Reviews

Review Details

• Review fromKim F

  Date: 09/22/2024

  No support after the sale. Promises after promises but no results Buyer beware

• Review fromMatthew L

  Date: 08/30/2024

  We ordered a loaded 2024 ****** from ****** **** who was bought out by ******* while we were awaiting delivery.The rest of the story...We never were able to purchase from ***************** because ******* bought them out during the months we were waiting for our new Bronco. We could have just cancelled the order and gone somewhere else. I wish we had.The photo of the Bronco is next to ********* oil change shop. (zoom in) This picture was taken after their so called inspection. It sat here for 5 to 6 days after there inspection slammed up against other vehicles. I know because I drove by every morning on my way to work to see if they had moved it out of this cluster. Yes, the inspection took place when the vehicle was completely filthy from transport from ********. When we came in on a Saturday to pick it up in their delivery area next to the show room. It was still poorly detailed inside and out.I looked it over as best as I could, but I did not get a ladder and look at the roof, big mistake. A couple days after we got it home, we did our first wash on it and when we got up on a ladder to wash the roof, we noticed two huge scratches. I brought it back to ******* and found one of the Salesman that helped us. He tried to get someone out of service, but they were to busy to come out. He took pictures of the damage and said he would email them to service and someone would contact us...two weeks later no contact from *******.I called again and the Sales person said the Sales manager flat denied any warranty coverage on this because they did their inspection and it wasn't noted. So, they inspected the vehicle when it was covered in dirt and we got screwed. You can see from the photo just how dirty the vehicle was. How can you inspect a vehicle exterior when it's covered in filth?Buyer beware... and if you do decide to purchase from this shady outfit, bring your own *********** stop auto body repair shop for our brand new Bronco from ******* **** of Bend.

• Review fromJohnny N

  Date: 08/27/2024

  Very disappointed in ****** ***** office. Bought RV new have had it in shop 3 times 2 with same problem. Bought new in May 2024. Very flustered with service. Would gladly bring back and get my money back. Should still be under warranty. Thanks. ****** *********.

• Review fromLinda W

  Date: 08/15/2024

  DO NOT DO BUSINESS WITH THIS COMPANY. We received a call from the regional manager ( *************************, regional manager) offering a set price for a consignment of our rv sale. We were sent the contract to sign and did so. We drove over two hours to drop off our RV ( and two hour home). When we got to the designated location, we left our rv and drove two hours home. Once we got home we talked to the regional manager ( *************************), who told us that he made a mistake and couldnt honor the agreed upon contract. He proceeded to try to lower the cost of our rv by over 20,000$. It definitely was a bait and switch but we were the ones that had to drive four hours to learn this. They are scammers and dishonest! Do NOT do any kind of business with them. With over 165 complaints to the Better Business Bureau (54 in 2024 alone) and a mere 1.65 stars out of 5 from BBB reviews this is a high-risk company to buy or get ** service from. With that F rating from the BBB, 2.7 stars out of 5 on trust pilot, 2 stars out of 5 from 100+ yelp reviews, is this company still operational?

• Review fromRyan K

  Date: 08/10/2024

  We purchased a camper from **** Compass in ********, ** based on the fact they talked up their service and post sale experience. Since buying the unit in May of 2024, or camper has had several issues the service department has failed to correct. Water leaks, leaking tanks, faulty stabilizer jacks, etc. They have had multiple opportunities to fix the unit and have not done so. When they have, their work has been sub par and potentially causing safety issues for the continued use. There is no way to contact the main ****** of **** Compass to escalate these concerns. When we tried to escalate the issues in house, the managers were difficult to reach and unhelpful. We were told that the only way to get it fixed properly was to drop the camper off and to wait weeks, if not months for them to work on it.

• Review fromBill H

  Date: 08/08/2024

  The service department at the *************** location is horrible and the manager *** is the worst. He treats you like youre clueless about your own **. Under warranty, we had an issue with the thermostat in our 2023 *************. Told *** we needed this fixed asap. Brought in on 7/12 for the second time in one year for the same issue. (First time he says it was a loose wire.) I let *** know the thermostat was not shutting off no matter how high the temperature was set and it needed to be replaced. He tried to say that it was most likely an issue because of the outside heat. Explained to him that every ** around us had a/c that was kicking on and off. We heard nothing from him, so on 7/20 contacted him and asked for a status. *** responds that the ticket is on the techs schedule and he should have an answer the following week. It obviously sat there from 7/12 without being looked at. 7/25 asked for another status update and the response was we have not figured it out yet. Were going back and forth with the a/c manufacturer to see if there are any issues with the a/c. 8/1 I get a phone call from *** saying its the thermostat. (No kidding!) and he says theyre waiting for a new thermostat and dont know if it will be ready for our trip on 8/12. ONE MONTH to figure out what was told to him when it was originally brought in. This man has no business sense and I cant help but think because this is a warranty issue and theyre not making any money on it that it is not a priority for him!! Bought the ** from there when it was ** One and had a great experience but because of this service department will not go back to purchase another **.

• Review fromJill K

  Date: 08/08/2024

  With over 165 complaints to the Better Business Bureau (54 in 2024 alone) and a mere 1.65 stars out of 5 from BBB reviewsthis is a high-risk company to buy or get ** service from. With that F rating from the BBB, 2.7 stars out of 5 on trust pilot, 2 stars out of 5 from 100+ yelp reviews at their flagship Orlando ************* is this company still operational? It all comes down to providing no customer service and selling in volumes. Its common for private equity funded companies to not have any concern for the human being, just the margin of profit behind that human beings purchase. I dont think it is coincidental that fourteen of the 17 blue compass suits posted on their website are white males (alarmingly, they all have a similar haircut!).My personal encounter with ****, the regional VP for AZ and ********** was typical. He was amicable but continued the perma-lies, typical of companies desperate for dollars. He couldnt even get me the Keystone packet of information/manuals that was missing from my ** (yes, a grade school kid could probably even solve this). Promising me calls from a local dealership to resolve warranty issues and a shipping confirmation that never came. I dont think this lack of help to you the buyer would be unexpected in your dealings with Blue Compass. If you look on the Blue Compass website, you wont find any way to contact the corporate office, because they would be inundated and flooded with complaints. In my case, I left several messages to a corporate line I located. **************** costs them time, and that means less money for their investors. They wont apologize to you, but I want to say I am sorry if you have lost thousands of dollars, time you will never get back, trust in the ** community and simply suffered heartbreak.

• Review fromTim R

  Date: 08/06/2024

  1 Star - Avoid at All Costs!Blue Compass RV of Murfreesboro is the epitome of unprofessional service and borderline theft. My experience with them has been nothing short of a nightmare.We dropped off our RV for repairs, and from day one, it was clear that customer service is a foreign concept to them. Despite promises of updates, we were left in the dark for weeks. I had to chase them down repeatedly just to get basic information about our vehicle's status.But the real kicker? The bait-and-switch tactics with their pricing. We were initially quoted $450 for repairs, which was then reduced to $344 after some negotiation. Imagine our shock when the final bill suddenly skyrocketed to over $750! This kind of price fluctuation isn't just unprofessional - it feels like outright deception.When we first brought in our RV, their staff practically begged us to give them a chance, swearing up and down that they'd prove our past negative experiences wrong. They even had us considering an upgrade to a fifth wheel. What a joke that turned out to be!The cherry on top of this disaster sundae? When we tried to resolve the pricing issue, we were met with hung-up calls and stonewalling. It's clear that Blue Compass RV has no interest in actual customer service or resolution.It's evident that Blue Compass inherited all the worst traits of the company they acquired, and then some. They're no better than their predecessor - in fact, they might be worse.Save yourself the headache, frustration, and potential financial loss. Steer clear of Blue Compass RV of ************. They've mastered the art of overpromising, underdelivering, and overcharging. Your RV (and your wallet) deserve better treatment than this.

• Review fromBrandon J

  Date: 08/01/2024

  We purchased a trailer from this dealership in 2022 and were convinced to purchase an extended warranty, tire package, roadside assistance, and GAP. fast forward to July 6th, 2024, and we sold the trailer. We promptly cancelled the extra services and were told it could take up to 8 weeks for the cancellation to be processed. How something as simple as a cancellation can take that long is mind-blowing and after speaking with the company behind the extended warranty products, we discovered we have been getting the run around from *******************************. The company told us that the warranties are managed by t blue compass but were confused when we inquired about what the refund costs would be stating that those should have been easy for the dealer to give us. Today August 1, 2024, we received an unsolicited email from ******* stating that they are now taking 10 weeks to process. They have ZERO issues collecting our money but when it comes to returning money that no longer belongs to them, it seems as if they have no sense of urgency. I will be filing formal complaints to the BBB as well.

• Review fromSusan P

  Date: 07/11/2024

  We are disgusted with service from them. We purchased a ******** ***** B RV in 2022 for $189,000.00 from the location in ******* in **************. At this time they were called RV One. In addition we purchased a bumper to bumper warranty for $15,692.00 that was supposed to cover our RV for 5 years. We have owned this RV for 2 years this September. In this period we have had problems with our macerator pump, air conditioning system and our refrigerator had to be replaced, furnace and water leaks. Not all of these problems have been repaired. We thought our expensive warranty would cover all this. It did not. They charged us $700.00 to replace our refrigerator and $588.00 to repair the air conditioner. They stated the refrigerator and air conditioner were not covered by the warranty.. I asked the customer service representative at the ******* location to give me someone I could register a complaint with. She refused to give me any information. We are extremely dissatisfied with the treatment we have received from Blue Compass RV. We are ready give up this RV and return it to you. I am also registering a complaint with the Better Business Bureau. I would appreciate it if someone from management could please contact us regarding our complaints. Please contact us as soon as possible.Your consideration will be greatly appreciated.************************** and ***************************