Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2065 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

• 

  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

• 

  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

• 

  Hertz

  13409 72 Ave Surrey, BC V3W 2N7

Review Details

• Review fromPatricia E

  Date: 07/28/2022

  I picked up my rental from Minneapolis Airport 7/6/22.
  I told the agent and had my insurance information in my hand, told her I DID NOT want the Hertz insurance. I was told by the agent, that a $200 dollar hold would be put on my Credit Card. On 7/20/22 I returned my car. When I checked my CC on line I had $643.60 card on my card. $475.86 for insurance, which I told the agent NO. Also a $52.87 charge to cover a pickup at the airport. I've tried several times to contact Hertz, by email and phone calls. Final got someone to answer via text. After 48 hours, still no answer to my questions, nor any return! TERRIBLE CUSTOMER SERVICE. No wonder there is so many bad reviews. HERTZ is only out for your money and no customer service. I told the CS great way to take advantage of a Senior Citizen....

• Review fromCarlton P

  Date: 07/28/2022

  Hertz Rental Car is a cheat and customer representative's lie to you. Two different representatives said I would receive a refund and would be back on my card within 7-10 days. It was not! Talked to a 3rd representative today, July 28th and was told I would not be getting a refund. Nothing was written in my rental page. I informed her the 2nd representative confirmed the refund notes. Someone deleted the notes I informed her. To make matters worse Hertz had just charged an additional $10.00. She said there was no charge showing. I said then someone at Hertz had compromised my card. No reply! Stay away from Hertz. I rented at Pittsburg Pennsylvania Airport.

• Review fromGina R

  Date: 07/27/2022

  Gina - NM I had a reservation with Hertz in Houston. My car was to be rented for 3 days for a total of $286.36. I accidently booked it at the wrong airport and when I had it switched over to Hobby Airport in Houston I was now being charged $603.15!! I spoke to several people asking if they can honor the amount/price I booked the car at and everyone was extremely rude. When I get onto the Hertz website now for Hobby Airport I can book I can book a SUV for a full week at 450. alot cheaper than what I paid for 3 days. NEVER go to Hertz!! they do not appreciate their customers or care how they are milking people for money.

• Review fromTom C

  Date: 07/27/2022

  Had a medical emergency requiring us to return to our hometown hospital early for an emergency surgery; at the advice of a Pediatric Neurosurgeon.
  Contacted Hertz within 24 hours of our prepaid week rental, with these special circumstances. We agreed that I would return the car 3 days early and was to receive a prorated refund for those 3 day's. Original 6/23-6/30 rental. Called 6/24 AM, made an agreement, returned 6/27; and company kept funds through 6/30, proving to be untrustworthy.
  A confirmation email was issued at that point, establishing the fact that they would have the car back available for rental 3 days early. We kept our end of the gentlemen's agreement.
  They got the car and I got nothing but hours of follow up runarounds and, with no prorated refund.
  Talk about adding insult to injury. They apparently put profits, a chance to double bill the vehicle, over the hardships and trust of their own Gold Members.
  Have not had anyone at this company that I could rely on. They refused to allow me to talk to a supervisor and have made false promises about contacting me, issuing refunds etc..
  What a lousy and disgusting experience.
  *** *

• Review fromConnie M

  Date: 07/27/2022

  In Nashville Tn Charlotte Ave location on July 26 2022 I left my jacket in the black jacket on the back seat in a Nissan Versa I went the next day July 27 to retrieve it NO ONE SAW IT and it had my jewelry inside the pockets. The manager went to ask the employees that clean the car did they find a jacket they said Quote the Versa is gone. I said okay who cleaned the car the guy look nervous and said there was no jacket. Sad world we live I will be making a complaint. Oh yeah Hertz pay for all them tolls I ran threw and parking tickets I got 🤛

• Review fromChristy P

  Date: 07/27/2022

  Let's you book and confirm online then when you show up at your scheduled time they tell you they don't have any cars. No reliability. Stuck 😫 in Hoover, AL

• Review fromCindy S

  Date: 07/26/2022

  I made a car rental reservation through ********* to pick-up a car at Hertz in Buford, GA on July 15, 2022 at 12:00 pm. I went to the store at 12:00 pm to pick up the car, and the store was closed. There was a sign on the door which said it was CLOSED ON SATURDAYS AND SUNDAYS. Why would I have been able to make the reservation through HERTZ and PRICELINE in a time slot when the business was officially closed????? I had a family and business vacation planned to leave straight from the rental. I was extremely frustrated. We were very very fortunate and thankful that we were able to secure a last-minute rental from a nearby ********** store before they closed at 1pm on the same day. The rental at Enterprise was $200 more than the original rental at Hertz. Both ********* and Hertz refused to assist or help compensate the extra fees I accrued because of THEIR scheduling mistake which jeopardized my trip. TERRIBLE CUSTOMER SERVICE

• Review fromPeter K

  Date: 07/26/2022

  When I traveled to Denver Co on vacation, I hoped to have a relaxed enjoyable trip. My experience with Hertz falls into 2 categories. The first was with the representative when I picked up the car. The fees were increased by $185 for incidentals that were never explained when the rental was arranged. Then he tried to convince me that my car was too small for my golf clubs and 'offered' a car that double my costs. I could have fit 3 full sets in the trunk of the original car.
  He then pushed insurance for an additional $400 and simply did not care what I was interested in or my goal of not spending more than the already very high price. His sole goal was to double or triple my bill with Hertz.
  
  The staff handling the rides to and from the airport, however, were fantastic. They made it better overall. Unfortunately, due to the service from the desk representative, I will struggle to use Hertz again or recommend them to family and friends.
  
  Sincerely,
  ************
  

• Review fromElmer J

  Date: 07/25/2022

  I Received a car rental on 7/08/22 through 7/13/22 and was told by a Rep to expect 406.00 to be withheld from my account until the vehicle is returned at the HERTZ car rental location, clarksville Indiana as of right now I have Two separate charges a total of 700.00 charged by HERTZ on my Account and I haven't received a credit returned to my account, so as right now HERTZ Rental went back on their word.

• Review fromRachel S

  Date: 07/25/2022

  Heartz is terrible. The reservation was fine and the car was fine but they charged me $500 deposit, and they charged it IMMEDIATLEY. Then they hit me with another $100 after I dropped the car off saying that was because the file hadn't been closed yet. Then the next day they charged me ANOTHER $100 with zero explanation. So all in all my less than 24 car rental cost me $1000. They are the worst and we will never go back