Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 183 Customer Reviews
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Review fromJessica H
Date: 05/21/2025
Poor customer service and worse pick up driver service. My facility is never told when the driver will come by to pick up our hazardous compounding waste. When the driver arrives, they request us to move and label all of our boxes with his internal company stickers, and wants us to leave our hazardous waste outside the front door for him. I cannot legally leave hazardous waste outside on a city sidewalk. Any reports to customer service regarding driver and service issues have been unaddressed and ignored.
Shred-It, a Stericycle Company
Date: 05/22/2025
Hi ******* - Thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A dedicated team member will be reaching out soon.Review fromRandall S
Date: 05/05/2025
I scheduled a shred event with this company in February, for June 14th. In March I received a Docusign document to solidify the event and promise to pay. The document was unclear and it made it sound like I was going to pay 2X as much as the original quote. So, I sent an email to my *** asking for clarification and I received another Docusign to sign. I again sent an email asking for clarification, and I followed it up with a call. I called again and left another message. Then I received an email stating that my event had been canceled because I did not sign the document. I called to see if I could reschedule, and I was told I would have to deal with **** *********. I told them of the previous experience with **** *********, I did not want to deal with him. This person tried to help me, but was unable to schedule it because he said the date was all scheduled. So, I told them I could not do that. Then about 2 weeks later another nice speaking sales person, asking why I canceled my event. I told them and they fiegned shock!! "Oh my we wouldn't want that to happen!!" Then they checked the date and said because it is on fathers day, (Not true, Fathers Day is on June 15th) they could not schedule the event, that I had scheduled in FEBRUARY!!!!! Since that time I have made 4 attempts to lodge a complaint against **** over this issue and they will not get me to anyone who could address the complaint. This is in my opinion a horrible companyShred-It, a Stericycle Company
Date: 05/06/2025
Hi *********** thank you for taking the time to reach out to us. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A dedicated team member will be reaching out to you to assist. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 05/09/2025
Hi *********** thank you again for connecting with us. We sincerely appreciate your time and as confirmed, have we connected with the team on your behalf to review your experience. We do apologize for any inconvenience incurred; complete review off processes has been completed and coaching provided accordingly.Review fromLan P
Date: 04/17/2025
Customer service/issue resolution is horrible. We requested our account to be canceled back in October, 2024 and we are still receiving an invoice! Numerous calls were made and countless hours were spent trying to cancel the account and receive a refund. Phone calls were not returned and each call I placed was the same outcome....was like a broken record! Finally, 6 months later, the account is canceled but still awaiting refund. Think twice before using them...horrible experience.Shred-It, a Stericycle Company
Date: 04/21/2025
Thank you for reaching out Dr. ***** We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 05/09/2025
********** thank you for connecting with our team and allowing us to assist. We sincerely appreciate it!Review fromFrank C
Date: 04/07/2025
Shred it was great until Stericycle bought them.This is the worst customer service ********************** and is handled by people who barely speak ********** bill is $42.87 but the surcharge is $17.26 They charge you even when they don't provide the service.They are horrible. RUNShred-It, a Stericycle Company
Date: 04/08/2025
Hi ***** - Thank you for taking the time to share this feedback. We are sorry to hear about your experience and will ensure a dedicated team member from our customer resolution team reaches out to as quickly as possible. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 04/10/2025
Thank you again for reaching out to us, Mr. ******** We sincerely appreciate you connecting with us to help with your concern.Review fromMary S
Date: 03/31/2025
Unbelievable. I have no idea how Shred-It stays in business. The service level is nothing greater than a 0. After over a week to get a hold of someone and was scheduled for two different service days by 2 different people, I finally accepted the scheduled date for Monday, March 31, 2025 at 9:00am. No one has shown up & no call from anyone. I have made five attempts to call the company and I continually get hung up on. Do not send an apology as that is what you have done for the other multiple reviews. It appears your customer service has not improved.Shred-It, a Stericycle Company
Date: 04/01/2025
Hi **** - Thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer resolution team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 04/02/2025
Hi **** - Thank you again for reaching out to us and allowing us to assist and for connecting with our team. We sincerely appreciate you!Review fromFrancine T
Date: 02/24/2025
I would give it a 0 stars, if that was an option. They just charged me $393.19 for a service that was never delivered. No shredding EVER occurred because of extremely poor communication between this company and the customer. Do not EVER use this **********************.Shred-It, a Stericycle Company
Date: 02/25/2025
Hi ******** - We are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 03/24/2025
Hi ******** - Thank you again for reaching out and allowing us to help address your concern. We are sincerely grateful for your time.Review fromChristie D
Date: 02/24/2025
197 reviews with 1.02 stars should tell you everything you need to know about this company. I have never worked with a more incompetent vendor. It isn't just the representatives but also the drivers, dispatch, and account representatives. There is always a miscommunication and they always point fingers at one another. In a span of one year, I have had well over 20 cases open and dozens of phone calls. It is like talking to a brick wall. Representatives are NOT allowed to give you the name of your account representative as well as their contact information. So I am constantly having to call and speak to random people who open more cases and "take notes" which I highly doubt happens because they always seem unaware of what is happening.They miss pick-up dates daily despite the email reminders confirming the date. They show up whenever they feel like it and charge when we aren't available because they didn't inform us that they were coming. They don't honor any of the contracts signed for special pick-up dates. They have been overcharging our account for 2 years and the issue is still not solved because the people in charge of billing are conveniently never available. At one point I was given the contact information for the person who handles my site. He promised me he would make things right and there would be no issues moving forward. After 2 months, that went to c*** He won't answer my emails and when he does he is extremely vague and rude. I consider myself a relatively calm and understanding person. I would never go out of my way to be aggressive towards someone. However, I have been in yelling matches with these people due to the constant frustration. I have refused to get off the phone until I receive answers or speak to a supervisor which rarely leads anywhere. I would never recommend this vendor to anyone including my worst enemy. After our next service, we will be terminating our contract with them.Shred-It, a Stericycle Company
Date: 02/25/2025
Hi ******** - we are sorry to hear about your experience and have escalated this with our customer resolution team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Shred-It, a Stericycle Company
Date: 02/27/2025
We have connected with Ms. ******** and expressed our desire to assist with all concerns. While our offer to help was rejected, we sincerely hope that the customer understands we are here to assist and help make it right, should she change her mind.Review fromSamantha Y
Date: 02/06/2025
Consider this a zero star review. We have been contracted with Shred-It for multiple years and it has been a nightmare since the start. The customer service is a monstrosity. No matter how many times you call, how many notes they put on your account, nobody ever knows what is going on. Over the past 3 years, they have consistently not followed our pick up instructions and they either don't show, or show up and mark us closed and still charge us. I did an audit of the billing over the last year, because we were on auto pay and found that we had been improperly charged based on our contract, even though we had called multiple times to get charges corrected. When they don't service us, they still charge. Over the past THREE MONTHS I have spent nearly 15+ hours getting to the bottom of our charging issues where they have overcharged us almost $1,400. To say that we are disappointed in the service is a SEVERE understatement. DONT WASTE YOUR TIME OR MONEY.Shred-It, a Stericycle Company
Date: 03/07/2025
Hi ********, thank you for connecting with us. We sincerely appreciate that you allowed us to assist and help make it right.Review fromLan N
Date: 01/26/2025
If I could give a 0 star, I would this is the absolutely the WORST company. They NEVER came to pick up during the 2 years I was in business. I even scheduled appointments, and they didn't show. They are continuing to charge me even though I have been closed since the end of November. There is NO CUSTOMER SERVICE so don't even try!!!Shred-It, a Stericycle Company
Date: 01/31/2025
We have reached out to Dr. ****** and have resolved her complaint. Dr. ******** issue has been escalated to leadership to review process and coach the team.Review fromJeff H
Date: 01/20/2025
This is the absolute worst service and customer service I have had working with another company. When we signed the contract, the sales lady said we could just call them when we needed them because we didn't need them every month. This was not the case, but of course, we haven't seen or heard from her ever again. No one at the office seems to care that this is what we were told. This company will show up when we have gone on the portal and asked them not to. Twice they have showed either after hours or on a day they were not scheduled to come and charged us $119 each time despite providing no services. We first tried to explain this to them, but they didn't seem to care. We have tried and tried to cancel the contract to no avail. Be extremely cautious when signing a contract as they will require a 5 year contract. Then they provide terrible service and have no empathy when you try to reach some sort of a reasonable solution. Just an absolute terrible company to work with. I would encourage everyone to give your business to other companies. I've listed two other companies below for your convenience. Trust me when I say to not use Shred-it.
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