Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had originally ordered Adventure Landing (Three Attraction Pass For Four) using the guest mode on 03/29/2025. I never got the order that day, so I had to order another set of voucher because we were already at the site at the *****************. I never got a confirmation of the order or even got the voucher the first time I ordered them. After disputing it with the *********** it was denied and they show me the records. I never got them period because somehow my e-mail address was wrong. it was enter as ************************ instead of ************************* I can't even create an e-mail ************************ because they don't allow double periods in their name. I wanted a refund since I had to order another set at my ******************* account. No is no help from groupon because there's no phone or chat help using an e-mail that doesn't exists. I want a refund of $54.00 since I never could had used the voucher in the first place and no longer need them.$54.00

  Business Response

  Date: 04/15/2025

  Hi *****,

  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comments as well as all internal correspondence regarding your case. I also sent a response to you directly via email from **************************.

  
  I'm truly sorry for the trouble you've encountered, and I completely understand how frustrating it can be when you're unable to get support. Please know that our Customer Support team is available 24/7 via both chat and email through this link: ******************************************.

  
  Regarding your refund request, Ive looked into your order placed on Mar 29, 2025 for the Adventure Landing (Three Attraction Pass for Four). Unfortunately, this purchase is outside our standard refund window, as the deal has a 3-day cancellation policy:
  Deal link: Adventure Landing *******
  
  Cancellation policy: 3 days
  
  We do our best to make these terms visible on the deal page and during checkout so customers are aware prior to purchasing.
  That said, I understand from your message that you no longer wish to use the voucher, which is why Id like to suggest an alternative: you can gift the voucher to someone else. This way, your purchase doesnt go to waste, and someone you care about can still enjoy the experience.

  
  Heres how gifting works:

  -After purchase, you can also find this option in your order confirmation email, on the confirmation page, or within "My Groupons."
  
  -At any time, you can visit My Groupons, select the deal, and choose to gift it.
  
  You can personalize the gift voucher and choose to print, download, or email it. The recipient doesnt need a Groupon account to redeem it. For your convenience, I have attached the voucher to this email below.

  I hope this alternative helps make the most of your purchase. If you have any questions or need assistance sending the gift, please dont hesitate to reach out. Im happy to help.

  
  Best regards,
  ********
  Manager-Groupon Customer Support

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23187692
  
  I am rejecting this response because:
  I didnt get my refund from Groupon 
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/13/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry to hear about the experience you and your child had, especially on such a special occasion. I completely understand how disappointing this must have been, and I sincerely apologize for the inconvenience caused.
  
  We understand that you may prefer phone support, but at this time, we do not offer that option. However, our customer support team is available 24 hours a day via chat and email to assist with any concerns. You can contact our dedicated customer support team at any time by visiting this link: [******************************************]
  
  Regarding your issue, Ive escalated the matter to our internal team for further review. We usually provide an update within 48 to 72 hours, but in rare cases, it can take up to 7 days. Well make sure to get back to you as soon as possible.
  
  Please rest assured that we are working diligently to resolve this matter, and well follow up with you via email as soon as we receive an update.
  
  Thank you for your patience and understanding during this time.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/24/2025

  Hi *****,
  
  Thank you for reaching out to us. I completely understand your concern and truly regret the inconvenience this situation has caused you.
  
  Upon carefully reviewing your situation, I see that our team did attempt to process a refund for your purchase. However, it appears the refund was unsuccessful because a dispute was filed with your financial institution regarding this transaction. When a dispute is active, it limits our ability to take further action on our end until it has been resolved.
  
  To proceed further, I kindly ask you to close the dispute and provide us with a dispute closure letter. Once we receive that confirmation, well be able to reinitiate the refund process promptly.
  
  We are here to support you through this process, and should you need any further assistance or guidance, feel free to reach out to us.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23186550
  
  I am rejecting this response because I have yet to be refunded and have received conflicting information via email from Groupon. 
  Sincerely,
  
  ********* *******

  Business Response

  Date: 04/13/2025

  Hi *********,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I truly regret the inconvenience and frustration this situation has caused, and I sincerely apologize for any lack of clarity or delays in communication.
  
  Upon reviewing your case, I can confirm that your refund request has already been escalated to our Resolution Team, who are currently working closely with the merchant to review the matter. They are actively investigating the situation, including the cancellation you provided and the merchants response.
  
  Please rest assured that once we receive a definitive update or resolution from the merchant, the concerned team will reach out to you directly with the next steps. We fully understand how important this is to you, and we are doing everything we can to ensure a fair and timely resolution.
  
  We kindly ask for your continued patience and understanding while the review is in progress. If you have any further questions in the meantime, please feel free to respond to this email.
  
  Thank you again for your cooperation.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th 2025, I purchased 4 tickets for *************************** through Groupon, for a total of 536 dollars. Order number is 1000-149518-433346.The deal was for buying one day, to get the second day free, however nowhere in the deal's details was mentioned that if I was to plan for a weekend trip, I could not visit the park for two consecutive days- on Fri/Sat.(May 16/17).Only after making the purchase and my card being charged, it was mentioned that Saturday could not be a consecutive day, and that after spending the day on Friday, we would have to return for the "free day" at a later time. Due to personal circumstances and schedule, I cannot schedule for other 2 consecutive days. I feel that the merchant's advertising of a BOGO free day is misleading, as it does not give details on the exact dates you can get the second day. Because of this, I would like my money refunded. Thank you

  Business Response

  Date: 04/13/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I truly understand your disappointment regarding the limitations on your return visit dates for the *************************** offer. Please accept my sincere apologies for any inconvenience this may have caused.
  
  Upon review, Id like to clarify that the following blackout dates and terms were included on the deal page at the time of your purchase:
  
  Valid for dates through December 17, 2025. Blackout dates and restrictions for the 2nd day may apply.
  The following 2025 blackout dates apply on your return visit: April 26; May 3, 10, 17; July 5, 12, 19, 26; September 6, 13, 20, 27; October 4, 11, 18, 25; and November 26, 28, 29.
  
  These restrictions are in place to help manage peak days and were clearly outlined before checkout to help customers plan accordingly. We always strive to ensure full transparency, and all conditions are visible before purchase.
  
  Additionally, Ive reviewed your request, and unfortunately, due to our refund policy and the nature of this deal, it is categorized as a non-refundable offer. Once a purchase is made, Groupon pays the merchant for the voucher, which means we are unable to issue a refund. This follows the terms set by the partner when agreeing to feature their deal on our platform.
  
  That said, the vouchers remain valid through December 17, 2025, which still provides you with the flexibility to use the second day on an eligible date if your plans change.
  
  Please note that if there are any changes to the event, such as cancellations or rescheduling by the merchant, we will promptly notify you and any other affected customers with updates.
  
  If you have any further questions or need additional assistance, Im here to help. Please dont hesitate to reach out.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/15/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I'm truly sorry to hear about the inconvenience you've faced with your Groupon purchase for Upholstery Clean Kings. I completely understand how frustrating this situation must be, especially after multiple canceled appointments and the lack of communication from the merchant.
  
  I want to assure you that I have escalated your issue to our internal team. We are committed to helping you in this matter. We typically receive updates quickly, but in some instances, it can take up to 7 days as we need to carefully review and address the situation with the merchant. Rest assured, we are working diligently to resolve this matter as soon as possible.
  
  Please be assured that once we have more information, we will contact you promptly via email. We appreciate your patience and understanding as we work to get this sorted out for you.
  
  Thank you again for bringing this to our attention.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on the verge of getting my refund then the merchant left the conversation completely then someone else comes in and tell me that my purchase is non refundable and tells me there nothing they can do about

  Business Response

  Date: 04/13/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I would like to extend my sincerest apologies for the confusion caused during your recent interaction with our team. I completely understand how frustrating it must have been to be told one thing by one representative, only to be informed of something different by another.
  
  Please allow me to clarify the situation. Due to the nature of this specific deal, it is categorized as a non-refundable and Final Sale offer, which unfortunately means we are unable to process a refund for this purchase as per our standard policy. Once the order is placed, the amount will be debited towards the merchant for these types of non-refundable deal.
  
  That said, we do understand your frustration and want to make this right, considering the circumstances. As an exception, our team has already credited your Groupon account with the full voucher value "$56.99" as Groupon credits. The credits were applied to your account *************************** on April 9, 2025, and you can use them towards future purchases on Groupon.
  
  Groupon credits are simple to use and are valid for 180 days for you to use towards any purchase on Groupon. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
  
  Once again, I apologize for the earlier confusion and any inconvenience it may have caused. We value your business and hope this solution helps address your concerns. If there is anything further we can assist you with, please dont hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a refund for an accidental purchase I made through your platform (Groupon) for *****************. The voucher I received was for ***************** Hollywood in **********, but my intention was to purchase tickets for ******************************************************* soon as I noticed the error, I contacted Groupon immediately to report the confusion and expressed concern that the purchase may have been a result of fraud or a technical issue. I was advised by your representative to contact my bank, and was told that Groupon would follow up within 24 hours. However, I have yet to receive any follow-up or support since that ******* be clear, the voucher has never been used, and your own policy states that unused vouchers are eligible for a refund within 3 days of purchase. I contacted Groupon on day one, well within that refund window. I also contacted ***************** directly, and they confirmed that Groupon would be responsible for processing the refund and could verify that the voucher had not been redeemed.Unfortunately, despite my efforts and prompt communication, I have received no assistance or resolution. I believe this was a genuine mistake made in good faith, and I am simply asking that Groupon honor its refund policy or at the very least, consider this situation as an exception. $727 is a significant amount of money to lose over an unused and unintended purchase.I respectfully ask that you review this case again and issue a full refund for the unused voucher. I would appreciate a prompt response and resolution.Thank you for your time and understanding.

  Business Response

  Date: 04/12/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Thank you for taking the time to share the details of your situation. I want to begin by sincerely acknowledging the frustration this experience has caused, especially given the financial and emotional strain you and your family have expressed. We understand how upsetting it can be to face unexpected challenges during what should have been a fun and relaxing time.
  
  After carefully reviewing your case and the full history of your interactions with our support team, I would like to provide further clarity around our findings and decisions.
  
  When you first contacted us on April 6, 2025, you reported that the purchase for ***************** Hollywood tickets was fraudulent, explaining that your phone and wallet had been stolen. Our Fraud Team immediately escalated the matter and conducted a thorough investigation. Based on our system records, there was no indication of unauthorized access to your account or any breach of security. All account activity, including the purchase, appeared to be consistent with prior usage and login patterns.
  
  Following that review, on April 8, 2025, you informed our team that the purchase was not fraudulent, but rather an accidental transaction made by your husband, who had mistaken the California offer for tickets to ***************** *******. We certainly empathize with this misunderstanding and the sincere effort youve made to resolve the matter.
  
  That said, the voucher purchased was for a dated eventtickets to Universal Studios Hollywood valid specifically on April 6, 2025for which the terms of the deal are clearly stated as non-refundable once purchased. Additionally, as per the policy for such event-based offers, these vouchers are considered redeemed once the reservation date has passed, regardless of whether they were actually scanned or used on-site.
  
  We also want to clarify that our 3-day refund policy for unused vouchers applies only to vouchers and does not extend to tickets for event-based or timed reservations. In this case, the ticket was linked to a specific date and therefore falls outside that policy window, even though you contacted us within a short time after the purchase.
  
  We understand that this was an honest mistake, and we genuinely wish there were more flexibility under the terms of this offer. However, because the ticket date has passed and the event provider considers the voucher as fulfilled after that date, we are unable to process a refund.
  
  While we are unable to reverse this particular transaction, we have noted your feedback and shared it with our internal teams. We are continuously reviewing our policies and procedures to ensure fairness, especially in cases involving unintentional purchases.
  
  We truly appreciate your understanding, and we are sorry that this experience did not meet your expectations. If there's anything else we can assist withwhether related to your Groupon account or any future purchaseswe remain here to help.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2024 and on 12/20/2024 I purchased 2 "Golden Corral" food vouchers where you spend $15.00 and get $30.00 worth of food. When I went to use them at the restaurant in ************* on 4/06/2025 , the manager said "we will NOT accept that voucher."Apparently Groupon is selling things that are unobtainable.I think Groupon should be shut down for ripping people ******* cannot call them to discuss the problem, they have no phone number.

  Business Response

  Date: 04/12/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I wanted to inform you that your refund has already been successfully processed by our team.
  
  You should have received an email confirmation shortly after the refund was issued. If you haven't received it, please check your spam folder to ensure that our emails are not being filtered there.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  I hope this information clarifies everything. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just order ********* 2019 for my computer and you charged $9.52 and I have not received anything for a code or anything else to install it on my computer

  Business Response

  Date: 04/12/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.
  
  I reviewed your email address and see that the account registered with it has the last order in 2020. It is possible that your recent order was made under a different email address, which is the reason you're not seeing it under this account.
  
  As the order is not associated with the provided email address, I will need some additional details to locate it.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********as told that my Groupon Bucks could not be refunded to my original payment method or converted to another usable form, leaving me with funds I cannot confidently use. This situation amounts to bait-and-switch tactics, where I was encouraged to use Groupon Bucks to purchase a product that was never actually available.I have requested that my Groupon Bucks be refunded or issued in an alternative format, such as a check, gift card, or credit to a third-party vendor (e.g., ******). Unfortunately, Groupon has refused to offer any reasonable resolution.This experience has caused significant frustration and a breach of trust. I am requesting that the Better Business Bureau investigate this matter. I demand a fair resolution, including a refund or an equivalent value in another usable form, to compensate for the multiple failures Groupon has caused. If no resolution is provided, I will consider pursuing further legal actions and contacting consumer protection agencies.

  Business Response

  Date: 04/12/2025

  Hello ****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I wanted to inform you that your refund has already been successfully processed.
  
  You should have received an email confirmation shortly after the refund was issued. If you haven't received it, please check your spam folder to ensure that our emails are not being filtered there.
  
  Please note that while we issue all refunds immediately, it may take your financial institution a few days to post the credit to your statement.
  
  I hope this information clarifies everything. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Thank you for your understanding.
  
  Regards,
  
  Harish
  Manager
  Groupon Customer Support