Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Boost Mobile has 259 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  2411 N Wellesley Spokane, WA 99206

• 

  Boost Mobile

  5122 Ne M L King Blvd Portland, OR 97211-3234

• 

  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

• 

  Boost Mobile

  3767 Eastern Blvd Montgomery, AL 36116-7312

Review Details

• Review fromBeverly J

  Date: 10/27/2022

  The worst customer service ever. I purchased a phone that stop working within 4 days and a watch that did not work at all. I went to return it and was told that because that store was an head quarters store there was nothing they could do and that I am just out of $177.00. I will never return to another BOOST MOBILE store after being treated so rudely. *************************************************** DO NOT GO TO THIS STORE DO NOT RECOMMEND . I understand why they are not BBB Accredited with such poor service.

• Review fromgrant s

  Date: 10/25/2022

  Where is the option to put ZERO stars for the rating?! These guys couldn't be any more incompetent. Republic wireless BEFORE Dish was great. Dish bought 'em and took the Republic plane straight into the ground! Bought a phone, immediately returned it immediately (didnt open the box) -been trying to get my money back from their clutches for 2 months! Calling their crappy support is like a part time job for me now. Every time I call, its like Groundhog Day, I start over from the beginning each time. Once I get my money back I'm OUT!

• Review fromHayley K

  Date: 10/22/2022

  **************** is horrible was hung up on 3 times because they dont want to do their jobs and keep telling me to call back in 4 hours. I was called names by employees and supervisors. I just want to leave this phone service that I have had for 10 years. I cant pay my phone bill online at all and the last time I paid over the phone one of their employees took my card number and spent $126.56 at Walmart.com. So I refuse to give out my card number on the phone and will not let me process my payment any other way. This company needs to be shut down completely and I have already contacted a lawyer to *** this company for all the thousands of dollars I have spent in the last 10 years. Do not use this phone Service use anything but them.

• Review fromConstantinos M

  Date: 10/22/2022

  On the phone with customer service trying to activate my new i phone 14 since their online does NOT work and even after speaking with 3 people they claim that my NEW & UNLOCKED IPHONE 14 BOUGHT FROM APPLE IS NOT COMPATIBLE!!!!!! Then they put me on eternal hold for an iphone 14 representative that never got on the line. Next week we will be changing family plan to another provider. Dont just walk from this company, RUN!!!

• Review fromDavid T

  Date: 10/21/2022

  No customer service, no help -ready to drop them. Do not recommend at all

• Review fromJeannette J

  Date: 10/17/2022

  Boost mobile has poor customer service I have been hung up on 3 times. I have been transferred 8 times and I have talked to 8 different people. Horrible horrible horrible

• Review fromSha'Cola P

  Date: 10/17/2022

  I had placed an order a phone order with them on Sept 10th and paid for it to be expedited. It wasnt expedited because I ordered it 2mins after the cut off time. I had spoke to 3 different people about receiving my phone and everyone had a different answer on when the phone was suppose to arrive. I canceled the whole transaction and service before the phone could even be sent to me. I received a voicemail on Sept 15th saying that they received the phone and it would be **** days before I would receive the refund. 14days came still no refund, I spoke to 3 different people and once again everyone still had a different response. They created a new case number that would take 5-7days here it is 5-7 days still no refund. The 2 people I spoke with stated they dont have the phone it was never returned, they still waiting. They keep bypassing the part of me saying I have a voicemail stating that they received the phone on the 15th of Sept. One of the customer service reps told me to go to a store resolve the problem when I never ordered the phone from a store everything was done online. The supervisors are no help they dont try to resolve anything and they have no compassion for the stuff that they customers deal with when it comes to they company and how they handle the customers.

• Review fromDavid H

  Date: 10/14/2022

  DISH bought this company and then cheated and scammed all of the customers. I had prepaid for service through 6/2023 and my phone stopped receiving calls. I called for tech support and they said I now had to pay hundreds of extra dollars to reinstate the service for which I had already paid. When I tried to port my number to another carrier to escape this contract-breaching scam, they said they would have to call me at the number to verify my identity before releasing the number (remember I only called for tech support because my phone wouldnt receive calls). I spent hours on the phone with them trying not to give into their scam and still lost ability to keep my number and also prepaid for a year of service that I didnt receive. Someone should go to jail over this.

• Review fromFelicita L

  Date: 10/14/2022

  I rarely can use the bulk of my services. Boost mobile can't be trusted to work.

• Review fromCassandra W.

  Date: 10/13/2022

  Worst customer service skills ever. They hold people's phone hostage because people want to switch carriers. I have never been so disappointed in my life. Boycott them until they bring customer service back to *****************. I spoke to 7 different reps in 2 days and each one of them lied. They read from computer screen because they have absolutely no clue what they are doing. They are liars and I will never in life deal with Boost Mobile again. I hope everyone else do the same because without us there would be no them. Boost Mobile needs to be ashamed of how they conduct business. Very disgusted with them.