Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 181 Customer Reviews
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Review fromJoan B
Date: 08/14/2023
I work as an assistant to a very busy and reputable Central ******* attorney. This company's service is extremely unreliable and unprofessional. Shred-It billed the office for times our office was never serviced. Countless calls, by both myself and my supervisor, have been made multiple times over multiple weeks and absolutely NOTHING has been resolved. We cancelled our service with them on 6.13.23 and they flat out refuse to acknowledge the cancelling of the service and that we no longer want to deal with them. The amount of ***************** calls spent in dealing with this company is a huge waste of time that could be dedicated to assisting our own clients. After receiving yet another statement for services never rendered, today I decided to look them up on the BBB. Why was I not surprised? I will no longer be taking calls from this company - this attorney's office doesn't have time to deal with this nonsense. We've found already obtained the services of a different company that is professional, efficient, and courteous. The only company response we want to this review is to stop harassing this office.
Shred-It, a Stericycle Company
Date: 08/15/2023
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromThomas H
Date: 08/03/2023
This company shams anyone trying to get a refund from them. This company owes me $1,493.95 due to an overpayment. Have been fighting this since March 21st, 2023. Have called 3 times to find out where my refund is, the corporate response; "It take 2 billing cycles to get refund". Everytime we call they say your refund is going to be expedited, which it is not. The latest call, the advisor told me the same corporate response, it will take 2 billing cycles. So the advisor told me that the supervisor will call me back, he was on another call. I told her that I will just wait until he is done. My next move is to call the Attorney General of **, and reach out to my attorney. NO SENSE of Urgency.Shred-It, a Stericycle Company
Date: 08/04/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromNicole L
Date: 08/02/2023
If there was less than 1 star we would give it. Our experience: **************** & the retention office do nothing to fix billing issues or pick up issues. Shred-it hides behind their legal fine print instead of doing the right thing. They force you to hold up your end of the contract when they don't hold up theirs. If you have a credit on file, they don't automatically apply it, they hold it until you request it be 'applied' & even then, months pass without getting your approved credit. They have been nothing but a horrible company to deal with even after multiple calls, ************** put in. I'm sad that this company seems to want money while not doing the right thing & fixing the issues we've asked over & over again to be resolved. It seems easier for Shred-it to have customers cancel & hide behind their fine print, than to resolve issues in a TIMELY matter.***********************Shred-It, a Stericycle Company
Date: 08/03/2023
Hi ******, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromZalak J
Date: 08/02/2023
Highly disappointed with the service. We requested to pick up extra boxes for the next service. They confirmed that they will pick up the boxes. But when the truck driver came, he did not pick up those boxes. When I called customer relations they said "sorry" we did not pick up. that's it. They charged full money on the same day, we have been a customer with them for the last 20 years. They even do not have courtesy to rectify their error. All I asked for was ok I agree you did not pick up, then now come and pick it up and rectify your mistake. I called them 10 times and the only response I got was "sorry" , new reference number for the complain and "We have escalated this with our customer relation team (who never replied to me)". I would give **** star to this company.Shred-It, a Stericycle Company
Date: 08/03/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 08/03/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromAnita S
Date: 07/25/2023
**************** and billing service is lacking greatly with this company. We had an invoice we paid by check, they also charged our credit card. I called in June and was told we would receive a credit on the credit card, now one month later in July, they have not given us the credit. A call to the company says our request is still pending. We also had issues with the quality of service from the driver of the truck and the communication with the company setting up the service.Shred-It, a Stericycle Company
Date: 08/02/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromRoger G
Date: 07/25/2023
Be sure to get a complete quote before using this company. The make the contract hard to understand and then hide a the hidden surcharges in the contract so you don't get a complete price up front. I will not use them again as I believe they are crooked to the core. BewareShred-It, a Stericycle Company
Date: 07/26/2023
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromChris C
Date: 07/25/2023
I have never left a review in my life, but this is by far the worst company I have ever dealt with. Please do yourselves a favor and hire a different shredding company. The complaints are too numerous to list. I am only writing this to prevent other companies from making the same mistake I made in hiring Shred-It.Shred-It, a Stericycle Company
Date: 07/26/2023
Hi *****, We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromMary L
Date: 07/14/2023
Multiple issues with billing. Too many "unfortunately we couldn't service your containers" but billed. Pick up tickets show they were in the building for a minute or two. Compared pick-up tickets from the last service date. Found instances where they left one building at 9:35 a.m. and got to the next building (10 minutes away) at 9:35 a.m. I've been trying to cancel the contract for two and a half weeks. Pick-*** are still being scheduled online. **************** rep (that poor girl) indicates she's forwarded my concerns to manager and director. Still no call.Surcharge on top of surcharge puts the service cost of a single tote through the roof. Will never use this company again.BBB needs a "half star" rating option. I feel giving one whole star is too generous.Review fromIngrid U
Date: 07/13/2023
Absolutely ZERO customer service and ZERO follow through. I have at least five tickets, signed quote confirmation, three NO SHOWS, and then completely ignoring all subsequent calls or emails over an almost three month period. Buyer Beware. WORST CUSTOMER EXPERIENCE WE HAVE EVER ENCOUNTERED, especially with ********************* (initially quoted, we agreed to their online quote, set a date and company no showed 3 times) to submitting a NEW request online with ***************************** (Inside Sales ********************* NEW Business) who also went *** after a few calls and email exchanges. If you don't want the business, step up and say so. Don't give people the run around. You know who was GLAD to accept our business? **** One email, one call, on time and super responsive. Bye Shred It! Will never use your services again and will never recommend you company to anyone. Thank you for nothing!Shred-It, a Stericycle Company
Date: 07/14/2023
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at *********************************************************************** or ************.Review fromDenise D
Date: 07/11/2023
Highly disappointed in a company we've trusted for more than 10 years. You are better off with Shred Nation - they actually connect you to a live person in one selection. When dealing with services - its so infuriating. We were schedule for pick up on or around 7/12 but since we were overflowing, I requested that pick up be earlier. I was then sent a confirmation by email that 6/27 was confirmed as the action date for pick up. When i looked at the invoice or ticket, all that was written was that the shred It presentative "could not pick it up", Thinking that this was taken care, I became highly worried when I saw that the box had not been cleared and the slot was now overflowing. I called and spoke with probably everyone in their customer service, still giving me the same old tune - "Allow me to call the local office". With the response of" They'll do it as quickly as possible." Then just received an email late in the day that said theyd pick it up on 7/17/2023 - Next Monday. THey were the ones that messed up and still we'd have to wait for them to fix it with lots of HIPAA and PHI information around the bin. I don't know if my national organization will continue with them.Shred-It, a Stericycle Company
Date: 07/13/2023
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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