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Business Profile

Recreational Vehicles

Blue Compass RV

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This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Reviews

Customer Review Ratings

1.36

Average of 141 Customer Reviews

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Review Details

  • Steven K

    Date: 06/03/2022

    2 weeks before my scheduled trip I called Adventure RV to see if they have submitted the sales tax and title on a camper I'd purchased 6+ weeks earlier so that I can register it before I'm scheduled to head out. No answer from the Office manager/title clerk so I left a message. I called several more times over the next 2 weeks, leaving messages and never getting a call back. I end up having to cancel my trip and pay cancelation fees for the campgrounds I had reservations with. After several more unreturned phone calls I visit in person.I went in and requested to speak with ***********************, the general manager, after explaining that I've called and been ignored by the office manager for 3 weeks at this point. In his all infinite wisdom, he sent the office manager to talk with me. After she had no answers and I'm sure was very frustrated, he decided to come deal with me like I requested originally. After some back and forth I very much got the impression that he was not there to help but rather make excuses and play the blame game. It was everyone else's fault that the title wasn't processed by them. He even blamed me for calling the title person and leaving multiple messages when I should have asked for other departments like sales or finance.... when the issue was with titles.Joey's "fix" is to make sure the title gets processed... days after the temporary permit expired, well after any chances of a vacation can be had by me. Better late than never felt like his attitude, and I should be grateful that they are doing that much for me.

    Blue Compass RV

    Date: 06/05/2022

    RV Retailer, LLC is a corporate entity for a network of RV dealerships and does not transact RV sales or service.  We have forwarded this concern to the General Manager of the dealership that provided the service to work with the customer on a resolution.

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