Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

• 

  Groupon, Inc.

  1000 Station Dr Dupont, WA 98327

• 

  Ideel

  620 8th Ave 45th Floor New York, NY 10018-1741

• 

  Groupon Nashville

  3815 Logistics Way Antioch, TN 37013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding a duplicate charge by Groupon in the amount of $44.54. I was charged twice for the same transaction.Upon noticing the error, I contacted Groupon customer service to request a refund. However, instead of issuing a refund for the duplicate charge, they only offered an in-app credit. I did not authorize the second charge, and I do not believe a store credit is an appropriate resolution for a billing error of this nature.I have attempted to resolve this directly with Groupon but was told no refund would be issued. This is unacceptable, as I am simply asking to be refunded for a charge that should not have occurred in the first place.I am requesting the BBB assist in resolving this matter by urging Groupon to refund the $44.54 that was charged in error.Thank you for your time and assistance.**** ******

  Business Response

  Date: 04/20/2025

  Hi Wael,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I would like to sincerely apologize for the inconvenience caused by the duplicate charge on your account. After reviewing your transaction, it appears that you attempted to request a refund for the duplicate purchase (#**********) of the "1 Hour Rental of Your Choice of *************** Boat" at *************** Boat Rental in *******. This refund was processed as Groupon credits instead of a direct refund to your original payment method, and I regret that this occurred.
  
  Upon further review, I can confirm that you initiated the refund request within the cancellation period (3 days from the purchase date). To resolve this matter, I have now issued a full refund to your original form of payment. Please note that while we process all refunds immediately, it may take a few days for your financial institution to post the credit to your statement.
  
  We greatly value your business and are committed to ensuring this issue is resolved to your satisfaction. Should you have any further questions or concerns, please dont hesitate to reach out.
  
  Thank you for your understanding, and once again, I apologize for any inconvenience this has caused.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a coupon from the Groupon website. This is for a Keratin hair treatment at a La Mode salon in **************. The coupon expires May 6, 2025.I paid $160 on Feb. 4, 2025.Despite several attempts, I cannot download and use the coupon.I emailed a complaint to Groupon on April. 9, 2025 with no response. I have tried to call the only phone number located by googling. The automatic recording says I cant speak to anyone over the phone.

  Business Response

  Date: 04/22/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: We sincerely apologize for any inconvenience youve encountered while trying to download and use your Groupon for the Keratin hair treatment at La Mode Salon.
  
  We understand that phone support may be your preferred method of communication, but currently, we do not offer this service. However, I'm pleased to let you know that our support team is available 24 hours a day through chat and email to assist you with any concerns you may have. You can reach out to us anytime at the following link: ******************************************.
  
  Upon reviewing your account associated with the email address ********************** we can see that you have purchased two vouchers for the deal "Keratin Treatment with Wash, Haircut, and Style" at La Mode Salon.
  
  - Order #**********, purchased on February 4, 2025, was redeemed on the same day.
  
  - Order #**********, purchased on January 6, 2025, has not yet been redeemed. I just checked, and your voucher has been added to your account.
  
  You can always access all your vouchers by heading to My Groupons on our mobile app or by logging into your account at **************************************.
  
  Please dont hesitate to reach out if you have any other questionswere here to help!
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Groupon account showed a login in ***************, but I live in *****. Purchases were made fraudulently on my account after that login, using my groupon bucks and Target credit card, and what looks to be a credit card the hacker has created in my name. Groupon will not discuss matters over the phone to come to an agreement on how to handle the situation and every email with customer service claims there is no evidence of fraudulent activity, ignoring the fact that someone logged in in a different state and changed my password and spent my money.

  Business Response

  Date: 04/24/2025

  Hello ******,
  
  Thank you again for reaching out through the Better Business Bureau. Ive reviewed your most recent comments and all related Groupon correspondence. I also sent you a direct email from ************************** a short while ago.
  
  First and foremost, Im truly sorry for the inconvenience and frustration this situation has caused you. I understand how concerning it must have been to see unfamiliar logins and unauthorized purchases on your account.
  
  While were unable to offer phone support at this time, we truly understand your desire to speak with someone and are sorry for any frustration that may have caused. Ive made sure to forward your feedback to the appropriate team for further review.

  
  Upon reviewing the previous communications, I want to sincerely apologize for the confusion caused when we initially stated there was no fraudulent activity. This was an oversight, and we truly appreciate your persistence in bringing this to our attention. Your feedback has been shared with the appropriate team to prevent such errors in the future.

  
  Our supervisors have since re-investigated the matter and confirmed there was fraudulent activity on your account. We've reinstated your Groupon Bucks as part of our resolution.
  Regarding the fraudulent purchases made with your Target credit card or any other payment method:
  As per standard procedure, Groupon cannot process refunds for unauthorized charges made through a compromised payment method. These must be disputed directly through your financial institution (e.g., your bank or card issuer).
  Heres how the dispute process typically works:

  
  -Contact your bank/card issuer Let them know that the transactions were unauthorized and may be linked to a compromised Groupon account.
  
  
  -File a dispute/claim Most banks have a formal fraud claim process. You may be asked to provide basic information, including dates of unauthorized charges and a short explanation of the situation.
  
  -Investigation period ******** will investigate the claim, which can take a few business days to several weeks, depending on the institution.
  
  -Refund issuance If the dispute is approved, your bank will issue the refund directly to your account and may also take further steps to secure your card or issue a replacement.
  
  While we cannot issue the refund from our side once the payment is completed, your financial institution is well-equipped to reverse the charges as part of their fraud protection services.
  
  We truly regret that youve had to go through this experience and want to ensure you're fully supported in resolving it. Feel free to reach out if you need help with anything else.
  
  Warm regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23204842
  
  I am rejecting this response because:
  However, I've received not information as to how they have secured the account or escalated the situation for further review. Instead, the name on my account continues to be the name of the individual who hacked my account. How is that securing the account? 
  
  If there has been some review by Groupon then why have I not received information regarding that review and why are they asking me for additional information? Surely the database is able to track when a name was changed and purchases following that name change were made, prior to my contact alerting the inappropriate name change and charges. And if the account is secure, then why did I not receive an alert when the account name was updated. Surely, if Groupon is serious about unauthorized activity then it seems an account holder would be alerted upon a name change to the account! 
  
  How is it that Groupon can take my money with purchases (illegal), but not return it? Instead they put that on the financial institution at the customer's request.
  
  I'm struggling to understand how Groupon has been a support when my money had not been returned by Groupon and the name on the account is still wrong.
  
  ********* Henkel 
  Sincerely,
  
  ********* ******

  Business Response

  Date: 04/22/2025

  Hello *********,

  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

  
  Regarding your complaint: Im truly sorry to hear about the unauthorized activity on your account. I completely understand how concerning this situation must be.
  At Groupon, we take security very seriously. However, when it comes to fraudulent purchases made using your payment method, the best and most secure way to proceed is through your financial institution.

  
  Unfortunately, we are unable to process refunds for purchases that were not authorized by the account holder directly. In such cases, your bank or card issuer is equipped to investigate the transactions, identify the fraud, and raise a formal dispute on your behalf. They typically have dedicated fraud departments and protocols in place to help protect your funds.
  
  Heres what you can do:
  -Contact your bank or credit card provider as soon as possible.
  
  -Inform them of the unauthorized transactions and request that they initiate a chargeback or dispute.
  
  -Once the bank investigates and confirms the fraud, they will process any applicable refunds to your account.
  
  In the meantime, I recommend updating your Groupon account password and reviewing your recent activity to ensure your information remains secure. If you need help resetting your password or securing your account, Id be happy to assist you.

  
  We understand how frustrating this is, and while were limited in what we can do regarding external fraud cases, were here to support you however we can through the process.

  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.

  
  Thank you for your understanding.

  
  Regards,
  ********
  Manager
  Groupon Customer Support

  Business Response

  Date: 05/01/2025

  Hi *********,

  Thank you for your response and for taking the time to share your honest feedback.

  First and foremost, I sincerely apologize for the distress and frustration this situation has caused. Youre absolutely right to expect clear communication and swift, transparent actionsespecially in serious matters like unauthorized activity. I understand that our earlier message didnt fully meet that standard, and I truly regret any confusion caused.

  To address your concerns more directly:
  Account Review: Upon your initial report, your case was escalated to our internal Fraud and Security teams. As part of their immediate steps, all saved billing information was removed from your account, and a password reset was initiated to prevent further unauthorized access.
  
  Account Status: I understand how upsetting it must be to see an incorrect name still associated with your account. Due to privacy and security protocols, we're unable to make changes to personal information on your behalf. However, you can update your account detailsincluding your name, email address, shipping information, and payment methodsby logging into your account and visiting the Account Settings page.
  
  Notification on Account Changes: Youve raised a very valid concern about the lack of alerts when sensitive account details are updated. This is something were actively reviewing with our product and security teams, and your feedback is helping drive those discussions forward.
  
  Refund Process: While we often advise customers to initiate a dispute with their financial institution in cases of unauthorized transactionssince banks are typically best equipped to recover fundsthat does not mean were stepping back from the issue. Ive re-opened your case for further internal review, and Ill continue to advocate on your behalf for a fair resolution based on your unique situation.
  
  *********, I completely understand your disappointment, and I want to assure you that I am personally committed to supporting you through this. Ill follow up as soon as I have any updates regarding the ongoing review.

  Thank you again for your continued patience, and I truly regret that your experience with us has been so difficult.

  Warm regards,
  ********
  Manager Groupon Customer Support

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***** ******d need to wait ***** hours for a response. That was on March 17, 2025--still NO RESPONSE. I have submitted at least 3 requests for assistance; each time I'm told to wait 2-3 days for a response. Automated email messages were sent to me checking to determine if my issue has been resolved (3/17/25, 3/19/25, 4/3/25, 4/14/25); each time I've responded that there has been NO resolve, but no one EVER follows up. I suspect I'm getting the run-around and this will continue to go in circles. The requested refund amount is certainly not large however, the fact that Groupon would allow merchants to scam customers in this way with no serious attempts to resolve the issue is maddening. I am requesting a FULL refund, plus the cost of software that I ended up purchasing elsewhere.

  Business Response

  Date: 04/22/2025

  Hello *****,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment as well as all internal Groupon correspondence, and I also responded to you a moment ago via email from **************************.
  
  First and foremost, I want to sincerely apologize for the inconvenience and frustration this situation has caused. I completely understand how upsetting it must have been to purchase a product in good faith, only to experience ongoing issues with accessing it and receiving no support from the merchant. Thats certainly not the experience we want for any of our customers.
  
  Please rest assured that we take these matters seriously. Weve already shared detailed feedback with the appropriate internal teams regarding your experience with this merchant. Our goal is to prevent similar situations in the future and ensure that the merchants we work with maintain a high standard of service.
  Upon review, Id also like to confirm that your order was refunded to the original form of payment on April 15, 2025. Refunds can take up to 10 business days to reflect, depending on your financial institution.
  
  If you dont see the funds after that time, feel free to reach out again and well be happy to assist further.
  
  Thank you again for your patience and for giving us the opportunity to make this right.
  
  Warm regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a Groupon coupon valiant $225.00 as a gift from my son. Unfortunately I was ill in February and did not use it before the expiry date. I have been trying to contact Groupon **************** to see if they could replace the purchased coupon. There is no known phone number, so I have sent at least three emails with no response. In addition, I have also attempted to contact the. On their Live Chat as their site recommends, but no one joins the chat!! This is very frustrating..

  Business Response

  Date: 04/22/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment, along with all internal Groupon correspondence. I also sent you a direct email from ************************** with further details and next steps.
  
  First and foremost, Im truly sorry to hear that you were unwell earlier this year. I can only imagine how disappointing it must be to receive such a thoughtful gift from your sonsomething meant to bring joy and relaxationonly to miss the chance to use it due to unforeseen circumstances. Thats understandably frustrating, and I sincerely empathize with your situation.
  
  I also recognize how discouraging it must have felt when you tried to reach out multiple times without receiving a timely response. Please know that our Customer Support is available 24/7 via chat and email, and you can always contact us through this link: ******************************************.

  
  Regarding your request: Unfortunately, the refund window for this voucher has passed, and since it is now expired, we are unable to issue a refund or return.
  That said, theres still some good news: while the promotional value has expired, your voucher is still redeemable with the merchant for the full amount your son paid$202.50 after the discount. The merchant is responsible for honoring this value, and we encourage you to reach out to them directly when you're ready to use it.
  
  Here are the details for your reference:
  Deal page: ***************************************************************
  
  Original cancellation policy: Refundable within the cancellation deadline
  
  Promotional value valid until: February 6, 2025
  
  You can also review our refund policy here: **************************************************************************

  
  If you have any further questions or concerns, please dont hesitate to reply to my direct email. Im here to support you.

  
  Warm wishes for your continued recovery.

  
  ********
  Manager | Groupon Customer Support

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked and paid for an overnight stay at *************************** thru Groupon, today we got bad news our son has a highly contagious viral disease and we are unable to go. Groupon will not issue us back a refund when it is 6 days prior to booked stay even after sending them the doctor notes etc. The ***** lodge said they will not keep our reservation but cant refund us that has to be done thru Groupon. This was unforeseen circumstances and need the money back and they have more than enough time to re book this! Its spring break and ***** lodge said they are full and can and will be giving our reservation to someone else!

  Business Response

  Date: 04/24/2025

  Hello *******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment, along with all internal Groupon correspondence related to your concern.
  
  First and foremost, Im truly sorry to hear about your sons illness. I can only imagine how difficult and stressful this time must be for your family, especially with travel plans unexpectedly disrupted.
  
  After reviewing your case, I can confirm that the voucher has been refunded to your original form of payment as of April 16th, 2025. You should see the funds reflected in your account within 10 business days.
  
  Please know that we genuinely care about your experience, and I hope your next one with Groupon is smoother and more enjoyable. If there's anything else we can assist you with, dont hesitate to let us know.
  
  Wishing your son a full and speedy recovery, and sending warm thoughts to you and your family.
  
  Kind regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the voucher on April 5. I contacted the vendor, they do not take appointments after 215 and are limited to Thursdays for Groupon vouchers. Unfortunately, my day off is on Wednesday. They will not make an exception Im unable to contact a Groupon to discuss this issue. Ive tried to find the live chat and cannot. I sent an email today 4.14 2025 to ******************************************* Im not sure if it was received. I havent received a confirmation.The automated response for return or refund told me that I was past my three day. Period to get a refund. My phone number is ************ I would prefer a refund. Because I will probably never use Groupon again due to not being able to contact them if I have a question or concern. Thank you so much, ***** *******

  Business Response

  Date: 04/22/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: I sincerely apologize for the inconvenience you've encountered with scheduling your Groupon voucher and for any frustration caused by the difficulties in reaching our support team.
  
  I understand that your day off is on Wednesdays and the vendor's limited availability for Groupon appointments makes it difficult for you to use the voucher. Its important to us that our customers have a seamless and positive experience, and Im truly sorry that this hasnt been the case for you.
  
  Please know that while we currently do not offer phone support, our dedicated team is available around the clock through our chat and email support. You can reach out to us anytime using the following link: ******************************************
  
  We value your feedback and sincerely appreciate your patience. We never intend to upset our customers, and your comments have been noted and will be shared with the appropriate teams to help us improve our services.
  
  Regarding your request for a refund, I have sent you an email with detailed instructions on how to proceed with this process. If you encounter any issues or have further questions, please feel free to reply to that email, and I will assist you promptly.
  
  Once again, I apologize for any inconvenience this has caused, and thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 04/22/2025

  Hello ******,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your most recent comment along with all prior Groupon correspondence, and Ive also sent you a direct response from ************************** a short while ago.
  
  Regarding your concernI'm truly sorry for any frustration this situation has caused. I completely understand how disappointing it must be to run into difficulties with multiple merchants, especially after making a purchase in good faith.
  
  Based on our records, heres what I can confirm:
  Order #********** (************) was refunded to your original payment method on April 15, 2025.
  
  
  Order #********** (************) was refunded to Groupon Bucks on March 18, 2025, through our self-service refund option.
  
  
  You mentioned facing issues with two different merchants. Could you kindly confirm if the above two orders are the ones you were referring to, or if a different merchant is involved? If so, please share the order number or the merchant name so I can investigate further and assist you accordingly.
  As a quick reminder, Groupons Refund Policy allows refunds within the cancellation window stated on each deals page. After that deadline, we typically arent able to offer a refund, although credits may be issued depending on the situation. You can view the full details of our policy here:**************************************************************************
  
  We truly value your feedback and your experience, and Id love to help resolve this in the best way possible. I look forward to hearing back from you.
  
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  
  Warm regards,
  ********
  Manager-Groupon

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23202388
  
  I am rejecting this response because:

  I have already explained to Groupon that those gift cards were purchased for myself by myself for the sole purpose of paying for the Groupon treatment that I was not eligible for. I also expressed to you already that after this experience I want nothing to do with your company so giving me Groupon bucks is just a way for you to keep my money. You claim the gift cards were redeemed... Again they were redeemed for the voucher for the treatment I was not eligible for. This is ridiculous. Your company falsely claimed that you couldn't refund my voucher because the vendor said I used the treatment. I had to send you proof from the vendor that they told Groupon I did not receive services and file a complaint here in order to get a refund and now you're trying to lock $150 in your Groupon bucks. If you do not refund me for those groupon bucks my next step is to post about this experience on Trust Pilot. 

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/22/2025

  Hi *****,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  
  Regarding your complaint: Im truly sorry for the confusion and inconvenience you've experienced throughout this process. I understand how frustrating it must have been, especially given that both you and the merchant had requested a refund.
  
  Upon a comprehensive review of the situation, I can confirm that our internal team did connect with the merchant, and your refund request was approved. After checking our records, I can confirm that your refund was successfully processed to your original form of payment on April 15, 2025. Your original order was placed using a combination of Groupon Bucks and your ****** account.
  
  The Groupon Bucks portion of your refund has been successfully applied, and you can view these by visiting ********************************************************************. The remaining portion of your refund was also processed on April 15, 2025. However, please note that it may take your bank a few days to route the funds and post them to your account. If you have not seen the refund after 10 business days, I recommend contacting your payment processor directly for further assistance.
  
  Once again, I apologize for any inconvenience this may have caused you. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Business Response

  Date: 04/27/2025

  Hi *****,
  
  Thank you for reaching out and for taking the time to share your concerns. Im truly sorry to hear about your experience, and I completely understand how disappointing and frustrating this situation must have been for you.
  
  I want to clarify that, as noted on the deal or purchase page, Groupon Gift Cards are non-refundable. Ive reviewed your account and can confirm that your gift card has already been redeemed, and the full value has been added to your account as ********************** Bucks.
  
  While were unable to transfer this balance back to your original payment method, the Bucks are available for immediate use and never expire. You can view your balance anytime from your My Groupons page and apply it toward most deals on our site, excluding other gift cards.
  
  I understand this may not be the outcome you were hoping for, and I sincerely regret any inconvenience this has caused. If you have further questions or need assistance, please don't hesitate to reach out.
  
  Regards,
  
  ******* *********
  Manager
  Groupon Customer Support

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23202388
  
  I am rejecting this response because: I've already explained that this was bought for this voucher. Whatsmore you're lying. Here's a screenshot there's only 100 Groupon bucks. Where is the rest? You're lying to me and I'm going to report this on trust pilot now. 
  
  Sincerely,
  
  ***** ******