Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 181 Customer Reviews
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Review from
Date: 09/27/2022
Absolutely HORRIBLE company. I called and/or texted 13 times to confirm service and NO SERVICE and this was a timed event that needed to happen. Furthermore, when I reached out to the imbecile in ******* who assured me all was taken care of he told me my tone was abusive and he and his drivers could not handle being spoken to harshly. RIDICKULOUS and for the record all I told him was that he had provided terrible service, no follow-up to many phone calls and texts and that I would not be using Shred-It ever again. I called a smaller company and they provided on site shredding the day after I called them (vs. the 2 weeks I had to wait for NO SERVICE from Shred-It) and at 1/2 the cost. They also do NOT have a corporate phone number and when you call the **** number it rings to a foreign country every time. AVOID THIS COMPANY.
Shred-It, a Stericycle Company
Date: 09/28/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and escalate. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJenni R
Date: 09/27/2022
They refuse to pick up 6 bins that we requested picked up over 6 months ago. Every time we call, they have no record of us calling before, even though we document the previous 10 calls we made to them. DO NOT RECOMEND THIS COMPANY TO ANYONE!!!!Shred-It, a Stericycle Company
Date: 09/28/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJenn R
Date: 09/13/2022
I have been a customer with two locations for years and their service has gone down hill. They were supposed to be at our office today. I called in the am to get a time frame. I was told they could not do that and it would be between working hours. I called back at 3pm to see when they would be coming. I was on the phone for 15 minutes and then they hung up on me. I called back and told the next person what had happened. She called dispatch and all they could tell her was if no one was here by 5pm then it would be tomorrow. When you run a company you should be able to let your customers know when or if you will be showing up to service them.Shred-It, a Stericycle Company
Date: 09/14/2022
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 09/20/2022
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromme m
Date: 09/12/2022
we have paid bills since January with proof the checks have cleared I have called customer service several time and have emailed ******************* regarding our account I have sent proof that the checks are being cashed however not reflecting on our account. The only explanation is they are updating the system this was the same excuse in November 2021 however as of today my account is still past due after providing proof of payment. I can not get any help to rectify the situation only case numbers. Will close my account with them at the end of the contract.Shred-It, a Stericycle Company
Date: 09/13/2022
Hello, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromMary-Ann W
Date: 09/09/2022
I have been a customer for many years and ********************** was satisfactory until two years ago when Shred it was bought out by Stericycle. It went from satisfactory to HORRIBLE!! I looked through the previous reviews and found that my experience is no different. Scheduling is awful--they have the office profile and come when our office is closed only to bill anyway. My staff has spent countless hours trying to get it straightened out with no avail, so I decided to give it a try. So now I can say that I have personally spent countless hours as well. I canceled my service--I only wish I had canceled it sooner so I didn't waste so much of my time!!My advice is check your contract, put 60 days prior to expiring on your calendar and cancel!!!Shred-It, a Stericycle Company
Date: 09/13/2022
Hi ***************, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromSandra P
Date: 09/09/2022
Absolutely terrible. The box was picked up over 4 years ago and they still call for money that we don't owe. They send drivers and they laugh as they know we don't have a box.Shred-It, a Stericycle Company
Date: 09/13/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromTERESA W
Date: 09/08/2022
We are a small business. They gave me a quote via contract. They were suppose to call to arrange a convenient time. They showed up unannounced. I was not quite ready. Came back later in the afternoon. Driver would not help me carry anything from the second floor. Service was performed in April. Billing did not occur till July. They then added an additional $129 for gas & environmental fees etc. I have tried to call several times and no one returns my call. Customer service is useless. I would not recommend. I paid the bill to protect my credit rating but will never use them again.Shred-It, a Stericycle Company
Date: 09/13/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromALLISON W
Date: 09/01/2022
Horrible!, they have no accountability for their services! They are billing for services they are not performing. Do NOT waste your time and money with this company!! After trying to work with the 800# they pointed us to their web page www.myshredit.com only to find out that it's useless!!, they don't use it and they acknowledge they are in a lawsuit with the software company. appears their 800# is for some offshore company , they put in ticket #s for the complaints only to get a response at a later time they are unable to fill the request ... I have made every attempt to get on a properly working schedule with proper communication so my office could be serviced properly BUT it does not work. They just send a 'proof of service' saying they came by and note 'can't access site' and bill you anyway -- it's a horrible company , IT'S A SCAM!!!Shred-It, a Stericycle Company
Date: 09/07/2022
Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromDamita S
Date: 08/31/2022
Our office relocated on Feb.1, 2022, we canceled our Shredit account because our company is now hybrid and paperless. Shred-It collected their containers and told us the account is closed but we keep getting past due statements after we spoke with their customer service reps several times and were told that the account is now closed. **** you, the invoices state that they collected our recyclables from our old address, even though the landlord is remodeling the office space which is unoccupied. I am tired of contacting them to stop sending us these invoices. Very annoyed and frustrated with this company.Shred-It, a Stericycle Company
Date: 09/01/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromChristopher N
Date: 08/25/2022
Absolutely horrid experience. Counted on them for closing and no one showed. But ya, they still have my money. Need to be criminally prosecuted and certainly sued in class-action.Shred-It, a Stericycle Company
Date: 08/29/2022
Hi ***********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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