Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  2411 N Wellesley Spokane, WA 99206

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  Boost Mobile

  5122 Ne M L King Blvd Portland, OR 97211-3234

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  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

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  Boost Mobile

  3767 Eastern Blvd Montgomery, AL 36116-7312

Review Details

• Review fromAndrea A

  Date: 05/23/2025

  I would leave zero if I could my son's phone previously broke and I was trying to get the number switched to another phone. When I tried to log in the app it wouldn't let me because I no longer had access to his phone. I tried to chat online and told me to put in the password on the website, which only offered to send verification to his phone that I no longer had access to because it was broke. I ended up calling customer service gave them my name and social which obviously wasn't enough!! For verification they asked me a series of questions that either were from 2004 or things I had no idea what they were talking about. Just not understanding if I have the card number you've been taking auto pay out with my social security number and name what the heck does did I own a 2004 car matter. The whole time after the verification process she was trying to get off the phone asked to speak to the supervisor waited about 10 minutes for that on top of the like 40 minutes I wasted to get told they can't verify me. Completely unhappy with them definitely switching to another phone company.

• Review fromJeffrey B

  Date: 05/21/2025

  Their service is fully unreliable and not worth 1$ to start and to top it off this bs company sent me an email upon cancelation stating that I can review my billing info at any time. I requested them to send me my last bill and they couldn't. They **** and don't deserve anyone's support.

• Review fromDaniel M

  Date: 05/19/2025

  Transfer PIN denial device-only access is illegal if your phone dies then you are SOL. they wont take your state issued ID nor the **** from the dead phone. there is enhanced verification (where you will always fail). if they ask you questions that you don't know, then you have to wait a day till they ask you different questions (that you will fail). complain to the *** and the local AG. write to some journalists that cover consumer rights. post here. post on the Trustpilot. if you can afford it, get legal counsel.

• Review fromEllie S

  Date: 05/18/2025

  Unfair customer service. I threw out sim card during trial period because service didnt work. I couldnt get into my account to cancel service due to throwing out the sim card. When I contacted customer service they were unable to process a refund, even one day after I was charged.

• Review fromRickey G

  Date: 05/16/2025

  *************************** Must Lose Every Last Grafty Team Member They're Casching & Nannying! Get New Members!AT&T Has Always Been With Us! *******n't ********** for Angry Money??Mad ********** ***** Mr.s ***** Rolls Who'll Lost This One From All of ??????Us??????!

• Review fromAnthony J

  Date: 05/06/2025

  Boost mobile will not refund me on service I never used

• Review fromCathy M

  Date: 05/06/2025

  Under no circumstances should you get boost global text and talk. If I could give them a 0 I would. I bought a phone at Best Buy and signed up for one month of global text and talk planning to take the phone with me on a trip to ****** instead of taking my regular cell phone. First, it took FOUR HOURS on the line with customer service, and FOUR different employees, to even get the phone set up because they kept texting a verification code to my phone - which had not been set up yet. They had no alternate way to verify the account even though they had my email address. We finally got the phone working here in the **** Then, I got to ****** and in order to turn on the global service turned on I had the EXACT SAME PROBLEM. They just texted me a verification code, which I could not receive without having the global service. They offered no other way to verify the account. I couldn't call them for help because I didn't have a working phone. So I had NO PHONE the entire time I was in ******. Then, I called to ask for a refund and they said they could not do this. STAY AWAY FROM THIS USELESS COMPANY AND PRODUCT!!!!!!

• Review fromSherene S

  Date: 05/05/2025

  Boost Mobile operators are *********** not use their protection services to insure your phone.After paying for many years, the the phone broke. They sent me to pay the fee at the store. The store said they cant take the payment. Calling them is like pulling a wisdom tooth. They have representatives who can hardly speak English. Have been calling their direct number, going on line and still no help. Run ????????????????

• Review fromWilliam W

  Date: 04/30/2025

  I have NEVER heard in my life of needing a Death Certificate to cancel a phone line on the account owners account! They will not cancel unless they get the documentation per their policy. Wheres this written policy they state? No stars! Its ridiculous you even have to put a star on there on a bad review. ******** customer service and company.

• Review fromEricka F

  Date: 04/29/2025

  I attempted to transfer my cell service back to Boost Mobile on 04/28/2025 and paid ***** as required to start my service. After the money was taken out of my account, I was transferred to another department for activation after being on hold for over an hour. I decided to hang up and call back, once I did that I was assisted by someone who we went through the process of calling my current carrier to get all of the vital information. Once each step was taken it was time to get the unlock code for the phone only to find out that because I have not had the phone for a year that I was unable to get an unlock code for the phone. So I requested that my payment please be returned and I was told no that I could not get a refund. I then asked to speak to a supervisor or manager. I was then transferred to **** in **************** who stated that he was a manager and that the previous representative was correct that I could not get my money refunded but I could use the money paid on another phone. I told them I did not have another phone and requested my money back, I was then told again that I could not get a refund because I had previously left Boost with the same number less than a year ago and I was coming back with the same number and that I had a family plan which is incorrect. I never had a family plan with them and even though that is not the issue the issue is that now I have paid Boost mobile for a service that I was unable to utilize and they have my money with no refund. I am requesting that they return my money because I am unable to take advantage of the service and no where is it written or was stated that I could not come back to them with the same number or that I was unable to receive a refund. BOOST HAS STOLEN MY MONEY !!!!!!! I will be also writing the corporate office and put various comments on all of the platforms that have comments and ratings to tell everyone to stay away from them as well as the BBB.