Reviews
This profile includes reviews for Shred-It, a Stericycle Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 181 Customer Reviews
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Review fromDean M
Date: 10/31/2022
I have called on 5 different occasions this year alone (2022) due to billing issues with this company. After navigating ************** and getting to a live person it's not uncommon to have the call drop. When I get lucky enough to talk to someone they tell me to disregard the late notices and the billing issues have been resolved. Constant problems like this are a leadership issue and it's time for me to start shopping for a new provider.
Shred-It, a Stericycle Company
Date: 11/02/2022
Hi ****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJennifer H
Date: 10/27/2022
I have been double billed every month since the spring. Can not get the issued resolved. Just saw on a recent statements excessive surcharges costing more than 50% of the pickup charge. ridiculous. stay clear from shred it and Stericycle both nightmares to try to deal with!Shred-It, a Stericycle Company
Date: 10/28/2022
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromJanet R
Date: 10/26/2022
Horrible customer service. Three days and 6 phone calls and I still can't get a customer service rep that can help me change my level of service. They delivered a console with a broken lock. I've been unable to get that lock fixed despite repeated calls. I've been promised a new contract - it never came, I've been transferred to nothingness - twice. Wondering how they stay in business.************Shred-It, a Stericycle Company
Date: 10/28/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromsimon h
Date: 10/25/2022
Since Stericycle purchased shred-it the company has gone to complete sh*t. Not only is the billing department a complete mess the scheduling department was even worse, they miss-billed my account on numerous occasions and then proceeded to have a different employee call me for a year straight to try to collet the fraudulent charges. Please do *************** business a favor and do not hire this company for shredding services, hire a local family owned one instead.Shred-It, a Stericycle Company
Date: 10/28/2022
Hi *****, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromAmanda P
Date: 10/25/2022
I used Shred-it for my business for many years, but when the company downsized and we didn't need as many pick-**** we terminated our account with Shred-it. The price was just too high for only getting a service every other month. Turns out, when Shred-it cancels your account, they don't cancel it from all of their programs/systems. Every time I called to make sure my account was cancelled, the main account would show up as terminated, but the account on their "scheduler" was still open. I was told this was a system error and they would take care of it. However, the "Scheduler" kept our account open, and would send a truck to complete a pic-up. But, the service technician would never come into the building, would sit in his truck, label our account as "service refused" and drive to his next jobsite. Every time this would happen, they would charge our account that I had been told numerous times. When I would see a new bill, I would call and get the same answer: "it is a system error, I will take the charge off and make sure your account is fully terminated". Every single person I talked to lied to me over the phone. Now the Shred-it has sent me to collections on an overdue balance on my TERMINATED account after over 14 months of the original termination date.Do NOT trust this business. I am disgusted by their shady business practices. I would leave zero stars if I could.Shred-It, a Stericycle Company
Date: 10/28/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromCassie S
Date: 10/18/2022
Driver is not pleasant. Internal communication is more the underwhelming and customer service seems to be a low priority objective. Disappointed as we have 6 locations that have been serviced for years through Shred it.Shred-It, a Stericycle Company
Date: 10/28/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromMarilu H
Date: 10/11/2022
Horrible company billed wrong amount it's been since May 2022 now October and account can't be correctedShred-It, a Stericycle Company
Date: 10/12/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromKen O
Date: 10/04/2022
We signed a contract with them to shred some boxes. The driver showed up, turned on his truck and didn't work. He tried to fix it but no luck. He said he has to go back and come back with a new truck in one hour. He never showed up. We called multiple times and we couldn't get the driver over here. It started raining and we had to move all boxes inside. Today I got a collection notice from them. They never honored our agreement and shred the documents and now trying to get money, for what???Shred-It, a Stericycle Company
Date: 10/05/2022
Hi ***, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromMichelle M
Date: 10/04/2022
Awful company! So disorganized! They have been a complete waste of our time! Here is an email I sent them in September:"We have not been a customer since 6/16/21 because you would not pick up for months. So, for over a year we have sent countless emails that we do not want your service. We have a much better company who is very organized and shows up for their schedule. Again after at least 20 emails and phone calls to your company please remove us a customer. "That same day 9/8/22 I talked to someone and she said that we were cancelled and gave me a Reference number. So, today I received an invoice from them for $169.43. They haven't even been here to pick up anything! They do not have a bin here! Also, today I received a notice that we are scheduled for a pick up 10/6/2022. Well, we never approved that! I decided to look on the customer portal and see what it said. It said that we are NOT scheduled. We just want to be done with them!!!!Shred-It, a Stericycle Company
Date: 10/05/2022
Hi ********, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.Review fromShauna J
Date: 10/04/2022
We used them in the past with no problems but we had a service scheduled for yesterday October 3rd. I waited all day for their company and no one showed up. I had to call twice just to be put on hold and told that we will be marked as a missed service and rescheduled. I am yet again on hold with their customer service currently. They cannot seem to contact the local branch or contact anyone in the company. It is absolutely ridiculous that we cannot get any information from them especially after signing an agreement to have them come out. I cannot even get ahold of the service rep we did the quote and agreement with. Poorly managed and serviced company. Giving all of its customer the run around because they cannot properly manage accounts or give their drivers better routing times.Shred-It, a Stericycle Company
Date: 10/05/2022
Hi ******, and thank you for taking the time to share this feedback. We are sorry to hear about your experience and have escalated this with our customer service team to look into and reach out to you. If you have further issues or concerns, please contact us at customer-************************************ or 800-69-SHRED.
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