Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 259 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  2411 N Wellesley Spokane, WA 99206

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  Boost Mobile

  5122 Ne M L King Blvd Portland, OR 97211-3234

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  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

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  Boost Mobile

  3767 Eastern Blvd Montgomery, AL 36116-7312

Review Details

• Review fromShaunaMarie W

  Date: 09/30/2024

  VERYYYY UPSET WITH THIS SERVICE!!!! SINCE 26 AUGUST 2024 *** CALLED, LEFT MULTIPLE MESSAGES WITH **** TO HAVE A MANAGER CALL. I HAVE MULTIPLE TICKETS TO ADVANCED TECH SUPPORT AND NOT ONCE HAVE I RECEIVED ANY CALL BACK OR RESOLUTION TO OUR PROBLEM!!!!! ABSOLUTELY RIDICULOUS!!!

• Review fromShayla C

  Date: 09/28/2024

  Boost took my money given in hopes to receive a new phone but instead was told they can not be helpful with delivery and had no control over better delivery options. The next day the phone was sent back to them . They refuse to provide me with a cancellation receipt. They are trying to make me wait 3 weeks for a cancellation refund and email but are stating it is cancelled and I dont have a line but then say I do have an account. How do I have an account if you cancelled it ? They want me to order another phone and pay again and then I can get a delivery and I will have to just wait for my refund . After asking for some type of evidence my account was cancelled and order was cancelled they told me they cant provide and wont provide it .

• Review fromBrian S

  Date: 09/27/2024

  Not a ethical business. Outsourced and conniving. Save your money a different way. It's not worth the hassle.

• Review fromDheraj B

  Date: 09/24/2024

  They have outsourced their customer support to a company in the ********** but this is not the bad part, the bad part is that the agents that are on the team there do NOT understand anything you say. They will not understand the issue themselves, they will not transfer to a supervisor, they will not transfer you to an agent in the **, the only thing they will do is put you on long holds and ask stupid questions again and again and then put you back on hold. I was on call with their agent for 30 mins last night to cancel the plan that I bought the same evening. That agent said it is cancelled and I am all set for a refund but this morning I got an email saying that my order has been shipped and is on it's way. I called again and the agent this time didn't understand my problem at all, kept asking stupid questions and did not transfer me to someone who could understand me. I wasted my whole lunch break at work on this and I was on hold for 30 mins so I had to disconnect. I am just gonna call my credit card company and chargeback because Boost is absolutely pathetic.

• Review fromTatyana K.

  Date: 09/23/2024

  I've not a good experience through the week I'm with boost mobile. They were very quick to get my account set and transfer my existing number, I've been promised the coverage off my area is perfect. So, guess why I'm writing this review?..) I was barely getting two bars. And today I decided to switch to att. I'm still staying on hold with customer service - almost 50 min. The problem is that the required account number for transferring my phone is 9 digits - this is what att takes, this is what's stated on ****** search if you want to double check the correctness of the information. Well, the representative is very inexperienced, he keeps me hold for all this time to connect with his supervisor repeating the same phrase: my supervisor is assisting other customers! Isn't it beautiful to waste my and att representative's time fora simple request to speak to a supervisor? Like, what kind of nationwide business it is that has just ONE supervisor constantly helping other customers while there are two people waiting on phone?This"business" is ridiculous. I do not recommend boost mobile to anyone unless they're desperate to save on monthly bill and have crappy service and connection.

• Review fromDiana I

  Date: 09/20/2024

  Horrible they said was a new home and is a lie they won't do nothing nor give me a new phone horrible this don't deserve not even one star changing my carrier

• Review fromJonathan Q

  Date: 09/18/2024

  Beyond shady business practices. Terrible customer service. Does not stand behind money back guarantee. Ill be canceling service promptly and will never use them again.

• Review fromPaul P

  Date: 09/16/2024

  The phone I am requesting unlock was activated a year ago, I upgraded my phone and they are having me wait 24hours for an unlock response that will take a lot more time from me. I hope they will make it easier in the near future.

• Review fromDavid B

  Date: 09/13/2024

  THIS IS THE MOST DESPICABLE FRAUDULENT,DIABOLICAL EXCUSE OF A CELLULAR UNPROVIDER,THAT IVE EVER DEALT WITH.YES I DID USE SOME OF THE ENGLISH LANGUAGE THATS NOT SUITABLE FOR MOST OF THE HUMAN RACE,BUT WERE VERY SUITABLE FOR EVERY LAST ONE OF THE EMPLOYEES,OR SO CALLED TEAM MEMBER OR DEPTS THAT THEY WERE GOOD AT PASSING ME TO..I COUNTED 7,AND AS GOD AS MY WITNESS I HAD TO START MY ENTIRE STORY TO ALL 7 OF THEM,THIS WENT ON FOR OVER 2 WEEKS,ALL OVER A $25 DOLLAR PLAN WHICH I BROUGHT MY OWN PHONE ,ALL THIS EXCUSE OF OF A CELLULAR UNPROVIDER DID WAS ISSUE ME A PHONE NUMBER THAT DIDNT WORK..THIS NIGHTMARE WAS LIKE THE TWIGHLIGHT ZONE,BEFORE MY HEAD EXPODES OFF MY SHOULDERS IM GOING TO WRAP UP THIS HORRIBLE EXPERIENCE..AFTER 2 WEEKS OF BEING SHUFFELED THROUGH 7 DEPTS AND 7 NEW BEGINNINGS OF MY NIGHTMARE MIGRAINE,THIS FRAUDULENT EXCUSE OF A CELLULAR UNPROVIDER TOLD ME THAT AND I QUOTE: *** YOU DONT QUALIFY TO GET YOUR MONEY BACK,NOW SURELY YOU CAN SOMEWHAT UNDERSTAND WHY THIS 63YR. OLD TAX PAYING SENIOR US. CITIZEN USED THE LANGUAGE I DID...DO I REGRET IT..ABSOLUTELY NOT,IF I HAD A DO OVER..I WOULD ADD A FEW!! AND IM VERY SURE THERE ARE THOUSANDS MORE THAT WOULD DO EXACTLY THAT!! I HAVE TO SELECT A STAR RATING BELOW,IQT WOULD NOT LET ME LEAVE 0 STARS..SO I HAVE TO PICK ONE STAR, SO WHEN YOU SEE THAT ONE STAR AND HAVE READ THIS NIGHTMARE...ILL LEAVE THAT UP TO YOU. THANK YOU SO VERY MUCH FOR THIS????

• Review fromEileen B

  Date: 09/13/2024

  boost mobile is such a horrible company. I have had other carriers and have switched and never had a problem, their service is bad, and had to change, this has been going on since August 29 I call them every day, They unlocked my phone and my husbands phone they won't unlock, every time I call the person gives me a different answer as to why my husbands phone can't be unlocked. The other day the person I talked to said it would be unlocked in an hour, that never happened. I cannot believe that a company can run on such lies. We are just begging for someone to unlock my husbands phone, I already filed a complaint with the ***. Just don't go with boost, I would rather go back to a land line, being 71 I just want something simple, Bad thing about all this no matter how much I complain , nobody really cares. ******