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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 259 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 867 Customer Reviews

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    Review Details

    • Raul N

      Date: 11/23/2024

      Company is very ***** will never recommend them to anyone they are horrible they dont even notify to pay bill or any changes poor customer service its horrible if three something more less like 100 negative start that company deserves it no good no good if you get boost mobile you will regret it

    • Jan R

      Date: 11/21/2024

      This company should be shut down by *** and CPUC! They have consistently lied, hold your phone number hostage, thus co.mitting blackmail, robbery, refuse to unlock phone if you try to move service and then cut you off so you have no service even though you have paid for it. It IS BEYOND REPREHENSIBLE! They should be sued in a class action suit and money returned to customers

    • Jennifer G

      Date: 11/19/2024

      Let's start with a negative 0 worst company ever do not contact customer service because you will get the runaround I've been told something different every single time I called about my issue boost Mobile is a fraud and a ripoff !!

    • Quartez M

      Date: 11/19/2024

      The service ***** they keep playing with you playing games that you spend your money its not like it used to be when I was with Sprint and they will not refund my $45. I just paid for my next my phone bill. My service is laggy I cannot receive text messages barely I cannot use my GPS. Most of my calls are not coming through and Im having a problem with them. Ive been having a problem with them for the last year since they switched over.

    • Michael T

      Date: 11/08/2024

      We stayed with Boost for 3 days; couldn't leave them fast enough.This is a remarkably bad operation, on several counts:1. Terrible service, just beyond belief. The phone shows 5G with 4 bars and we cannot hear each other. I don't know how they pull this off.2. **************** is even worse, if that possible. Incompetence rules. 3. Now, the worse: they keep charging me even after we closed the account and returned their phones.

    • Kim D

      Date: 10/31/2024

      This company is the worst company I have ever dealt with. I purchased a phone on September 8. And as of November 1. I still have not got a working service! I have at the least 60 plus hours on the phone with this company. Only to be told lie after lie. Promise after promise. And then to top it off. Then send me a bill for my none working phone. So I finally tell them I am done with this c*** And told them I no longer wanted to wait another 2 months to get my phone working. And they told me that they would send a return label. I get message. Go to send it out. Only to find out they never have not given a tracking number. Again I have to call and play their stupid games again. This company had no clue what they are doing. I can tell you. If you buy a ohms online. ******. It could be months before you have a working phone. Or service. And be prepared to spend hours on the phone trying to find a person that knows what they are doing..WORST COMPANY I HAVE EVER DEALT WITH ONLINE!

    • Andre R

      Date: 10/27/2024

      BOOST MOBILE IS ABSOLUTELY TERRIBLE I got approved iPhone 16 pro max on yesterday when its time to pay the 84$ on the bank card they coming up with something BS and they run my social Security number 7x times they took 14$ from my wife bank card on yesterday for simcard

    • Hazel M

      Date: 10/27/2024

      I moved from Metro by T-Mobile to boost now whenever she transferred my everything I've got two phones with the same number and nothing works right I don't get notifications for my emails very few for my text I called one of the stores and got to run around

    • Bryan M

      Date: 10/24/2024

      I have not had consistent service since August 2024. **************** stated it would be a month before everything would be fixed. Today is October 24, 2024. Can not get a sufficient answer as to why I am not getting service for most of the day.

    • Winston R

      Date: 10/23/2024

      boost mobile failed to pay me for my iPhone 15 i sent to them as a trade in agreement, it has been tow months since they reserved my device and i still haven't gotten payed and according to the website i should have gotten paied no later than tow weeks after they receive the device, well its been a tow month battle sending emails and makinmg phone calls back and forth and still haven't been able to resolve the matter.

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