Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

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  Adobe

  10490 Little Patuxent Pkwy Ste 200 Columbia, MD 21044-4960

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  Adobe Systems Canada

  343 Preston Street Ottawa, ON K1S 1N4

Review Details

• Review fromMarilyn D

  Date: 08/14/2022

  "Adobe is changing the world through digital experiences. We help our customers create, deliver and optimize content and applications." Impressive, and encouraging stating that you will be there to help your customers navigate all phases of your applications.,,,,,,hmmm well many of us challenge your words. Looks good on paper, internet and press but lacks follow through and sincerity to you true base, your customer! I am exhausted, frustrated, and unsatisfied. After days, and I mean days, of contacting your "customer care" I have received little support or answers to my issues with creative cloud and most importantly photoshop. It seems that listening is not part of your training protocol as you never heard or repeated what my issues were. Promises were made to call back by every level of your support team. And not a word. I call and receive just empty promises. I have noted that I am not alone there is a mountain of negative statement regarding the quality of your customer support. You seem to ride the wave of exclusivity in this market niche. I am not alone in this frustration and have lost time and money with delayed projects. So, Adobe will you even answer this email and take positive action? I wait for you to prove me wrong.

• Review fromLawrence A

  Date: 08/11/2022

  Worst billing practices ever! Started a trial that's it. Never used the product ever. Trial ended then they attempted to bill me over 20 times and still attempt to daily! This is unsavory business practices that should be shut down. I tried to permanently delete my account and they keep trying to force me to pay for something I never used. And I would never consider this company ever! STAT AWAY NO BBB ACREDITED AND SHADY AT BEST!

  Adobe Systems, Inc.

  Date: 08/16/2022

  Apologies for the poor experience. We found that the customer subscribed to a 7 days trial for Creative Cloud All Apps 100GB Edu plan on 26 Jul 2022. Post 7 days trial, if it's not cancelled the plan is converted into an annual plan and then also there is a grace of 14 days where customer can cancel and get their money back. We understand that the customer never cancelled within Trial period due to which the system was trying to attempt for the payment. Hence, we have terminated their plan.
  
  Adobe Case: ADB-XXXXXXXX-H6V1
  LASHARMA

• Review fromSean M

  Date: 08/08/2022

  In 2012 I purchased adobe audition outright from adobe. This was obviously before they started their monthly subscription service. Last year, after a few years of not using adobe audition, I got inspired to do some recording. Upon opening AA I was met with a message that my software was not a licensed adobe product and that I should contact customer service. To say that customer service was the rudest, most unhelpful customer service I've ever encountered would be the understatement of the century. I was accused of pirating, and repeatedly told that if I could produce the serial number they'd gladly resolve the issue. The problem with that is that it was an online purchase (directly from adobe) and I didn't bother to save the key because I never would have thought I'd have to prove anything. This issue was unique and completely unexpected. After a two week back and forth battle with adobe CS I was able to retrieve they key. I called them, gave them my serial number, and the young Indian man on the other end explained to me which files to locate in the software to delete which would prevent any future issues. Problem solved. Fast forward to last week. I bought a new laptop and wanted to transfer AA to it. I was prompted to enter the serial # four times total. It immediately appeared on my CC as the licensed product I paid for.... Until I opened it and entered the serial the last time. I was immediately hit with a new message saying that this version is no longer valid and to contact customer service. I called CS again, and was immediately accused of pirating and on top of that I was threatened with the adobe legal team?! Now they want a proof of purchase which is impossible because my bank records don't even go back that far, I've tried, and I'm sure they're aware of that. They are programmed to up sell you to the monthly service, which will never happen. They are trying to steal from me, and are calling me a liar on top of it.

• Review fromAndres A

  Date: 08/05/2022

  They price one business account at $84 USD a month approx. That includes ALL apps. All of creative cloud (includes MANY MANY apps). But if you try to buy 1 app, just one, they charge you $35 in the case of Adobe Illustrator... It should be $5-$10 a month at the most. Their prices force you to buy something you dont want. for that reason in my opinion I feel like this is a borderline corporate criminal activity.

  Adobe Systems, Inc.

  Date: 08/09/2022

  Apologies for the poor experience. We will directly reach out to the customer to assist to explain and discuss the charges on his email. Currently customer have an annual plan, paid monthly of Creative Cloud All apps where customer is paying $52.99+tax per month however the price customer has mentioned is for a month to month plan.
  
  Adobe Case: ADB-XXXXXXXX-Z0N8
  LASHARMA

• Review fromRobert Y

  Date: 08/02/2022

  Been using this subscription service for years. I've probably paid more than what this software is worth. At some point, we need to own what we paid for. Adobe tries to update the software every year but they are minuscule or insufficient. You cannot notice the differences between 2021 and 2022 software. Subscription services are a scam and the government needs to crack down on this. We should be able to make payments on ownership not keep paying rent. It is predatory.

• Review fromIan M

  Date: 07/20/2022

  Usually when I create a Word document on my laptop I can easily edit and save it. This time I was only able to create it as an Adobe document - why, I don't know, but I am not very techno-savvy. The only way I could edit it was if I took out a free trial subscription to Acrobat Pro DC, and did so. Eventually I figured out how to save my documents in the usual place and format and complete my editing. The Adobe website says that you can cancel a trial, but I was unable to do so after repeated attempts following their instructions on how to do so. Now I have to wait until they bill me and then try to get my money back. I don't think their "free trial" is a fair and transparent business practice.

  Adobe Systems, Inc.

  Date: 07/20/2022

  Apologies for the poor experience. We will directly reach out to the customer to assist via email.
  
  Adobe Case: ADB-XXXXXXXX-P2D0
  LASHARMA