Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrifty has 300 locations, listed below.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty Car Rental

  1 Airport Rd Little Rock, AR 72202-4404

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  Thrifty Car Rental

  2430 Airport Blvd Pensacola, FL 32504-8975

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  Thrifty Car Rental

  6300 W Bay Pkwy Panama City, FL 32409-1147

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  Thrifty Car Rental

  2000 Wellington Ave Winnipeg, MB R3H 1C1

Review Details

• Review fromjamie o

  Date: 08/15/2024

  HORRIBLE! HORRIBLE! HORRIBLE!Rented an Electric car weeks prior and paid in FULL - "total price includes all taxes and fees." Arrived to pick up the car at the scheduled time and it was not ready. The attendant asked me to wait until one became available. After about 45 minutes I was told my car was ready, at which time I was asked for my credit card. When I gave the attendant my credit card, I asked why it was needed, as I paid in full. She told me I needed it for fuel, but it would be removed when I returned the car - THAT was how I found out I did not have an electric car! When I asked about the electric car, the attendant was SO rude; voice raising, visibly annoyed and clearly incapable of basic professionalism, "you can leave now with what we have, or wait for how ever long it takes to get an electric car." I gave her my credit card, the fuel charge was added, and I left with a car I had not reserved. When I returned the car with a FULL tank of gas, the charge was never reversed. Thrifty has been HORRIBLE with this whole experience. They have to day *not* reversed the charge or acknowledged that the car was returned full. It is impossible to speak with a person and their on-line customer service is useless; the best I got was my charge was on "hold' from my credit card carrier (not true!), and of course there was no option for being over-charged.Never again will I use Thrifty. From top to bottom they mislead and steal (yes steal!) your money.

• Review fromRadhames T

  Date: 08/14/2024

  I prepaid and rented a car from Thrifty back on June 28th 2024. The rental rate I agreed and pre-paid was $43.42 for an ** Manager Special for a period of 3 days. My outstanding balance at pick-up in the ************************* was: $55.27. I picked-up the ** rental and I declined any & all additional services offered to me by Thrifty. Thriftys staff did not offer or mentioned a vehicle upgrade; I did not ask for a vehicle upgrade neither.I was given by Thrifty a bill with an estimated amount of: $55.27, to be my final bill.When I returned the **, I was given a wrong final bill from Thrifty, with a balance amount of: $335.04, that included a vehicle upgrade (that I did not authorize) with an additional daily rate of: $79.00 plus related taxes.I had to address this issue with Thrifty, from home; since me and my family were in a hurry to catch our return flight to ********On July 1st , I contacted Thriftys **************** and initiated a claim for the $279.77 difference in the amount of the final bill I was expecting ($335.04 minus $55.27 equal to: $279.77.Initially, Thrifty said they were refunding me the difference; and later they closed the claim and asked me to get help from my credit card company. My credit card company, ************ told me they can't help me because I accepted the final bill if I didn't disputed at the airport??Thrifty stole this money from me. They are crooks. I will never use them again.

• Review fromKevin M

  Date: 08/12/2024

  This is for the Thrifty car rental located in ireland ****** Airport ******** * thrifty and Ireland ***** Airport Thrifty The ***** SUV was working for 3 days until last night when it wouldn’t turn on at all. It kept saying “Drive system error”. Eventually we figured out on our own that the problem was outdated car software which should have been done before we picked it up. We updated and after 3 restarts (needing wifi). The car worked fine until the next morning. The car had over 14 warning messages and a check engine light while driving to our next destination. It also kept saying “Brake Servos” are not working. We called the breakdown number located on the car windshield. We talked to a guy and he said yes no problem take it to the closest thrifty and they will swap it for the rest of our trip. We then traveled 1.20 hours to the nearest Thrifty location, ***** Airport Thrifty, where we talked to Sean. He said it was normal to get theses messages and nothing was wrong with the car —we strongly disagreed. He even said that we can take it to a mechanic but we were so frustrated that we couldn’t swap this lemon of a car despite already being assured we could do so on the phone with Thrifty an hour before. Why drive out of the way for absolutely no help to solve the issue? Potential car renters from America be wary about car break downs or issues with this company. We will not be booking this company again.

• Review fromJennifer B

  Date: 08/07/2024

  After discovering we left a backpack in a vehicle, called immediately and NEVER was able to reach a live person. Filed a lost item claim online, crickets. After multiple attempts to call, finally spoke to a rep who told me that my item is no more important than someone else's and that IF they found the backpack we would be contacted. Funny how the backpack has just completely disappeared with all of my items in it. No contact. No attempt to help me. Horrible company and horrible customer service. Employees keep what they find. www.lostreturns.com is a scam and gives zero information. Will never use Thrifty OR their parent company, Hertz. I know the loss of my business doesn't affect them. Liars and thieves.

• Review fromGenevieve B

  Date: 08/06/2024

  When getting the car from Thrifty, a great deal of energy was spent trying to charge for all sorts of add ons which the counter person kept trying to slip in no matter how many times I rejected the add ons. When returning the car, I was charged $400 for a car wash. Thrifty, contrary to their claim of contacting me within 72 hours, has done nothing to reach out in order for me to understand this extraordinary charge. This business is clearly ethically bankrupt. Moving forward, I will make sure to never rent from them or any of their affiliates (Hertz, Thrifty, Dollar). Nor should anyone else. Ever. If I could give them negative stars, I would.

• Review fromBARBARA H

  Date: 08/05/2024

  If I could give Thrifty no stars I would. I preregistered so I could "Skip the counter" and go straight to my car. I was supposed to get a text 30 minutes before pick up time to select my car and be told where it was on the lot. I got the text and it kept saying "your car is not available yet." After standing in the Thrifty line for 2+ hours, I finally got a vehicle. It was very apparent that they had over booked their car capacity and they were giving out cars as they were turned in. There was absolutely NO benefit to preregistering. I will NEVER use Thrifty or any affiliate company again. The price was not that much cheaper that ********** or any other reputable car rental company.

• Review fromherb k

  Date: 08/04/2024

  I picked up my car at 2am on 7JUL2024 and the mostly bald white male employee on the counter added car insurance to my form without asking me. missed it because i was so exhausted. as I already pay for insurance through anothers travellers program i would have refused if he had actually asked me. I submitted a complaint and never heard back. I will NEVER rent from thrifty again.

• Review fromLaQuandra F

  Date: 08/03/2024

  I rented a car for 2 days at the rate of $91.36 per day, total estimate was $324.50. When I was boarding plane I recieved a receipt by email where all the rates had changed. My credit card was charged for 2 days at the rate of $474.50 per day and my total charge was $1357.53. I could never get a human on the phone. Someone finally responded to one of my fully detailed emails about 2 months later giving two phone numbers where I couldn't speak to anyone and then a rental suspension phone number where I couldn't be helped. Finally I was told by email that there is not a number to speak to someone by phone and that I could only reach customer service by email. I was asked for all the information that I had already provided. I provided my rental record number along with the estimated receipt for the rate that i agreed to and signed electronically versus the receipt I was emailed with the huge rate difference. Needless to say that nothing has been resolved and I'm out of a couple of hundred dollars. This is pure robbery and I'm not sure how a company can get away with this legally! How can a company provide phone numbers where you can't get in touch with a customer service representative and steal money from credit cards?!? I will never rent a car from Thrifty!!! I also still want my money that's owed to me back!!
  
  
  

• Review fromSimon T

  Date: 08/02/2024

  Bait and switch, provided me with a competitive quote online and then added on three charges for gasoline, storage, and convenience at the airport without providing any information or questioning whether I was interested. My first response from customer service took well over a week and they refused to acknowledge their manipulative business practices or provide a refund. They are affiliated with Hertz, beware when attempting to rent moving forward.

• Review fromKevin K

  Date: 07/31/2024

  This milliniel run company hey are pathetic - NO PHONE SUPPORT AT ALL!!!!!!!