Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

Review Details

• Review fromAlan Y

  Date: 06/17/2024

  Cannot use software I paid for but am locked in for two years due to the fine print.

• Review fromTaliesin G

  Date: 06/17/2024

  From a B2B (Business-to-Business) perspective, Adobe's license management process is significantly worse than other major software licensing companies such as ****** or ********** Most software licensing companies allow teams or enterprise level users to administrate the number of licenses on their account quite freely. But not Adobe. Adobe requires a whole song-and-dance to remove even a single license outside of their "renewal period," the short period of time just before the annual contract for the licenses renews. Which seems to be how they justify this practice. But many other software licensing companies also make customers sign on to an annual plan paid monthly, so there's nothing really special there.This process that Adobe uses adds significant friction to reducing the monthly costs of a business using their software(s).If you have to have to reduce the number of licenses for any reason, ********************** forces you to contact their representatives through an online chat. The representatives then slowly respond, try at least two or three times to make "special offers" or "discounts" to make you keep the same number of licenses. (Probably to keep the numbers high for the books to look good for Adobe's investors.) On the one hand, the per-unit price of these licenses is significantly cheaper than what Adobe charges for the licenses normally. But on the other hand, the price of the whole set of discounted licenses is still more than just cancelling the several ******************************* seems to be relying on customers forgetting to actually cancel the discounted licenses which they aren't using later, as when the discounts expire, they go back up to full price again.The whole process reeks of anti-consumerism, and really needs a deep-dive by the BBB.

• Review fromVictoria B

  Date: 06/17/2024

  My company purchased Adobe acrobat over 10 years ago. Most employees over the age of 60 tend to retire/move on etc., so our IT manager left the company. In leaving, he was angry at a situation or person that I was unaware of. In that, I WAS NOT GIVEN CRITICAL information related to business accounts I now had to manage. I contacted Adobe today to see what options we had to upgrade our acrobat version 10.1.16.13 that we originally paid less than $300-500 for (I believe). I SPENT OVER 2 HOURS SPEAKING WITH 3 DIFFERENT ADOBE REPS, but I got NO HELP as I don't know specific details used to create this BUSINESS account. The IT manager should be the account holder, so I have them his name, his phone number, his email, the company address, the company phone number, the direct desk number (that is now my direct number), I even gave the accountants name that was his manager, but I was told this information was ALL INCORRECT. I was told I need to speak with myself (IT department), then I was told to talk with the reseller. The IT manager deleted his emails, wiped his hard drive (a 3tb backup and 1tb main), and destroyed files related to these things, so tell me how do I do that? I have the Adobe account number, I have the IT manager's ssn, his personal address, his personal **** account number, I have access to software and services he's purchased online, but he removed anything to help me manage my company's business accounts, so please explain to me what options I have to manage software MY COMPANY PAID FOR. Adobe obviously cares more about the money than following any laws pertaining to it, so this will not be the last contact I have with them since NOBODY ACTUALLY HELPED ME DO ANYTHING OTHER THAN RISK MY LIFE FOR MY HEART RATE EXCEEDING 140BPM RIGHT NOW. I understand I'm young and a female, which means I'm treated differently right off the bat, but I just need one person that's mature enough to speak to me like an adult to find a resolution INSTEAD OF BLOWING ME OFF!

• Review fromVicky K

  Date: 06/13/2024

  Adobe Acrobat DC is a great software, but their marketing ethics are very poor. In viewing their plans, they advertise the monthly charge, and do not make it clear that you are billed monthly, for a year at a time. When you try to cancel, they charge you a fee. Not only that, I had Adobe customer service phone me, and the representative that called had such a heavy accent, that I could not understand them. During the phone call, they put me on hold, and when they came back the connection kept blanking out, until the line was silent, but they were still connected. I couldn't hear anything. I feet trapped in this subscription. There should be a class action lawsuit. Horrible customer service.

• Review fromPraj

  Date: 06/11/2024

  Adobe's student subscription practices are deceptive. Their website design seemingly pushes users towards subscriptions, and canceling mine promptly didn't prevent a four-month charge, leading to credit card debt. This lack of clarity is especially concerning for students who only need basic functionalities like the *** reader, which I never used. I request the BBB investigate these practices and ensure a refund for the four months I was charged for unused services. Horrible horrible business.

• Review fromFrank W

  Date: 06/04/2024

  My credit card was cancelled before they tried to charge it for a monthly service. So they emailed me, and my Adobe account was not accessible. All good and fair. Then, they repeatedly tried to charge the card and reported it to a collection agency IMMEDIATELY after. So theyre trying to charge me for a cloud service Im not getting and report it as an unpaid debt. They then aggressively try to charge the same cancelled card every day, tanking my credit score 75 points in two months, effectively holding me hostage so that Id pay their (yet again aggressive) fee in order to cancel. So, letting my card freeze was not the message they were going to receive, and they were willing to sabotage my credit to get their way, all of this over a service I was never provided so I never should have been charged for.

• Review fromKari Z

  Date: 05/22/2024

  DO NOT engage with this service! If you have to cancel a subscription, do so via the self service tool. Over the phone agents make it near impossible to cancel. I had a horrible experience this morning, being left on hold for 12+ minutes (I am certain this would have gone on much longer if I hadnt hung up). I then called back and spoke to a second agent who simply would not cancel the subscription. This feels scam-like.

• Review fromEd S

  Date: 05/21/2024

  The charged you 3-4 times the amount of a subscription to cancel a subscription!! Its outrages and its not stated anywhere when you sign up!

• Review fromJoyce R

  Date: 05/08/2024

  When I tried to cancel my subscription to Adobe, I was disconnected three times. I view that as very bad customer service that reflects very badly on the company. I probably would never subscribe again unless I was desperate. If there systems are that back that they keep disconnecting customers, accidentally, or worse, intentionally, then they are not a company I want to deal with.

• Review fromBarton M

  Date: 05/08/2024

  WORST customer service, borderline predatory. I pay monthly for a subscription to acrobat pro. My subscription allows for at least 2 (TWO) installations (this means I can install and use the software on my laptop AND my desktop, simultaneously).When trying to launch acrobat pro on my desktop mac, it asks for a serial number, which subscriptions DO NOT USE.I called this worthless company to resolve the issue, but the rep demanded he not only have FULL ACCESS to my hard drive, but to RECORD both my screen AND our conversations. Both of my machines contain confidential information from and to my Clients, as their attorney. I do not have the authority to allow ANY recording of information related to my clients. They do NOT need to record ANYTHING, in order to fix their own problems. The rep stated he would not help me fix the problem, UNLESS I allowed him to record.Section 5 of the ************************ Act (*** Act) (15 USC 45) prohibits ''unfair or deceptive acts or practices in or affecting commerce. '' The prohibition applies to all persons engaged in commerce, including banks.It is my opinion that Adobe is in violation of Section 5 of the *** Act (15 USC 45) and deserves to be held accountable, to the fullest extent of penalties available, specifically as they are violating Federal Law, as a REGULAR BUSINESS PRACTICE.