Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 259 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

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  Team Mobile - Green Springs

  66 Green Springs Hwy Homewood, AL 35209-4902

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  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

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  Boost Mobile

  1 SW 107th Ave Unit 3 Miami, FL 33174-1415

Review Details

• Review fromJennifer S

  Date: 10/10/2022

  Used to be fairly decent for the price but over the last year the service has become horrendous, my phone always thinks I'm roaming, even when home, and I can hardly ever get my internet to work when not at home. I am also never able to get a real person on the phone, complete trash and will be looking for a new provider.

• Review fromNicole K

  Date: 10/07/2022

  I've had Boost since 2007 and they've just kept declining in customer service. Recently I decided I wanted to sell my phones and get new ones, and I asked to have them unlocked. Mine was done quick, but my husband's I've contacted them at least a dozen times and they just keep telling me it's eligible and they will start the process, but never actually do it. I've tried to escalate it. Tried to talk to a manager. They've even said my phone was unlocked, and the next person said it wasn't! They are trying to avoid unlocking my phone so I can't take it to another provider, but that's exactly what I'm going to do now. They've jerked me around too long. I just submitted a dispute thru BBB and Boost Mobile responded saying the same thing, that my phone is eligible and they will will start the process. They just ignored all the information I provided and don't care that I've been trying to unlock it for months! BBB says their response was adequate and closed the case.

• Review fromSondra L.

  Date: 10/06/2022

  I am trying to buy the yearly plan. I have tried on my phone, various browser, my computer, gone to the store as suggested and NOPE, nothing works to buy the yearly promotional plan. I went to the store as directed and was told to call customer service which told me to activate and get an account, that didn't work. They are offering something you can't buy in the stores or buy online. TOTAL Trap to get you to buy a different plan

• Review fromURANDA M

  Date: 10/06/2022

  0 stars if I could. They took away 2 days of phone service, it's supposed to give you 30 days of service and they took away 2 days!! They also have cheap chargers and headphone that only take a month or less to break. They have extremely low quality products. Also they sign you up for services and put apps on your phone that you didn't even ask for or want at all!!

• Review fromSergio S

  Date: 10/05/2022

  Boost Mobile zeroed my balance $261 that came from VMobile and don't want to restore after chatting twice with Boost Mobile reps who said it would be restored. I want to get my money back and never deal with dishonest business like this.

• Review fromTanja S

  Date: 09/28/2022

  Boost Mobile is a horrible company I used to be within years ago, just like a bad relationship, I wish I had left them in the past, Boost Mobile steal your data I contacted the *** just have not made an official report in writing. I tried to report them to the Better Business Bureau they are not a part of that, and I can see why. I purchased a ******* Galaxy A32 from them which is a horrible phone. They lock your phone, that you have over a year that should be unlocked. I stayed on the phone today for 2 hours trying to move to another company and my phone is still locked. If anyone is considering going to Boost you definitely need to change your mind. the worst part about the company is with my 10 GB my phone goes dead every month, each month I changed my plan date paid way ahead of time in order to have any kind of service. I complain so many times they don't care anything about complaints they'll give you 1 GB and just brush you off. DO NOT I repeat DO NOT SIGN UP WITH BOOST THEY NEED TO GO OUT OF BUSINESS ASAP.

• Review fromnatosha c

  Date: 09/26/2022

  I've been a Boost customer for years. I have not had any problem with the service besides when I travel then there is no service. I don't know what they did when they changed owners or policies, but today they lost for customers from my family plan. My phone can never make calls or send messages properly anymore for many months and I am tired of dealing with it, I work from home everything's online and their business is affecting my business causing it to decline. I'm not the only one with this problem either so or you switch to boost know that their services are no longer as they were which was decent not anymore horrible service

• Review fromLeslie M

  Date: 09/25/2022

  If I could zero starts, then I would. I have been a Boost Mobile customer for years. I have never had an issue upgrading my phones with them until now. I purchased an unlocked iPhone 14 Pro directly from Apple and was told from a telephone representative of Boost that they were unable to transfer my phone number (which I've had for years with Boost) to the new phone because the new phone will be used on the new eSIM network and was given the new network contact phone number. The new number kicked me back to the old network customer support. Ineffective solution. I took my new phone into a store (not a kiosk) and the store rep (who was fantastic) couldn't transfer my number. Neither could the new network rep that the store rep called. While the new network rep was trying to help, I was told that my email address, form of payment, address, and email were all invalid despite being all used on my current plan with Boost. Ultimately, the only way that I could get my new iPhone 14 activated on the Boost network was to forfeit my phone number, lose my grandfathered in family plan, and agree to a new more expensive plan. Plus, I had to pay an activation fee for the new phone for my inconvenience of an hour spent in the store troubleshooting what Boost should have as a seamless process knowing full well the the iPhone 14 is eSIM and customers of theirs would be wanting to transfer their phone numbers. I will be looking for another carrier and Boost will be losing 3 lines. Now I have to notify all personal, professional, and bill persons of my new phone number. Thanks but no thanks Boost Mobile.

• Review fromDan S

  Date: 09/25/2022

  They sell non returnable phones and then when you try to activate them they won't activate them saying service is poor in your area. Seems like another DISH rip off plan.

• Review fromThomas B.

  Date: 09/24/2022

  I orderd ***** Mobile on Aug 20 2022. I received my sim card on Aug 26. I call boost Mobile to have my phone activated. I am bringing my own phone #. They activated my account with a different phone#. I told them I had my own phone #. They messed up. So they said I would need another sim card to change my #. I didn't receive the new sim card until Sept 19. I told them they messed up and sent me a new sim card for my own #. They said that the new sim card is married to the # they gave me. So they could not activate my account with my #. I never used the boost account because it did not have my own # on it. I stayed on a different mobile service. They would not reimburse my money. They ripped me off from the start. Do not buy service from them. I am contacting my bank tomorrow as they have frauded me. Boost is 100% fraud. Now I have to fight for my money back and I'm not giving up