Reviews
This profile includes reviews for HotelPlanner.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,524 Customer Reviews
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Review fromTimothy L
Date: 05/23/2025
****** was thorough, patient and helpful. He understood his system and did a great job making my reservation.Review fromGail M
Date: 05/22/2025
Very helpful and friendly representative in booking this room . Tried to do this on line but said hotel was Not available.Review fromRachel H
Date: 05/22/2025
Great Service, Great Rates, ***** was very helpful and accommodating. I would recommend this hotel.Review fromCarlos M
Date: 05/21/2025
Your website didnt change my check out date and it cost me an extra 155. Dollars when I called your customer service they told me that I had to pay for the extra night at different price a extra 40 Dollars a night
HotelPlanner.com
Date: 05/22/2025
Greetings ******,
I'd love to help clarify! Please keep in mind that once a reservation is booked, we are not able to modify it. We can cancel your existing reservation and book a new one with the new information, but please keep in mind that your existing reservation may have a cancellation policy. If you'd like to move forward with the cancellation process or have any further questions or concerns, feel free to reach out to me personally at ******************************************************************!
Kindly,
******* Planelles
Review fromTonia A
Date: 05/20/2025
The reservation process could not have been easier! ****** was great!HotelPlanner.com
Date: 05/21/2025
Hello *****,
Thank you for your feedback! We're so happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromJanine G
Date: 05/19/2025
We rented an ****** in ************, ********** that turned out to be extremely dirty and run down. We were there for my sons engagement weekend. After a full day of travel and the Airbnbs conditions we made a hotel reservation, thinking we were talking to Holiday Inn Express. We canceled it the next morning due to overcharging, ****** for 2 nights. We were offered half credit for their website. We asked for a full refund back to our card which they agreed to, and then never gave. Eventually, with many many, many phone calls we got half of our money refunded. We are still trying to get the other half. Worst experience ever for ****** and hotelplanner.comHotelPlanner.com
Date: 05/21/2025
Hello ******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, please feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromMildred P
Date: 05/18/2025
A fantastic person to work with. He exhibited great professionalism, enthusiasm, and commitment whilst reserving our room !HotelPlanner.com
Date: 05/20/2025
Greetings *******,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with us, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
******* *********
Review fromRhonda D
Date: 05/17/2025
I never reserved a hotel room thru this company. When I finally discovered a room had been booked by them, the rate was way over double the price of the room for 2 nights. We're talking $375 vs. $218. When I called, I was told I would get a full refund but was given half, and I probably won't even get THAT. I called back and was told my request for the full refund would have to go to the "escalation committee." What a crock of s--t. I was using ********** for a second room, all fine. But for some reason, this company took my reservation, then charged double. I am disgusted by the representative that lied to me outright. He said "you'll get the full, full, full refund" but it was a lie. I will refer this company to the BBB.HotelPlanner.com
Date: 05/19/2025
Greetings ******,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at *********************************** I look forward to hearing back from you and assisting!
Kindly,
******* Planelles
Review fromEsteban O
Date: 05/17/2025
Excellent service help with my request. Understand my request per conversation.HotelPlanner.com
Date: 05/19/2025
Hello *******,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* Planelles
Review fromB. A
Date: 05/16/2025
It was so easy to book a room, thanks to Jhulianny's patience and professionalism.HotelPlanner.com
Date: 05/19/2025
Greetings,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
******* *********
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