Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,472 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23200560

I am rejecting this response because: I can not get a hold of this company. Each one of the Groupons cost me $200 + dollars. If Groupon doesnt give me my money back, Im going to file a complaint with ***********************************, ************************ and Small Claims Court for **********. I will not be out of $400 because your vendor will not respond.

Sincerely,

******* *****
*************
Business Response
Date: 04/20/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration you have experienced regarding your voucher purchase. I completely understand your concerns about the difficulty in reaching the merchant and the looming expiration of your voucher.

Upon reviewing your case, I can confirm that your request was escalated to our resolution team on April 14, 2025. After reaching out to the merchant, our team provided an update the same day. The merchant has informed us that they have two active phone lines for customer service:

************

************

Additionally, you can schedule your appointment online through their booking portal at:
****************************************************

We kindly ask that you reach out directly to the merchant using these contact options to schedule your service and redeem your voucher. We hope this will resolve the issue swiftly, and we truly appreciate your patience.

If you continue to face any issues or require further assistance, please don't hesitate to contact us.

Regards,

****** *.
Manager
Groupon Customer Support
Business Response
Date: 04/28/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: Please accept my sincere apologies for the inconvenience and frustration this situation has caused.

I understand your concern, especially given the value of your purchase and the difficulty you've experienced in reaching the vendor. I want to assure you that I have escalated your case to our resolution team for immediate review and action.

While we strive to provide timely updates, please note that in some cases it may take up to 7 business days to complete a thorough investigation with the merchant involved. We are working diligently on your behalf and remain committed to reaching a fair and timely resolution.

We truly value your patience and understanding as we work to resolve this matter. If you have any further questions in the meantime, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A cruise was booked on my Groupon account without my knowledge, and because it is a "final sale" they will not refund my account for the payment regardless of the fact that I did not book it. I contacted customer service and they were not only unhelpful but extremely rude. All I wanted was my money back for the charge I DIDNT MAKE!! they refused to help me.
Business Response
Date: 04/22/2025
Hello Ariana,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your recent comment along with all internal correspondence on our end. I also responded to you directly a moment ago via email from **************************.

Regarding your concern: I completely understand how upsetting this situation must be for you. After reviewing the account associated with the email ******************* we were unable to locate any purchases matching the details you've shared.

Is there a chance the order might have been placed using a different email address? To help us investigate further and locate the transaction, well need a bit more information. Ive sent you a separate email requesting specific detailscould you please reply to that message when you have a moment?
Once we have the requested information, well be able to take the next steps in resolving this matter.

Thank you for your patience and understanding. If you have any questions in the meantime, feel free to reply to my direct email.

Best regards,
********
Manager-Groupon Customer Support
Initial Complaint
Date:04/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a software key for **************** 2024 Home and Business for Mac from Groupon. The seller responded with a link for illegal cracking software to active the product key. Groupon advised that they are "committed" to ensuring that products sold through Groupon on genuine, said that their sellers are vetted, and the since I had redeemed the voucher from Groupon they could not provide a refund. There was no way to find out that I would be provided with illegal cracking software without redeeming the voucher, and the website where the voucher was redeemed was only registered about a week prior, so I'm not sure what kind of vetting they're doing but it's not working, they are facilitating the sale of illegally pirated software, and refusing to make it right for consumers while allowing sellers to distribute potentially malicious software to Groupon customers due to their apparently extremely lax vetting. They refuse to refund me despite the fact I was sold illegal software.
Business Response
Date: 04/22/2025
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I also responded to you a moment ago via email from **************************.

Regarding your complaint:

Im truly sorry for the experience you've had. We completely understand that safety and security are extremely important, and I want to assure you that its never our intention to upset or inconvenience our customers.

We sincerely value your feedback, and I can confirm that your concerns have already been conveyed to the relevant team for further review and necessary action.

Additionally, Id like to inform you that your refund was processed on April 13th. You should see the refund reflected in your account within 10 business days, depending on your financial institution.

Ive provided more specific instructions in my direct email to you. If you have any additional questions or need further assistance, please feel free to reply to that message.

Thank you again for your understanding.

Warm regards,
********
Manager
Groupon Customer Support
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought online Groupon for oil change and tire rotation 4/12 for $73.00. I made appointment with Mr **** on ******** on S Euclid for 230. I went and knew I had to pay at least $5 for oil disposal. I have them the Groupon code and said I still owed $50. I said well I didnt know about the additional $50. So now the oils charge is one $120. Which is not a deal. *** the manager assured me I could get a refund. I thanked him and left. I went to my car and went on the Groupon app to request a refund. I was told on the app it was final sale and the business already got their money. I went back in and informed *** that it says I cannot get a refund and he says no thats not true and I should call. Then a female employee comes out and agrees to just call and that she found their number just by searching on *********. I called and the number said to go online. I make an appointment for later that week to not lose out on the money. when I get home I contact Groupon to text customer service. I tell them about the $50 additional and its faulty advertising. He agrees it should not have cost more than $49.99. I request a refund. He doesnt address. I give him the store info and he says he will email me back. I want a refund. The online coupon did not say anything about additional $50. The staff were extremely rude and condescending.
Business Response
Date: 04/16/2025
Hi *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the inconvenience you faced regarding the additional charges and the service you received at *********************. This is certainly not the experience we want our customers to have.

I want to reassure you that your feedback is highly valued, and we will forward it to the concerned team to ensure improvements are made and similar issues are avoided in the future. Upon reviewing our records, I can confirm that your refund was successfully processed on April 14, 2025. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Please note that refunds issued to a credit or debit card appear as a refund from Groupon, Inc. It may take a few days for your bank to route the funds correctly and post them to your account.

Once again, I apologize for the inconvenience and the distress this situation has caused. If there is anything further I can assist you with, please do not hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:04/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 23197011

I am rejecting this response because: they have not given me a resolution yet or even offered a refund , its simply just taking more time to wait for the responses back , I wrote in my original email I would like a refund since Im now forced to get oil change services for my car elsewhere since it has been 1 month since trying to go to the company that the Groupon voucher was purchased for

Sincerely,

****** ******* until I went in to get my oil change.
Business Response
Date: 04/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I am truly sorry to hear about the inconvenience youve faced with redeeming your oil change voucher at *******. It must be incredibly frustrating to not only encounter scheduling issues but also find out that the location is closing without prior notice.

I apologize for the trouble you've had reaching our support and for not receiving confirmation on your emailsthis isn't the experience we aim to provide our valued customers. While I understand you may prefer phone support, unfortunately, we currently don't offer this service. However, our customer support team is available 24/7 via chat or email to assist you. You can reach out to us any time using the following link: [******************************************].

We havent received any official notification regarding the closure of the business, but I assure you that Ill be looking into this matter thoroughly. To help us address your concerns more effectively, could you please provide us with the following details:

- The address of the location you visited
- The date and time of your visit
- Any phone number you may have called
- Any additional information you believe may assist us in addressing your issue

We value your patience and are committed to making this right for you. I look forward to your response so we can proceed with resolving this matter promptly.

Regards,

******* *********
Manager
Groupon Customer Support
Business Response
Date: 04/16/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I am truly sorry to hear about the inconvenience youve faced with redeeming your oil change voucher at *******. It must be incredibly frustrating to not only encounter scheduling issues but also find out that the location is closing without prior notice.

I apologize for the trouble you've had reaching our support and for not receiving confirmation on your emailsthis isn't the experience we aim to provide our valued customers. While I understand you may prefer phone support, unfortunately, we currently don't offer this service. However, our customer support team is available 24/7 via chat or email to assist you. You can reach out to us any time using the following link: [******************************************].

We havent received any official notification regarding the closure of the business, but I assure you that Ill be looking into this matter thoroughly. To help us address your concerns more effectively, could you please provide us with the following details:

- The address of the location you visited
- The date and time of your visit
- Any phone number you may have called
- Any additional information you believe may assist us in addressing your issue

We value your patience and are committed to making this right for you. I look forward to your response so we can proceed with resolving this matter promptly.

Regards,

******* *********
Manager
Groupon Customer Support
Business Response
Date: 04/22/2025
Hi ******,

Thank you for reaching out to us and sharing your concerns. I completely understand your frustration with the delay and inconvenience this situation has caused you. Please accept my sincere apologies for the experience you've had, and I want to assure you that your concerns are being taken very seriously.

We have already escalated your issue to our concerned team. Although we typically receive updates quickly, there are instances when it can take up to 7 days, as we need to carefully review matters with the merchants involved.

Rest assured, we are diligently working to resolve this matter as swiftly as possible. As soon as we have an update, we will contact you directly via email to let you know.

We truly appreciate your patience and understanding during this process.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 04/23/2025

Complaint: 23197011

I am rejecting this response because: still waiting for resolution , business states it could take 7-10 business days

Sincerely,

****** *******
Initial Complaint
Date:04/12/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for to bottle sets of shampoo and conditioner that totaled to about 53 dollars and change. I only received two bottles in the mail and the photograph and advertisement did not match the order I received. The advertised size was two large bottles and the bottles I received in the mail were 8 oz bottles and only two of them out of the four I was supposed to receive and four that were advertised.
Business Response
Date: 04/18/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint, I sincerely apologize for the confusion and inconvenience caused by your recent order.

Upon reviewing your purchase, I can confirm that the item selected was Pureology Hydrate Sheer Shampoo, 9 oz Quantity: 2. Each bottle is priced at $26.99, which corresponds with the total of approximately $53 for your order.

That said, I completely understand your concern regarding the product image and advertisement. You are right that there appears to be a discrepancy in the listing's imagery, which may have caused some misunderstanding about what was being offered. While the item ordered was indeed shampoo only, we agree that the presentation could have been clearer, and we apologize for any confusion this may have caused. Personally, I have escalated this feedback to the concerned team to review and make a necessary changes, if needed.

Regarding your request for a refund, we have a restriction on the deal page as "This is a FINAL SALE; no returns or refunds unless defective." We are unable to proceed with a refund, as the delivered product has no issues. As a token of apology for the confusion caused, I have issued you $10 Groupon credits as a gesture of goodwill.

The credit is available to spend immediately and is valid for a full 180 days against almost anything on our site. You can view your available credit in the top-right corner of your My Groupons page, where it is displayed as 'Groupon Credits balance. '

When you're ready to use your Credits, make sure they apply to your purchase at checkout. Just check the box next to Apply available Groupon Bucks under Payment Method, and the number of Credits in your account will be deducted from your total.

Thank you for your patience and understanding. If theres anything further we can assist you with in the meantime, please dont hesitate to let us know.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Business Response
Date: 04/15/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I request you to accept our sincere apologies for the inconvenience and frustration you've experienced. We understand how disappointing this situation must have been, especially given that the purchase was made in error and your efforts to resolve it were not initially met with the support you expected.

Upon reviewing your request, Im happy to inform you that our team has already addressed your concern and, as an exception to our usual policy on final sale deals, has issued a refund in the form of Groupon Credits. A total of $29.98 has been added to your Groupon account associated with the email address ******************* on April 11, 2025.

Your Groupon Credits are available to use immediately and will never expire. You can apply them toward almost any future purchase on our site. To view your balance, simply go to your My Groupons page and check the top-right corner where it says "Groupon Credits balance."

When youre ready to use your Credits, just make sure to check the box labeled Apply available Groupon Bucks under the Payment Method section at checkout. The available credit will be automatically deducted from your total.

We truly appreciate your understanding and thank you for giving us the opportunity to make things right. If you have any further questions or need assistance with anything else, please dont hesitate to let us know. Were here to help.

Thank you for understanding!

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on march 23, I bought QuickBooks Pro Plus 2024 from a vendor on Groupon. A redemption code was supposed to be delivered to me through email, which it never was. I contacted Groupon to tell them this and after 2 days, Groupon responded with "we contacted the merchant who says you redeemed the voucher. We cannot do anything else." I contacted the merchant directly who admitted that I had not redeemed the code, he said it was an internal error on their part. They delivered the code, which I refuse to redeem because now I do not trust this vendor. Since I've asked for a refund 2 days ago, the vendor has not responded to my email. I do not want their product anymore b/c it is a 3rd party who has shown themselves to be untrustworthy. Their software would access my business's data and I do not trust that the software is safe.
Business Response
Date: 04/15/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I am truly sorry to hear about the difficulties you faced with the purchase of Quickbooks Pro Plus 2024. We deeply regret any frustration caused, as its never our intention to upset our valued customers.

After thoroughly reviewing your case, I can confirm that a refund was successfully processed to your original payment method on April 12, 2025. You should have received an email confirmation of this refund. If you are unable to locate this email, please check your spam or junk folder, as it may have been mistakenly filtered.

Refunds processed to a credit or debit card will appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account.

We truly value your feedback and want you to know that your concerns have been heard. Our goal is to continuously improve, and I will ensure that your feedback is shared with the relevant teams.

If theres anything further we can assist you with, please dont hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a Groupon voucher for $17.60 saying I could use it at the crooked pint in ********* and get $40 dollars worth of food after going there and finding I could not use it there. I was told I had to go to *********** to use the voucher now suddenly the voucher says its been redeemed. It doesnt expire until June and I havent gone to *********** I cant get in contact with anyone at Groupon to get a refund I made sure I could use it locally because I dont have transportation.
Business Response
Date: 04/15/2025
Hello Corrie,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im really sorry to hear about the confusion and inconvenience you experienced.

Ive had a chance to review your voucher, and I can confirm that it has not been redeemedit is still valid and unused. Additionally, this particular Groupon deal is specifically tied to the Crooked Pint location at ******************************************************************, as listed on the offer page. Each deal page includes the exact address and a location map so customers can confirm the participating location before purchasing.

I understand your frustration, especially since transportation is a challenge. While this deal can only be used at the *********** location, I want to help make this right for you. Since youre unable to visit that location, Id be happy to look into alternative options, such as an exchange or credit.

Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support

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