Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

Review Details

• Review fromTahmeed K

  Date: 02/15/2023

  I tried countless times to cancel my subscription during the free trial period and could not. The https://auth.services.adobe.com/en_US/deeplink.html#/ verification page always failed. I tried several different browsers, PCs, and different days, and it was always the same. They were making it seem as if they were making the process impossible on purpose. Every time, I would start a chat to try and cancel the subscription, and they would bounce me from person to person until the chat eventually disconnected on its own in some way or another, or they would wait you out until you had to leave. When I made an email complaint after the fact about my frustrations, they extended me three months of free service; I never asked for that, and as I already detailed, I tried to cancel during the original free trial. Today when trying to cancel before the "three free months ended, they told me that I would be billed some ridiculous charge because I went past my free trial, and as per the terms and conditions, that meant that I agreed that if I canceled early that I would pay the fee. These are such unbelievably predatory and underhanded methods by Adobe. I told them that I still wanted to cancel and that I would dispute the charge with my credit card company if they tried to bill me a cancellation fee. They kept bouncing me around again until the chat magically disconnected with the third tier of person I was bounced to. I'm going to share this with as many places as I can; it's truly outrageous. I wish there weren't a character limit so I could share my chats' transcripts. I now have three saved chat sessions of these deceptive practices saved in a Word file.

  Adobe Systems, Inc.

  Date: 03/22/2023

  Apologies for the poor experience. We understand that the support experience was less than adequate, and the agents should have handled the situation differently. We would like to assure you that feedback will be shared with the agents who handled your request.We have cancelled the subscription along with a refund of all the charges incurred. There won't be any other charges billed against the subscription. The credit will be processed on the same payment method in 5 to 7 days.Adobe Case#ADB-28607481-L4W9 HTYAGI

• Review fromKimberly

  Date: 02/08/2023

  If I could put a zero star rating I would. They are thieves. I have a screen shot of my cancellation. They kept billing me. I called and customer service said for me to just call my bank and have them stop payment. Huh?
  Why is it so hard to cancel. I complained to my friend who also had such a bad experience that she had to cancel her card to get the insanity to stop! How is this legal???

• Review fromM Cruz

  Date: 02/06/2023

  The worst company to try and Adobe shouldn’t be allowed to charge you the double of the price to cancel nor be charged and continue to be charged after the 7 day FREE trail.
  I tried to speak with them but it was a waste of time. Do NOT give them your information or this can happen to you as well.

  Adobe Systems, Inc.

  Date: 03/22/2023

  Apologies for the poor experience. Our records indicate the support staff has canceled the subscription along with the refund of the only charge billed. Adobe Case # ADB-********-H9Q3 HTYAGI

• Review fromJulia A

  Date: 01/10/2023

  Out of several eLearning solutions to choose from, we selected Adobe Captivate based on their advertised features and the fact that they are supposed to be the "top" eLearning creation tool in the industry. They do NOT live up to their reputation. The tool has an extremely steep learning curve (this from a person known to her peers as the "technology guru"). Their conversion tool from PowerPoint is a joke. You have to build the entire training in PPT first, then it imports a video of the slide that cannot be changed except in PPT. If I have to build the training in PPT, why do I need Captivate? If I copy and paste one item at a time from PPT to Captivate, the assets come in HUGE and I have to resize them. Their review tool requires a download and isn't that functional. Half the time audio doesn't play and it's glitchy. It takes hours to create a custom template and theme. There's no way to break the training into "modules" or "scenes", so it's all in one long chain. I have to manually break the slides up into "scenes" in the Table of Contents. There's no way to make the notes pages visible to clients in the player. There are some assets such as interactions and states, which if I add audio to them, there is no way to caption that audio (resulting in training in violation of Federal laws). They have very few (and mostly useless) animation options. And their only real support option is the Adobe Community - in other words they are not paying anyone to support their products. I've used three months of a one year "VIP" license for our team, and we've decided not to use it anymore. I've reached out to customer service to find out if we can cancel and get any portion of our money back, with NO RESPONSE to two emails and three phone calls. STEER CLEAR! If Adobe was once an industry leader, they are no longer so.

  Adobe Systems, Inc.

  Date: 01/25/2023

  Apologies for the poor experience. We understand that the support experience was less than adequate.
  
  Our records indicate that the membership stands canceled and a complete refund of USD 1304.71 was processed on 11th January 2023 to the same billing method updated on the account.
  
  Case# ADB-XXXXXXXX-B2V8
  (NIKHSHAR)

• Review fromLauren C

  Date: 12/19/2022

  The most corrupt business model ever. I signed up for a free trial, then canceled almost immediately as I found I couldn't use the product for my intended purposes. Turns out, the canceling process is deceiving -- even if you sign up for a suite of products, you have to cancel each individually, rather than canceling the entire thing at once (even though you subscribe to everything at once...) I discovered I had only canceled one of the products and I was being charged a monthly fee for the other. I went to cancel and they wanted to charge me over $90 for an "early cancelation fee". I contacted support and they continued to say that I signed up for a year contract so I have to pay the fee. Eventually, after a lengthy conversation with a bot and then an agent, I got in contact with a supervisor and they are canceling without the fee "as a good will gesture" (lol). Businesses that purposefully trick people into recurring payments should all be called out. I will absolutely never use their products again.

  Adobe Systems, Inc.

  Date: 01/03/2023

  Apologies for the poor experience. We found that the customer subscribed to a 7-day trial for Illustrator on 12 Oct 2022. Post 7 days trial, there is a grace of 14 days where customer can cancel and get their money back. We understand that the customer contacted support & the agent shared the information as per the terms and conditions: https://www.adobe.com/legal/subscription-terms.html#01 and cancelled the subscription without any fee and with 1 month's refund. However, as a goodwill gesture we have initiated the refund of remaining 2 months also. The credit of $45.44 will be processed within 5-7 business days to the same payment method.
  
  Adobe Case: ADB-XXXXXXXX-K3F4
  LASHARMA

• Review fromTrista M

  Date: 12/09/2022

  I have tried to cancel for 6 days. It will not let me. I can't remove my card thankfully it can't charge the card but for six days it has tried to charge my card 3 times a day. I then finally tried to chat to cancel and TWO times by **** and ******, they tried to make me accept an offer to keep paying for the service and when I said NO they left the chat and wouldn't help me. I then had to call in and he tried to get to my accept the offer TWICE and I still said no, and he put me on hold to "process the cancellation" and I have been on hold ever since for far to long before it finally got cancelled. It should have NEVER took this long and I should not have had to try repeatedly to get it cancelled and for people to blatantly ignore me. The man on the phone was the only one helpful but that does NOT make up for the rest of my experience. Last time they tried to get me to pay monthly I had to pay for SO long or they were going to charge me for months I wasn't even going to use so there is NO way I would pay monthly. I haven't even really used the service in more than half a year so WHY would I want it.

  Adobe Systems, Inc.

  Date: 12/13/2022

  Apologies for the poor experience. I can see the customer contacted and spoke with 2 agents on chat however the chat ended from customer's end due to which customer contacted the 3rd person on phone and he cancelled the customer's plan. Customer can always cancel their plan online by signing into their adobe account. In future if you want to use the subscription for a limited time then you also have an option to choose month to month plan and cancel it whenever you have no use of it.
  
  Adobe Case: ADB-XXXXXXXX-Z7M2
  LASHARMA

  Trista M

  Date: 12/14/2022

  You're hilarious. As the chat did not end on MY end at all. It ended while I was waiting because it said "While this conversation has ended, feel free to come back anytime you need help" when I was still sitting in the chat. I never clicked anything that said end chat, or closed out of the chat, so BOTH of your agents ended the chat, but thank you. I was sitting there waiting for responses I never got. I still have the pictures from the first conversation as well to prove it, so thank you for proving to me another liar protects their employees who refuse to listen.

• Review fromSage H

  Date: 12/07/2022

  The worst customer service I have ever experienced in my life and I work in customer service. I had issues that they weren't able to fix which was frustrating, but, what was worse was the quality of service and agents. I waited in total over 3 hours and never got any resolution. I dealt with a total of 6 agents and 4 different disconnected the chat in the middle of my talking with them. I waited over 30 mins for one yes/no answer. They also tried to upsell me during this time and said I wasn't able to talk to anyone or a manger unless I bought a subscription, even though I had talked to agents previously. I completely understand if they can't help me with something, but the customer service was not acceptable in the slightest.

  Adobe Systems, Inc.

  Date: 12/20/2022

  Apologies for the poor experience. We understand that your support experience was less than adequate. We will assess the customer journey and derive measures to prevent issues of this nature in subsequent times. A formal escalation case has been created to address your concerns with adobe support.
  
  Adobe Case# ADB-XXXXXXXX-Z0P0
  HTYAGI

• Review fromMegan M

  Date: 11/29/2022

  Whatever you do, do not sign up for any sort of trial or subscription with this company. I missed the free trial cancellation day by a few days and when I tried to cancel, they took a very aggressive stance of trying to sell me a different plan instead. There is an "early termination fee" that they apparently charge even though sign up said "easy cancellation." Here is an actual excerpt of my chat: "customer since the subscription is bound by an annual commitment, any cancellation at this point of time would attract an early termination fee which on your account stands at *** ******. I would suggest to proceed with the *** **** offer which would make the subscription cheaper and 90 credit days help you complete the term . How would you like to proceed?" This was after saying no to three other plans. In what world do they think this is okay? There are plenty of other options on the market right now. Buyer beware, someone should investigate.

• Review fromGina K

  Date: 11/29/2022

  called in ( took 3 people and 2 days to get help) to resolve the issue of never signing up for $29.99 monthly charge for Stock. *** never had a need for this service and would have never approved a charge, especially not in June, when I became unemployed. I am very disappointed in Adobe for its sleazy business practices and how all customer service is now overseas and its difficult to communicate. I am searching for a new alternative to Lightroom and Photoshop, and after 15 years with you guys, will look forward to cancelling all services. As a loyal customer, the handling of all ********************** with you guys has been very sketchy over the past few years. I spent 2 hours this morning trying to resolve the issue of the fraudulent charge on my account, and it seems by looking here, that nothing was resolved. Adobe has become a nightmare. Sincerely, Professional Photographers in the business for 20 years.

  Adobe Systems, Inc.

  Date: 12/16/2022

  Apologies for the poor experience. We understand that the support experience was less than adequate.
  
  Our records indicate that 5 refunds of USD 29.99 each were credit 29th November 2022 and the membership in the system now stands as cancelled with not further charges to appear for the Stock membership.
  
  Case# ADB-XXXXXXXX-X4Q4
  (NIKHSHAR)

• Review fromJeffrey D

  Date: 11/20/2022

  I was one of the first people to use Adobe Illustrator at my University way back in the early 1990's. I did not use it for my work after ****, and this year, 2022, I decided to use it once again for a project. When I signed up for a free trial it was with the understanding that I would be able to cancel it during the free trial period and if not I would pay a monthly charge of $20.99. I paid one month after the free trial and then decided I no longer required the Illustrator program, so I went to cancel it. Well, low and behold, when I went to cancel my Illustrator account, I was hit with a $100+ termination fee. This detail was not disclosed to me at the onset of my "free trial", or when my free trial became a monthly paid subscription. Due to this unscrupulous business practice I will no longer use Adobe or refer anyone to them. The company I remember loving because of their unique Illustrator program is not the same company that it once was. Poor form Adobe, very poor form.

  Adobe Systems, Inc.

  Date: 12/01/2022

  Hi Team,
  
  Apologies for the poor experience. We understand that the support experience was less than adequate. We have canceled the membership with immediate effect along with the refund of cancellation charges which will be processed within next 5-7 business days.
  
  Refund# USD 110.00 incl. taxes.
  
  Case# ADB-XXXXXXXX-N7J2
  (NIKHSHAR)