my end and I'm happy to address all three orders.
  
  1604492157 - I see that your concern was related to a specific location not being available anymore, but that location was not part of this deal. So even though your purchase is outside the 3 day cancellation window, our team had offered a refund in Groupon bucks, which you had accepted.
  
  Since you've indicated that the refund link did not work, I've manually canceled this order and issued a refund in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have processed.
  
  These Bucks are available immediately and never expire. You can check your balance any time from your My Groupons page.
  
  When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
  
  1604492154 - You had reported that the service was not currently available due to the provider being on an emergency leave. Since the deal is still valid and the voucher is valid through Jun 01, 2025, our team had not provided a refund in this case.
  
  But I'll make an exception and issue a full refund to your Groupon account for this voucher as well.
  
  ********** - I wasn't able to find any previous cancellation requests for this order in your account. The only other refund link that was provided to you was for Order # **********(*****************) instead, which was successfully claimed to get a refund.
  
  Unfortunately, Order # **********(Top Aesthetics Laser) is not eligible for a refund. As this is not just past the 3 day cancellation window, but has also expired, we're unable to make any further exceptions towards it.
  
  This voucher is still valid for the paid value to be used with the merchant for One Customized Facial.
  
  If you have any questions, please do let me know.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** 365 Pro Plus | Lifetime Account | 100GB Storage on up to 5 Devices. Five attempts to secure the download which was to be e-mailed to me. My ability to download expires 4/9/25. No attempt to e-mail me.

  Business Response

  Date: 04/08/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.
  
  I reviewed the order in question and unfortunately we've had to close this deal as the merchant is no longer able to provide the product.
  
  Ive provided more specific instructions on how to claim your refund in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for Radiant Medspa on March 25th for the amount of $687.74 for a facial treatment. I called business and made an appointment for March 29th as that was the soonest they could see me. The merchant failed to provide the service as they made me wait over 2 hours and they were very unprofessional. On the same day (03/29/25) I filed a complaint with Groupon to let them know my experience and requested a full refund as I don't plan to return to merchant. Their customer service told me that they can't provide me with a full refund because I'm out of their 3-day refund policy, but they can refund my money on Groupon bucks so technically that is not a refund as I'm still forced to spend my money with Groupon which I do not wish to do. I find this practice extremely unsettling and upsetting as there is no way to get an appointment with merchants within their 3-day refund policy. I would like someone to please help me get my money back as I do not wish to do business with Groupon and find their refund policy ludicrous.

  Business Response

  Date: 04/04/2025

  Hello ***,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for reaching out and sharing your experience. I understand how frustrating this situation must have been, and I sincerely apologize for the inconvenience youve faced.
  
  After reviewing your case, I see from your initial contact with our team that the issue arose due to your late arrival to the appointment, which caused the merchant to become busy with another client. As a result, you had to wait for the next available slot. I completely understand how this may have added to your frustration, and I regret that the experience didnt meet your expectations.
  
  In light of this, I have issued a full refund to your original form of payment and canceled the Groupon Bucks. Please note that while the refund is processed immediately, it may take a few business days for your financial institution to post the credit to your statement.
  
  If theres anything else I can do to assist you, or if you have any further questions, please dont hesitate to reach out.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support