Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 259 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  387 Strander Blvd Tukwila, WA 98188-2916

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  Boost Mobile

  827 Taylor Ave Towson, MD 21286

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  Boost Mobile

  1420 Paramount Dr Ste B Huntsville, AL 35806-2834

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  Boost Mobile

  2270 S. Smithville Rd. Kettering, OH 45420

Review Details

• Review fromDaniel B

  Date: 09/13/2024

  New phone hasn't worked for 2 1/2 weeks. All I get is " we're working on it ".

• Review fromTerry P

  Date: 09/12/2024

  I upgraded my phone through an email from Boost Mobile. I ordered a ******** G Stylus 2024 for $39.99 .. a special they had. After updating my address many times they still shipped it to the wrong address. After 8 phone calls to Boost customer care and them telling me to that I have to call *** with the tracking number and *** telling me Boost needs to call them because they are the shipper!!! They were able to return the phone back to Boost. So while I had the Boost agent on the line, she made a new order only this time instead of the total being $43.73 ... it shot up to $65.00 saying it was the tax that made it more expensive. Sorry, ****** may have high taxes but not that high!!! So I told the agent to cancel the order if they could not give me the phone for the price they charged me the first time. So I asked them to send me a new order for $43.73 like I was supposed to get in the first place. They are now telling me that I have to pay full price of $299.99. I will NEVER DEAL WITH THIS USELESS COMPANY EVER AGAIN! Still waiting on my refund as well, I have since cancelled my account and went directly to Cricket and got the same phone for FREE, same price on my plan and got to keep my same number. So Boost you can go *@%^ yourselves and I am leaving bad reviews where ever I can, this is how mad I am. Don't shop at Boost Mobile. You will regret it!!! THEY ARE TERRIBLE AND SO IS THE CUSTOMER SERVICE EXCEPT FOR A NICE GUY NAMED ***!

• Review fromKhyrian P

  Date: 09/11/2024

  Scam! I've been having issues with my phone delivery today 9/11/24. I called boost because according to *** the sender requested a return. They won't disclose why or even if I can reorder. They told me to go to the store to repurchase but no financing options was available at the store location. I was approved for financing twice. Which means they ran my credit twice (soft pull) now all of a sudden I'm denied with no explanation. Very unethical. I feel discriminated against. I needed my phone for work and now it's being denied and I'm out of $200 to go buy one for at least 10 days. I wouldn't have waited this long to be denied if they'd been accurate the first time. No I'm subject to loose my job due to no phone and I have to wait to get my money returned. I'm very upset.

• Review fromPenny R

  Date: 09/09/2024

  I have called customer service EVERY month the last 5 months to fix this issue, as recently as tonight. They tell me the same thing, give me a run around and say "oh we will fix it" and every month i get an email saying I owe them for something I never reciedved and never used. They have been told EVERY time they need to take this up with *** not me. I will be taking legal action. Worst customer service EVER!! They should be ashamed of themselves!!!

• Review fromAmelia M

  Date: 09/09/2024

  I am only leaving a 1 star because I have to in order to leave a review. Every single time I have need to get help from customer service the agents are in another country, have accents that are so difficult to understand, it always is so loud in the background and at this point it's my assumption that they utilize out of the country call centers because it's cheaper for them and this is just BS. It's frustrating to NEVER get any solid help or answers. I ordered a phone to have it shipped to my previous address which I have deleted before the order was even placed and updated and now I have to wait for my order to be returned and $$ given back to have it reshipped to the address that it should have sent to from the beginning! Do better BoostMobile. ************* is so important and with the treatment I receive over and over again its enough to be done with them all together! Nothing but a headache!

• Review fromRHIANNON S

  Date: 09/09/2024

  I was approved by Boost Mobile online for a new Iphone and Infinite Phone plan. My order was processed, and I paid $59 taxes for the new phone. After 2days and not receiving an order confirmation for my phone, I chatted online with a *** who assured me my order was processed, confirmed my email and stated I would receive the confirmation within a few days. The next day I received an email stating I needed to contact them w/in 24hrs to answer security questions or my order would be canceled. I called and answered their questions--which were only confirming my shipping address and that I was porting a number. 2 days later-no confirmation email. I called customer service-they assured me they had my order, and I would receive an email from *** once shipped. 2days later, still no email but received a text from *** that the phone had shipped. This text was not triggered by BOOST it is a *********** I signed up with that alerts me when a package with my name and address is shipped. Package was to deliver on 9/5/24 3-7pm. At 5:45pm the truck was on my street when *** texted that the package was being returned to the sender at the sender's request. I immediately called Boost. They said it was noted by corporate to return because the account was ineligible, and it was company policy not to give any further information or explanation as to why. ON 9/6/24 I received an email from Boost that "An issue was identified while processing your recently placed order." I called the number in the email. After being placed on hold several times, I was once again told that I was deemed ineligible and for security purposes they could not tell me why. I told her as a consumer, I have a right to know why I am not eligible. She continued to ***eat that it was their company policy not to divulge information as to why and had no explanation why it took a week and as the product was delivering to come to this conclusion. They still have my $59 for taxes paid on a new Iphone I have never received.

• Review fromKristin B

  Date: 09/07/2024

  I have been with this company for a very long time, and they have took all perks away and I pay *****mthly. I am complaining because I was set up to make payment auto draft. Well this time they did not run card but suspended service. I called customer support who briefly told me it's a 4.00 convience fee for making payment, which not right considering it was suppose to come straight out bill pay. So when *** had me on phone card declined not because of funds but something with zip code which boost has bypassed a lot but this time this lady, I think her name was ***** would not help me after it declined. I asked for supervisor because I knew they would know what to do. She said they were busy and could be up to 30min, well mind you we had already been on phone for 30min. She then said she could transfer me back to someone who could help. She transfered me to the automated system again knowing I could not make a payment that way and also told me I would be speaking to a live person. She lied to me. I am very upset that I am having these issues with Boost and think they need to step it up if they want to keep long term people I feel they need to call me and make this right and figure where problem lies with payment. Sometimes you can an sometimes you can't does not cut it. I I have never had issues until last few months and when did they change it where they totally turn phone off. They never once said my contract had changed so that is other thing. Someone needs to let me know what I have in my plan now. Please Boost supervisor call me I don't want to leave the company but I don't like what is going on.

• Review fromTeresa D

  Date: 09/06/2024

  Boost mobile took my order 4 days ago said everything was fine then when the package is out for delivery today they decide I'm ineligible to have service with them and they won't even tell me why!!

• Review fromAshley F

  Date: 09/06/2024

  "I was a Boost Mobile customer from 2020 to 2023, and my experience was extremely stressful. Boost Mobile allowed a hacker to switch my service from my ** Stylo 6 Android to an iPhone 12 Max *** without my consent, giving the hacker access to my personal information and draining my bank account. When I reached out to resolve this, I was met with unprofessional and dismissive representatives who either laughed, disconnected my calls, or refused to escalate my concerns. Despite numerous attempts to get help, they offered no resolution or compensation. This stripped away all trust I had in the company and made them seem complicit in the scam. I do not recommend Boost Mobile to anyone."

• Review fromJeremiah G

  Date: 09/04/2024

  I an a dish network client, have been for years. Have an 800+ credit score, 100% on time payment history.I have been with ATT for 20 years, same number. I recently decided to switch carriers. Applied for boost mobile, did a soft credit check and approved for services. Paid for plans. Confirmed purchase and seen it on bank info. No emailed receipt. Later got a call for phase 3 of verification, asked couple questions and said I was ineligible for services. Asked why they said they didn't know..... called several people at boost who said there is no explanation or person to talk to about it. Poor customer service..... I would avoid this place at all cost.... nothing but a headache. No reason but denial? Sounds like discrimination.......