Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty

  5405 Airport Service Rd Tampa, FL 33607-1419

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  Thrifty

  10991 Terminal Access Rd STE B Fort Myers, FL 33913-8223

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  Thrifty

  13500 Tamiami Trl N Naples, FL 34110-6332

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  Thrifty Car Rental

  1 Airport Blvd Bentonville, AR 72712-7162

Review Details

• Review fromAlexander B

  Date: 08/25/2024

  I rented a car, payed the money up front one day earlier. The car was not available(simply not there). Im waiting to get my refund since 9 month. Very rude and unfriendly "service" and staff, no vouchers or anything else to make it up. Definetly a complete scam, in a manner of professional fraud. They literally take your money and let you sit on the curb!

• Review fromAtriana R

  Date: 08/23/2024

  Terrible. They had no cars when I showed up to get my booked and paid for car. Did not help us at all, turned us away with no car at 11:30pm at night. No rentals anywhere in the airport left. Wouldn’t give us the money back so we could rent another one.

• Review fromRachel B

  Date: 08/22/2024

  I have never had a worse experience with a car rental place. We rented from there twice this summer. The first time, they of course said they didn't have a car, and after 30 minutes back and forth, they suddenly did have a car, but (gasp) it of course was more expensive than what we booked. Then, they sent us a bill for a speeding ticket but didn't give any proof there was actually a speeding ticket, and my favorite part is that it is literally impossible to talk to a customer service person. You have to wait 3-5 days for an email.Then, stupidly, we rented from them again. We reserved the car from 7-7, and when we arrived at 7, we didn't get the car until 9, so we returned the car at 9 because we thought it was 24 hr cycles, and almost no rental car place ever holds you to the specific hour. They not only held us to an hour they couldn't provide, they completely changed the pricing, which moved from $700 for 5 days to $1100 and wouldn't respond to our inquiries. When I say I will never rent from them ever again, and I'm posting on every social media website I have every day until they do something, I mean it. They are so horrific it's unbelievable. They ruined our trip in a way I can't adequately expressed, and it should absolutely be illegal to refuse to have a customer service department that uses email over the course of a business week with no option to talk to an actual human being. Disgusting, pathetic, diabolical business practices have earned them the 1.06 star rating we see here. They've gotten it honest and for good reason.

• Review fromDean C

  Date: 08/21/2024

  The rental car place had no rental cars even though we had a reservation have been waiting for an hour and still waiting, the line is insane I saw 2 employees just doing nothing ????? no discount or anything. The car is stained and scratched after a couple hours. And the line to leave took atheist another 30 minutes.

• Review fromVania T

  Date: 08/21/2024

  It all started with they gave me a dirty car. I asked if they had washed and they said yes. The car was going to the side when i drove it and clearly had alignment issues. I saw the back seat and it was full of dirt. And the next day the back kept going to the side and also the breaks were not working good and was making noises. When i turned in the car i told them and said it they could credit me the bear spray rental they said no they cant help me . And i can email the mgr . I did and he never responded to my email . I emailed corp and nothing. They are clearly still renting out the car under bad conditions and unsafe . I would never rent from this company again

• Review fromAngela H

  Date: 08/21/2024

  After 12 hours of plane travel, the rental agent duped me into signing for rental car insurance by asking if I wanted prepaid gas. I accepted the gas option, gave him my card, and then was charged over $400 dollars above and beyond what he quoted me. Due to travel fatigue, I didn't realize this until the next morning. Called immediately and told that it would be fixed and I would see the adjustment at the end of my rental. I never received the adjustement despite numerous attempts to resolve this with Thrifty directly.

• Review fromMelanie G

  Date: 08/20/2024

  The thrifty car rental agent was deceitful and their customer service is worthless. I explicitly stated multiple times I needed to return the car in ********** IN as I was traveling there for my daughters emergency surgery. Not only did he not tell me I couldnt return it to ********** but would have to bring it back to *********, but he also never asked if I wanted insurance, just charged me for it. I now have to drive 6 hrs RT to return it to ********* and have someone follow me to bring me back to take care of my daughter. There is no direct number to talk with the desk but customer service will tell you you have to talk with that location to make any changes. I had asked about just extending it to my return in 9 days but that would be another $800 even though rental prices are advertised at $37 a day. Thats because of the added $40 in insurance fees per day. And again you have to speak to the desk which you cant reach directly. They did offer to let me take it to ********** which is only 4 hrs RT but it would cost another $470 to do that. So now, when I should be taking care of my daughter I have to spend a day driving back and forth to *********.

• Review fromDon M

  Date: 08/20/2024

  Family traveled from NJ to FL. Made it to Thrifty desk in Orlando. The representative told us that we had to purchase their insurance package. We told him that we had full personal insurance and wouldn't need theirs. He then said we wouldn't get the car if we don't get the insurance. We eventually said fine. He then proceeded to tell us that we needed an upgraded insurance plan to cover our 22 year old son, who also has his own full coverage auto insurance. We weren't able to get another rental from another vendor, so we had to agree. They wound up charging us an additional $610 above the money we had already paid "for the car". Needless to say we felt ripped off. Thrifty sent me a review request where I stated the same as above and at the end of the survey they asked if we would like to be contacted regarding our survey. That was over a week ago and they still have not tried to contact me. After this review I will be contacting their home office to express my concerns and the way their rep lied to us. Because there is no law in the books that we cannot use our own insurance for rental cars (as the rep stated). In fact, our policies specifically call out "RENTAL INSURANCE".
  
  
  

• Review fromDeena M

  Date: 08/17/2024

  Had a reservation for 12pm. Checked in and was told 45 minutes wait which turned into a 2 hour wait. Be careful when using them as a rental company.

• Review fromCh R

  Date: 08/16/2024

  They are a rip off!! I wish i could give a big zero! Reserved a vehicle during the computer shut down for July 19th actually didn't pick up the car until around 1 am July 20th. The car was a raggedy white ***** Malibu. Didn't complain because my family was tired from being stuck at airport for 12 hours. Called the following day to add a day since we lost a day initially was $194. They charged me $710.00!! Will not give me my money back. Who in their right mind would pay that for an 2020 Malibu. I will never rent from them again!!