Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hertz

  8501 Williams Rd Estero, FL 33928-3325

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  Hertz

  PO Box 31166 Tampa, FL 33631-3166

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  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Eagle Automotive

  2223 Memorial Pkwy SW Huntsville, AL 35801-5621

Review Details

• Review fromChristina M

  Date: 07/22/2022

  Hertz is a joke. Had to have a rental because my 2020 Elantra was in the shop for a new motor. And since the dealership didn't pay them fast enough they proceeded to charge my card for 978.18 which threw my Cc into the negative bc I didn't have that much on there. To make a long story short had to cancel my card that had 5 bills that automatically come out so I've had to pay late fees on all them bills. He told me he would hand deliver me a check for the whole amount...well no he credited my card that I don't have only 975.00 instead of the 978.18 they charged me because friendship Hyundai didn't pay their bills on time. The gentleman was very rude and told me that he has already paid out enuff and that he wasn't paying another penny and told me I was playing the victim bc I didn't get the full amount back. I'm sorry but if I paid 978.18 I want 978.18 back. I'm already paying more out because I have to pay all these late fees on the bills that come out on my account. Would not recommend hertz at all very rude and disrespectful and they really don't give a *** about you too or your money. Very dissatisfied!!!

• Review fromAaron K

  Date: 07/22/2022

  Customer service nightmare. I booked a vehicle out of necessity because my personal vehicle broke down traveling on a family vacation from PA to NC. When I went online to reserve it stated that I had to call the location for availability. I couldn't reserve online. I called the location and asked them to hold the vehicle. Upon arrival, I asked to add my Gold Member Rewards and my corporate discount. The agent stated they didn't know how and I would need to contact Hertz directly. I had zero cell service at the Floyd, VA location so I called when we arrived safely in NC. The representative on the phone stated that there was nothing they could do to add the info after the fact because I was under a live contract. Then I spoke with a different department and they stated that they couldn't apply it now but assured me the calls are recorded and that they would apply and refund after the completion of my rental. I just needed to call in after I turned in the car. I asked again, to make sure they would have a record of the conversation and they assured me they would when I called back in. After turning in the vehicle, I called into Hertz and was told there was nothing they could do because the contract was closed out. I asked for a supervisor. They told me I didn't need a supervisor. Then I demanded one and was told they'd call me back ASAP. I didn't receive a call for over 4 hours. At that point they told me the same thing. There was nothing they could do and there is no way to access the recorded calls. I was lied to multiple times by Hertz. Online, In person, through the call center (multiple times). The amount of hassle that I had to go through is despicable. I've contacted Hertz via Twitter. The asked me to DM the details. I messaged all my information about the rental. It has been over a week and I still haven't heard back. I am disgusted and astounded that they can get away with this behavior. Additionally, it is near impossible to reach a human being when calling.

• Review fromPhilip R

  Date: 07/22/2022

  Be very careful. I went online, made a reservation and paid. I picked up the car, returned the car with no issue. I saw on my credit card that Hertz had billed me the original amount and then also billed a higher amount in addition. I called to inquire and they stated it was a mistake by the agent. They said they would refund the amount I paid online leaving me with paying more than my original reservation required. My main issues are:
  1) How do their systems allow for customers to be billed twice for the same rental?
  2) How can they not honor their original rental agreement?
  3) I rent cars occasionally and if I had not been comparing the rental dates, I would not have known I was being billed twice for the same rental.

• Review fromAbuoh N

  Date: 07/22/2022

  I have been a loyal customer with hertz; I rented a vehicle at the New Orleans Airport on 20 January 2022 (Rental # XXXXXXXX); upon receipt of the car, the vehicle was not clean to standards and smelled (poor quality has become the norm since the pandemic) but given the lack of cars available at that location and having arrived after a long flight I decided to take the vehicle and simply lowered the windows and went to a service station to buy glass cleaner to clean the filthy windshield.
  I returned the vehicle on the 23rd of January without further incident until This past May when I went to pick up a reserved vehicle at Hertz Falls Church VA location and was denied rental because I had been put on a "Do not rent list". I was shocked to hear this (inconvenienced by lack of transportation) and was given a phone number to call for Hertz Do Not rent"; they told me I had been added to this list because of a $325 charge for smoking in the car dating back to the rental in New Orleans.
  This was the first I had heard of this and was inconvenienced; I DO NOT smoke and certainly didn't in that vehicle; I have a flawless renting history with hertz on both my professional and personal experiences. I began calling to get this issue resolved in May and was initially told it would be resolved in 10-14 days. That did not happen; instead I began receiving calls from a collection agency. I told the collection agency I refused to pay the erroneous charges and hertz was resolving it.
  I called hertz customer service back and was told it would be taken care of, this was in May; I continue to receive calls and mail from this collection agency and they claim not to have heard anything from hertz. I called hertz customer service again this past Monday and am now being told that I had to " work it out" with the collection agency; I told the customer service agent this was unacceptable and requested a supervisor and was told I'd get a call within 24hr. Still waiting 110hrs later.

• Review fromKarami T

  Date: 07/22/2022

  I'm only giving 1 star because I have to. HORRIBLE experience, zero customer support, and they know when you get to the airport after traveling all day, you don't really have many options when you've been expecting to pick up a vehicle you reserved weeks in advance. The reservation means nothing. We have 3 small children, all with car seats, so we reserved a large SUV to fit everyone and our luggage. They didn't have any kind of SUV at all when we got to the counter. They gave us a truck that doesn't have a full size back seat so the car seats barely fit, the kids are crammed in, the only place for all of our luggage is in the back, and it rained all the way the way to where we are staying so all of our stuff was soaking wet. I called customer service and it's a loop of useless automated options. I tried the live chat option. I did finally get a response about an hour after starting the chat, only to be told that the airport location we rented from was an independent location and we would have to contact them. They did absolutely nothing.

• Review fromShannon M

  Date: 07/21/2022

  I rarely write reviews but I felt entitled to share my experience. The rear passenger **** tire on my rented vehicle exploded, by the grace of god I didn't crash. I contacted the roadside service immediately, at first they weren't going to send help because it was too early in the morning until I told them I was a service member in the Army. They told me that the tow truck would tow me to Hertz HQ at the Dallas Airport. I was reassured that a transfer vehicle would be there. Once we arrived, it wasn't no vehicle waiting for me. I went to the customer service office in the HQ, the only thing was there was a telephone with phone numbers that didn't work at all. I called roadside again, they swore somebody was there but I explained to them multiple times that no one was there. Then I was instructed to go to the car rental area of the airport. At first she wanted me and my son to walk to the area, I had to explained to her that we were on the maintence side of the airport. We have luggage and walking wasn't an option, after some persuading they ordered me a Lyft from the maintence area to the lobby area of the airport. Once I reached the Hertz lobby I was given a transfer vehicle. The lack of care and concern pushed my travel time back 6 1/2 hours and caused me to miss a important family event. I haven't been home in three years since I've been deployed. This experience with Hertz has been horrible, the chances of me using their services again are very slim. God bless!

• Review fromLynn S

  Date: 07/21/2022

  I called Hertz Executive Services in July 5, and spoke with ******, regarding my Hertz points. ****** informed me that my points would not expire on July 20 as I thought, but that the expiration date was actually October 1, 2022. ****** issued a case number and said that if I did not hear back from Hertz by July 20, to call and give them this informaiton, and there would be no concerns or issues regarding my points.
  
  I called Hertz on July 20 and spoke with ****** ***** informed me that ****** had given me inaccurate information, that the case number meant nothing and that I was about to loose all my points as of that date, July 20.
  
  I was then forced to make a decision: Lose all my points, go to a local Hertz and pay for a rental or go to a local Hertz and use points for a rental, which I was informed would require double points because Hertz had imposed a blackout on customer's points.
  
  I had no need for a rental on July 20 but because of inaccurate information and the irresponsible practices of Hertz Executive Services, I went to a local Hertz and used double points for a rental which I never used. The vehicle never left the Hertz lot.
  
  You would expect knowledgeable and thoughtful service out of Hertz Executive Services but obviously this proves the opposite.

• Review fromCurtis S

  Date: 07/20/2022

  No stars. Charged me for an entra day plus 113.00 per hour over charge

• Review fromMichael J

  Date: 07/19/2022

  I used this location as this was the only option given to me by my dealership as the work was covered by my factory warranty. I returned the vehicle the next day and noticed 3 weeks later that I was charged for an extra day and for gas. I returned the vehicle the very next day and with a full tank of gas. But yet I was charged 73.01 for fraudulent charges. I have the receipts of my drop off and a receipt for the gas that I used. The associate Westley told me I would receive a credit back to my card and it's been a month now and still no credit. Not only that but when I went to question him about the credit, he assaulted me with a car door and grabbed me by my throat. Police were called and a report was made. But as of today, I still have not received my credit.

• Review fromKyle H

  Date: 07/19/2022

  If I could leave no stars I would. Horrible business. I'm not even sure where to begin with this one. Started as a decent experience and then had a kid who brought my car up from the back and him and the person at the desk (girl) proceeded to talk about a flat tire as if it wasn't an issue for a car that I just spent money on to rent. I asked if I could have a different car because I don't want to leave the lot and have a flat tire an hour later if you are not sure if the problem was fixed. They then called manager Mike to try and rectify the situation but did not want to help at all with the situation because it was his day off. I forgot they mentioned they have no active manager on duty while I was there. I proceed to voice my frustrations and ask if there is anything they could do to rectify the situation and they said yeah I can wait another half hour for a new car. I said wow that's very professional of you especially being in a customer service industry. He proceeded to tell me that I was the problem and since I was concerned that my car wasn't safe. Him and the girl repeatedly used profanity towards me and didn't offer any solution, nor did the manager mike who was on the phone at the time listening to the whole thing. The girl proceeded to say well I don't think we should give them a car anymore after mike mentioned something on the phone about a discount. I didn't know hourly employees are able to overturn a managers decision, but apparently this place is ran by no one since no one wants to help or solve any solutions they only care about arguing with the customer. Certain employees also verbally threatened me saying to "come behind the counter and see what happens". "I make more money than you I don't even need this job". I wasn't expecting to get threatened when renting a car because your employees can't control their emotions. Very unprofessional and something needs to be done about this place.