Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,486 Customer Reviews
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Review fromPaul B
Date: 05/04/2025
The night of May 1st, I clicked on a google ad and got a Hilton phone number and called it. The person on the phone claimed to be part of the "Hilton Network" and then overcharged me for a hotel room. I immediately called the hotel and they told me that I was way overcharged but they can't cancel it because third-party. Early May 2nd, I called HotelPlanner and they cancelled the reservation but they refused to refund the card. They said that "time had expired" but this was a matter of hours. I will dispute the charge once the transaction has processed, but I am also going to complain to chase about this merchant. This is a ****. The "Itinerary" they gave me is *********. They didn't even have my correct email (they spelled ****** with an S), so of course I never received any confirmation emails until after I cancelled. That confirmation number is ********. Account/Order/Tracking number: *********Review fromFred C
Date: 05/03/2025
Very helpful and professional. I appreciate the prompt and knowledgeable service.
HotelPlanner.com
Date: 05/06/2025
Hello ****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJason K
Date: 05/02/2025
Courtyard Marriott in *************, do not stay there...They are ******,they billed my account $108 and won't refund the money...I don't smoke and all I did was sleep there and they keep saying it's my bank...Don't come to the Courtyard Marriott on crossways blvd in **********, ********HotelPlanner.com
Date: 05/05/2025
Hello *****,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* *********
Review fromMelanie K
Date: 04/28/2025
Jonathan was very helpful and nice. Will ask for him again.Review fromPam H
Date: 04/27/2025
Very helpful. This hotel is easy and convenient. Parking easy too. Front desk and reservations great.HotelPlanner.com
Date: 04/29/2025
Hello ***,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromJane W
Date: 04/27/2025
Hugo was extremely helpful and patient. I appreciated his professionalism very much.HotelPlanner.com
Date: 04/29/2025
Greetings ****,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromRichard K
Date: 04/27/2025
Very patient. Very kind. Very thorough. Answered all my questionsHotelPlanner.com
Date: 04/29/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
Review fromGregory D
Date: 04/27/2025
Edgar supplied complete information about the possible options available. He is friendly and professional. I booked a hotel room that perfectly meets my needs and wants.HotelPlanner.com
Date: 04/29/2025
Greetings *******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with *****, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromNancy L
Date: 04/26/2025
Pleasant, helpful. Able to understand everything she said. All of my questions were answered.HotelPlanner.com
Date: 04/29/2025
Hello *****,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********Review fromJuan and Linda A
Date: 04/25/2025
**** *** was very helpful booking our reservation at the ****************** in ******, **. She made sure the information was correct and I appreciated her friendly tone.HotelPlanner.com
Date: 04/28/2025
Good Afternoon **** and ****,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with **** ***, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* Planelles
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