Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe

  10490 Little Patuxent Pkwy Ste 200 Columbia, MD 21044-4960

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  Adobe Systems Canada

  343 Preston Street Ottawa, ON K1S 1N4

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  Adobe Systems

  2750 Barrett Lakes Blvd NW Kennesaw, GA 30144-4915

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  Adobe Systems

  3585 Jones Ln Gainesville, GA 30507-8818

Review Details

• Review fromShaunda W

  Date: 05/21/2025

  Adobe does not allow customers to make monthly purchases. I have a product on one laptop, but not on my new laptop. They require consumers to make a yearly subscription, and the fee is expensive. I am disappointed. I will not recommend their service to anyone. I am getting charged for two very similar products. The sales agent was only worried about selling. She would not even tell me the license numbers of the products I bought before they went to this APP monthly purchase scam.

• Review fromElleanna B

  Date: 05/19/2025

  They have an outsource company that charges your card multiple times until they are able to take money. once they get the money and you try to chat with one of the agents they act as if they don't know about "************************* ENUS" watch out they also charge to cancel any membership. I don't know why no-one has been saying anything but it shady practices

• Review fromKyrika E

  Date: 05/16/2025

  Thieves!!!!!!!!!! I told them back in September to cancel the account and stop billing me. Hurricance ****** hit and we lost our home and everything to the flooding. Moved away. Fast forward to march, Adobe is still taking money?! Chatted with them they couldnt find my account. Called them, they couldnt find my account. I screenshotted every transaction to them still nothing. They told me to contact my bank. I was charged again in April and I called my bank. Someone how Adobe got my new card number and charged me again. Now Im out $120 that my bank cant help with because of their 90 day policy. Adobe just tried to bill me on May 11th. Called again still cant find an account. My bank isnt even helping. Stay away from Adobe.

• Review fromBrianna J

  Date: 05/12/2025

  They give you such a hard time when you try to cancel, then give you a "free" plan (without telling you you have to pay back $100+ if you don't sign up for the whole year). If you don't use the product, just CANCEL!!!

• Review fromDonald P

  Date: 05/12/2025

  I tried to register for the adobe acrobat pro trial which required a verifaction code sent to my email. After chating and typeing to multiple robots 45 mins an agent said he made changes to my initial application magically the verification showed up in my email. After reviewing my application to acrobat pro some how a robot signed me up to ai acrobat. I tried to get another verification in my email. after trying to cancel due to the inept computer system for enrolling I spent almost 2 hours chating and typeing over 9 pages of chats with robots and some times human the first day to cancel I didnt receive a email verification to show a receipt for cancel of services, anyway it took from wednesday May 7th to sundayMay 12th to get a phone verification from a real number when firstly a robot gave me a fake phone numbethat begain with 102 do not do business with adobe there is absolutly NO cust service

• Review fromMANDI G

  Date: 05/07/2025

  We cancelled our Adobe plan in 2020. They never stopped charging our credit card, which we discovered in April 2025. They refunded only 3-months on April 14th, and informed that they cancelled the account. They turned around and took another payment on April 22nd!! We had to reach out again to cancel account---which they FINALLY did. I also requested they remove our cc info from account, which they said they did. As i dont trust them at all, I had **************** arrange a block of any further charges from Adobe. We cancelled this account THREE TIMES!! They took our money for FIVE YEARS!! Never again.

• Review fromKallie C

  Date: 05/05/2025

  Can't cancel without being charged a cancellation fee of $100+ for my month to month membership. Buyer beware!

• Review fromMandy C

  Date: 05/05/2025

  I signed up for a free trial. I cancelled the trial and continued to be charged. They told me that the charge was for another account that I had signed up for and then tried to charge me $140 for an early cancellation fee- then they tried to charge me for 2 additional months as that would be cheaper than the cancellation fee. I insisted and they seem to have cancelled now without further charges. I am expecting a refund for the 2 months of charges- after I cancelled the subscription, but we will see. Very bad business from such a big, well known company. I wish there was a way for them to be more accountable for these clearly on going questionable practices. There are pages and pages of similar complaints here!

• Review fromMorgan C

  Date: 03/30/2025

  reoccurring charge but i have no active plans? I have no access to any products? Just stealing my money and providing nothing in return.

• Review fromMatt V

  Date: 03/03/2025

  In early 2024, I switched my Adobe subscription to a more affordable plan. The plans and payment section of their site advertises a monthly rate of $15.99, with no indication of additional taxes. However, I was subsequently charged $16.99 per month, reflecting an undisclosed tax of $1. I have retained documentation supporting this discrepancy.Upon contacting Adobe's customer support to address this issue, I requested a refund for the unexpected charges. Instead of issuing the refund, a senior supervisor unilaterally applied a 30-day free trial to my account without my consent. They clarified that this was not a free trial and would remain unless I canceled my plan. However, the email I received stated, "We credited your account with 30 free day(s) of service," which closely resembles a free trial. I did not request or agree to this credit, and it felt like a forced resolution, an imposed remedy that left me with an active subscription I never consented to, rather than providing a proper refund for the potential overcharges. In my opinion, this lack of transparency in pricing and the unilateral nature of the resolution seem deceptive and misleading.Additionally, the senior supervisor mentioned that a refund couldn't be processed due to system limitations without canceling the plan. Typically, businesses should attempt to provide a proper refund outside of system constraints if it's a system error, but Adobe chose not to. This, in my opinion, constitutes a deceptive business practice.Furthermore, I have documentation from a senior supervisor indicating that multiple updates have been applied to the site. This raises concerns about the accuracy of the information when their agents kept telling me that this info is present on the area of the site, I took a screenshot of. I have screen recorded footage of myself navigating the plans and payment section of the site, which shows no clear indication of the additional tax fee. This lack of transparency is concerning.