Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  5405 Airport Service Rd Tampa, FL 33607-1419

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  Hertz

  4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

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  Hertz

  Ontario International Airport Ontario, CA 91761

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  Hertz

  5800 Gasoline Alley Dr Bakersfield, CA 93313-3741

Review Details

• Review fromJennifer M

  Date: 07/19/2022

  The actual rental experience was easily 5 stars. However, the fraudulent agent agreement and customer service would be negative 5. Upon renting the car we were told "we HAD to have insurance". Upon realizing this wasn't the case and was an added charge (to what I already prepaid) I called and was assured it would be removed. Not only was it NOT removed as promised by the agent, but I was told all they could do was refund 1 day (out of 7). I was told a supervisor would call me to talk about this. It has been 5 days now...still no call. Very disappointing.

• Review fromAmise W

  Date: 07/18/2022

  I had a reservation for a standard SUV at O'hare Airport (Chicago). I get the the vehicle they selected for me, start it up, and the "needs oil change soon" notification pops up on the screen. I go back in, they give me a much bigger vehicle and I leave. I notice that the inside of the vehicle is dirty, like someone with food residue all over their hands touched everything in the truck. I decided to call customer service and they told me I could return the truck or call back once the rental was returned to discuss compensation. My trip was about 630 miles one way. The last day of my trip the the "oil change soon" notification pops up on the screen. There was a 3% oil life left on the truck, so I call roadside. They instructed me to take the vehicle to a auto shop to be looked at. I was very frustrated for several reasons. Not only did I have to miss a family function, I had to drive out of my way to a auto shop. This is now the third time I was inconvenienced since arriving at Hertz. After sitting in the auto shop for an hour the mechanic told me that the oil was fine, and that the mileage was never reset after the last oil change. I called customer service and the rep offered me a credit, I declined. He stated that it was the best he can do. I requested to speak with a supervisor and he said they were all on a call. I told him I would hold, he came back to the line and offered me $80 of my rental. I declined. I requested again to speak with a supervisor and the rep told me that a supervisor would have to call be back. The supervisor was not helpful at all so I ask for a manager, she told me that a manger would have to call me back but she couldn't guarantee a call back time. It's been three days now. To be fair that was a Friday but, I'm not confident that anyone will call me back.

• Review fromHeather L

  Date: 07/18/2022

  They're trying to charge $300 for "outside washing" on a warranty related rental. Absolutely ridiculous. Also impossible to reach unless you try to book a new rental.

• Review fromLynn S

  Date: 07/18/2022

  Tried to call place of rental. Each of my FIVE calls was hung up on. Tried to find out why my credit card was charged $991.00 twice! I called an eight hundred number that referred me back to place of rental! Since no one there will answer the phone, my only option is to actually drive to the Ft. Myers airport. This is not practical as I am staying a half hour (at least) away! This the last time I will ever do business with Hertz.