Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hertz has 2065 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  4100 George J Bean Pkwy Tampa, FL 33607-1402

• 

  Hertz

  PO Box 6001 Huntsville, AL 35813-0001

• 

  Hertz

  727 Highway 43 S Saraland, AL 36571-3604

• 

  Hertz

  13409 72 Ave Surrey, BC V3W 2N7

Review Details

• Review fromRonald C.

  Date: 08/05/2022

  Uber hertz Baldwin location. Be very vigilant when renting here. I've reached out numerous times to no avail to all numbers given me for this location. They'll not answer your call or text to extend your rental and will charge you a daily rate on top of the extension once you finally get through or walk into their location. Happened to me at least 3xs. Still waiting on a response and a credit for all over charges out of incompetence and or sheer purposeful neglect to continously skim money from your account. Leaving this review would not be necessary if only treated honestly like you would customers you'd wish to refer to others. But I cannot.

• Review fromJelene W

  Date: 08/05/2022

  HERTZ LIVONIA SO NOT RENT FROM GHEM POOR CUSTOMER SERVICE I BET NEXT TIME I LOOK AT THE REVIEWS BEFORE GIVING UP MY MOMEY

• Review fromDaniel M

  Date: 08/03/2022

  reserved a van in JANUARY -for JULY 25 2022--when i wnent to pick it up JULY 25 i was told nothing was avaliable. after calling hertz i finally got a NISSAN VERSA. at a higher cost after getting a confirmation e-mail on JULY 23. WAT A RIP-OFF. CAVEAT EMPHOR.

• Review fromLawrence P

  Date: 08/01/2022

  I reserved a cargo van in April 2022 for pick up at Sebring, FL on June 17th for a two week period for my business. I stopped at the Hertz office twice before June 17th to confirm everything was good for the reservation and I was told it was. I arrived on the 17th to pick up the van - NO VANS. On June 15th, I had received an email from Hertz confirming the reservation and reminding me to pick it up. The people in the office didn't really care and offered no response other than NO VANS. All of my business commitments and reservations were in jeopardy. However, one of Hertz's competitors was able to meet my needs providing a better van and even replacing the tires on it before I picked it up. My intention was to begin using rental vans from Hertz for some of my business needs to take the load off my van. I may still... but, it won't be with a Hertz van. Don't trust Hertz to meet their reservation commitment.

• Review fromTayler D

  Date: 08/01/2022

  Trip paid in full then come to find out a couple weeks later they're trying to charge me an additional 165$ which doesn't make sense because the car was returned in the same exact condition

• Review fromAdolfo M

  Date: 07/30/2022

  I'd give 0 stars if possible. They didn't do anything about a major safety issue before giving the car. We made a reservation. 10 minutes before pickup, they told me that they didn't have the vehicle available. An hour and a half later, they called me. The reception guy didn't know what he was doing and it took 30 minutes to check in. They had to give me the car at 4:30 and I got it at 6. The car was shaking since getting it. On our second gas stop, the two front tires were messed up. When we turned the staring wheel, the wires poked out of the tires. We called roadside assistance and got told to just put the spare tire on. I had to keep driving until locations were open to exchange vehicle. I called later in the morning to roadside assistance and got told to go to the airport location. I was told he had everything ready for me to do an exchange. They didn't have any vehicles prepared or available in the size I needed. I was told to wait an hour for another car. I called back the Waukegan location to tell what's going on. The person who answered was defensive and said he said he couldn't do anything. Two personal at the airport saw the situation and saw how there was a major safety issue. They talked to the manager and were able to fix the problem. I wish I remembered their names to give them credit. I arrived late and the whole thing was a nightmare to deal with. I've rented many cars from other companies and never had a problem like this. The tires were the biggest issue. They could had popped at any moment with my family in the car.

• Review fromLatasha P

  Date: 07/29/2022

  This is the worst company to rent a car from! I rented a 7 passenger car and booked it online. I paid for it online in full $466.55!!! My family had to come home 2 days early from our trip because my aunt passed away. We brought the car back early and WAS NOT given a refund! The reason being when you book online you MUST keep the car for the entire time even if someone dies in your family!! How sick of this company to not give a refund for a death in your family!!! We now have to go to South Carolina in 6 days. I will definitely rent from ENTERPRISE!!!! I called and talked to a representative and she told me I would need "proof" of my aunt's passing!! How rude!! What do you want proof for and we are not getting a refund!! You people need sensitivity training! I will never ever rent a car from HERTZ again and will definitely pass the word along to other potential customers including my USPS family! Please read reviews on this company before partaking in any business with them!

• Review fromLisa F

  Date: 07/29/2022

  Rented two 5 passenger vehicles because they did not have a 7 passenger. When we got to the rental agency they had one available so we took it. The feel was $120 for the 5 passenger and $160 for the 7 passenger is what were told. I get my charges and now I am paying $329, far cry from the original price. We did agree to pay the fee of $4.54 to fuel the car when we dropped it off; however, I was charged an additional $9.99 for a total of $15/gal. I did not see the additional charge when selected on the website, nowhere did it mention that. Will never use Hertz Rental again, shame on them for deceiving their customers.

• Review fromDustin L

  Date: 07/29/2022

  I travel quite often and use rental car companies from Fox in California to Thrifty in Charleston. I had no idea that the worst rental car experience would be in my home town of Fort Worth, Texas. I "tried" to rent a large SUV for my family to make a trip to the beach. This company charged my credit card upon securing the reservation more than 30 days prior to the date of pick up.. normal and have no problem with that. Now the BLEEP show starts. My father in law, in which was name to pick up on the reservation, went to pick up the large SUV and was told "sorry someone else needed it so we gave it to them" but we do have this small SUV available. First point, reservations dont mean anything to this company. Second, they asked for a credit card for the rental deposit, also normal... but upon return they charged that card as well. So at this point they have 2 cards for roughly 1000.00 and of course like any **** company, no customer service person to talk to. Even the workers at the rental location don't have answers of how to contact a REAL person. As a business owner myself, this is a terrible customer service company but the business plan of ripping customer off and hopefully they get tired and give up on trying to get their money back is not going to work with me. HORRIBLE COMPANY, HORRIBLE PEOPLE

• Review fromJanice P

  Date: 07/28/2022

  Not affiliated with Hertz corp at all. They are their own entity!! Do not rent from them. We had an unsafe car from them and the customer service manager laughed and said 1. We were lucky to have a cracked windshield and 2. All cars oil lights come in in high altitudes. They are the worst experience you can get. Not a pleasant experience at all.