Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 181 Customer Reviews
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Review fromMoira M
Date: 12/02/2022
Terrible service! No communication at all and I would not recommend this company for document shredding services. I do want to add that their driver's are very professional and courteous. Too bad the rest of the service is so poor.
Shred-It, a Stericycle Company
Date: 12/05/2022
Hi *****, We are sorry to hear about your experience and have escalated this with our customer service team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromRichard W
Date: 12/01/2022
Major issues with their billing and payment application. We made a credit card payment for invoices directly on our online account, but the next bill we received showed we were in past due status. After logging into our account, the invoices were open again, but we have the credit card charge on our statement. We contacted customer service and sent them the payment support, but still havent heard a response for over a month after repeated attempts to contact them. Do not use this company! This company will either never respond or run you in circles without any resolution.Shred-It, a Stericycle Company
Date: 12/01/2022
Hi *******, We are sorry to hear about your experience and have escalated this with our customer service team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromRobin H
Date: 11/29/2022
It is unimaginable how each and every review has the same response from Shred it. No one is monitoring these complaints and the complaints all have a common theme. Poor customer service, inconsistent billing issues and poor follow through. I had the same experience as all the reviews from someone who's signature said they were an ************ Specialist, Retention, North America. There was definitely no regard for retention. His exact words were that I was "spewing negativity". I guess negativity is the category we are all put in when we have a billing issue or can't pay on line. He was the opposite of helpful. I think everyone has figured out how to live without their services.Shred-It, a Stericycle Company
Date: 11/30/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team. A Team Member will be reaching out to you to address your concerns. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromEric R
Date: 11/16/2022
Been with this company for a long time with no issues, they recently changed up their billing process and they can't get it straight. I show them statements where I have made timely (recurring scheduled) payments and all I get is circle talk and additional bills showing that I've made missed payments. I've asked for my services to be canceled but I can't get anyone to do that either. Send numerous cancellation emails and no one will respond and they don't pick up the phone. Funny that this is the only way to get a guaranteed response since they get many of these daily. Unfortunately all they'll do is send their standard response then do nothing and expect me to try to call them and get back in the vicious circle. It's no coincidence that they have a **** rating...luckily for them you can't leave zero stars.Can't wait to get this response...Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHREDShred-It, a Stericycle Company
Date: 11/17/2022
Hi ****, We are sorry to hear about your experience and have escalated this with our customer service team to look into. A team member will be reaching out to you to address your issues. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromKellie P
Date: 11/16/2022
We have been trying to speak to an account representative and not just a call center for months. Literally, months. They've given us two different names to reach out to, no contact when we've reached out, ends ** in the call center. We were told our ******** were not correct, by their call center, but they couldn't get them straightened out because they had a new billing system. We finally paid them to get back to ground zero and terminate our account. They won't call us to let us terminate our account. We sent an email requesting to terminate our account, to our supposed account rep, and a return message stated that terminating will cost us over $4k when a customer rep the day before said $193 even tho we were told by yet another customer rep that we were not under a contract. This company is dishonest and beyond the level of disaster. Like the previous review, the company always provides the customer service number to reach out to and bless their hearts, they don't make the decisions and they can't help. Just awful.Shred-It, a Stericycle Company
Date: 11/17/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJulia K
Date: 11/15/2022
I wish I could give this business a zero star. The person who lured me into obtaining service made it sound like it was such a good company. Service is poor: they would not pick up on the day they were suppose to. They also came and said our office door was locked. When this happened the 2nd time, I even placed a sign on the door, "We are waiting for you Shred-it, and our phone number" again, they said our door was locked. When you call the customer service you get nothing resolved. They charged me for the pickups that never occurred. When I called again today, they said one of the pickups is in the process of being credited. I asked to terminate service. They said I would have to pay $900+ in early termination fees. I am so upset. Do not sign up for service with this company. I spoke to a customer representative this morning and he said they would resolve my issues. However now, I need to document every phone call and poor service that occurs! I do have more important things to do than to keep logs of poor service of supposedly professional companies.Shred-It, a Stericycle Company
Date: 11/16/2022
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromChris W
Date: 11/15/2022
This company has absolutely horrible customer service. They give you a quote, which is vague about what the actual charges are going to be, and then when you ask them to help you understand the charges they just ignore you. We had a scheduled appointment, which they missed and didn't tell us that they were not coming. It took nearly a week to find out that they rescheduled... without informing us. Then when you attempt to contact them, they don't even respond to emails. It became clear that the emails were received when I got an automated response from one of them that they were out of the office that day. The people working for and running this company do not care, and have no interest in retaining customers. This place is a total jokeShred-It, a Stericycle Company
Date: 11/16/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromMiranda P
Date: 11/07/2022
I have been trying to receive services for 4 months now! After speaking to countless account managers who promised to call me back with a solution I got sick of wasting my time and then tried to cancel my service with them and even that is taking forever! This company is a disaster!Shred-It, a Stericycle Company
Date: 11/09/2022
Hi *******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHREDReview fromSheila S
Date: 11/05/2022
My car was sideswiped by a shred it truck. They did not stop. There was damage to my car. I reported it to the company but they couldnt find any damage to any of their trucks or any alerts that would have signaled contact with a vehicle or any object. Dont know what my alternative would be. They didnt take a look at my car. The gentleman that took my information was very nice so I had to leave a one star.Shred-It, a Stericycle Company
Date: 11/09/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHREDReview fromAngela C
Date: 10/31/2022
We were billed for services we never received. They were supposed to come and pick up our documents, however no one ever came. How in the world, can you send an invoice for and the services were never performed. I called my contact at Shred It, however I always got her answering service. This has to be illegal............ I called customer service and they told me a credit should be issued within a day or 2. This has to be illegal... as I see a string of other complaints below.Shred-It, a Stericycle Company
Date: 11/02/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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