Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,522 Customer Reviews
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Review fromMark L
Date: 04/25/2025
He was very polite and a pleasure to talk to
HotelPlanner.com
Date: 04/28/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromNichelle H
Date: 04/25/2025
Cecelia was very professional kind and understanding, great service. I will call again.HotelPlanner.com
Date: 04/28/2025
Hello ********,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromAgustina R
Date: 04/25/2025
I thought I was calling the hotel directly, I was never told it was a booking company. I was told the original hotel I wanted was booked. ***** found me another hotel in the area, my husband questioned how he was able to do that. We were coming in to town for a work meeting, only one night. I continued the call when I should have questioned it. When I received the confirmation I was charged for insurance that was never covered on our call. Even worse when we made our 6 hour drive and arrived after midnight, I found out I paid double what the actual rate was. Never again! 100% deceitful. Always call the hotel direct.. and question the person you are speaking with.Review fromMeli C
Date: 04/24/2025
Julio Was a good man very respectful and patient and helpful a lot.Review fromAm B
Date: 04/24/2025
Very disappointed. Was told it was the last room and price was more than I saw on the website. I booked the room then went to choice hotels and booked the same room for $600 cheaper. So much for being the last room. I canceled the first reservation and took the cheaper one. I would not call back againHotelPlanner.com
Date: 04/25/2025
Hello **,
We apologize for this interaction but I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromCynthia C
Date: 04/24/2025
Nirdaly just did my reservation. She did a very good job. She was courteous patient and thoroughHotelPlanner.com
Date: 04/25/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromJames R
Date: 04/22/2025
****** was very professional, extremely helpful, and reflected very positively on Hilton and Hampton ****************** *.Killeen, **HotelPlanner.com
Date: 04/23/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromPatrick S
Date: 04/21/2025
Very patient and helpful. Thank you very much for your assistanceReview fromAldo C
Date: 04/18/2025
Abeni was very kind and helpful. Very happy with my experience :)HotelPlanner.com
Date: 04/21/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromMary Ann G
Date: 04/17/2025
March 27–I was directed to a second hotel (was told first hotel fully booked) . The rep spoke quickly and flooded me with info. I was told I could cancel but communication was not easy. I decided after to cancel the booking only to find I would not be refunded my payment but instead told only a voucher was what was available. ( refund protection plan info not explained at all and what would be result it cancelation occurred . I have called cus service and been told by 3 reps that after escalation I would get refund in original payment form. ( called even with my CC rep on the line too) Each rep said the same thing-10 days to get refunded. No refund and no email response. I am not in a position to be able to use voucher. My husband and dog are quite old. Repeated lying is not a sign of a good and honest company. Mar 27 (original booking (felt like bait & switch Mar 29 called to cancel,, advised escalation needed but would be reimbursed. Apr 2nd called again to cus svc told again, escalation to second but should be reimbursed and xxx.xx credited to CC. Another call with bank/CC rep on line with me. Told check for email-none sent Apr 12-rep **** advised refund would be done by apr 16 definitely. It has not been done. I cannot afford to have xxx.00 sitting on my CC . I am so frustrated and angry about constant lying from reps and assurances that do not come to pass. Please give me my payment back.HotelPlanner.com
Date: 04/21/2025
Hello **** ***,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
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