Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

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  Adobe Systems Inc

  601 Townsend St San Francisco, CA 94103-4907

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

Review Details

• Review fromJoseph D

  Date: 04/07/2023

  If I could give a zero, I would. For context, I've been using Adobe products for about 15 years.When trying to troubleshoot a bug and suggest fixes, I was seemingly ignored and told I was being disingenuous in their forums. Adobe banned me from their forums. Both of my creative cloud accounts.When I tried to ask to speak with someone from the ************************ I was denied. They scheduled calls with me 10 TIMES. 10 TIMES. Let me repeat that, 10 TIMES. I was stood up. I didn't receive calls. When I followed up, customer service told me it was "impossible" to reach that department. Why did they make me believe I could in the first place? Come to find out their customer service department isn't even attached to the different departments at Adobe. So no matter how many complaints you put in, the chances of real accountability happening are slim to none.Recently I was speaking to two different employees and they REFUSED to let me file a complaint. I asked multiple times and they denied me any reply or information on someone who can help. They kept me from speaking from anyone who could possibly give accountability. I felt so uncomfortable about our interaction and it truly weirded me out. Like did Adobe know these employees aren't letting me inform their employers of these weird customer service situations I've found myself in with these employees. I just didnt think something like this would happen to **** ended up cancelling my Creative Cloud subscription and getting a full refund for the entire year of 2022 and part of 2023. Never going back after the mental turmoil they put me through.

• Review fromDanny O

  Date: 04/03/2023

  I receive a monthly charge on my credit card that I would like to cancel. I was put on customer service hold for one hour trying to cancel my account. The *** repeatedly misspelled my email on file and refused to look up my card number perhaps to delay and frustrate this cancellation. I would like to speak to someone at this company that can assist me in my cancellation request.

• Review fromFern G

  Date: 03/30/2023

  My conversation with the Adobe Acrobat Virtual Assistant made no sense. It kept repeating the same thing. I told it that I had cancelled my subscription two months ago, but I had been sent a note claiming that my subscription had been cancelled because I missed a payment. (Bot)I understand you must have cancelled but it was not cancelled it happen due to a technical glitch but now it is cancelled.Do other customers experience these glitches when they try to cancel?Sent 3:01 AM Yes, they do and for that, we handle the cancellation so that it gets terminated.Then hopefully the "failure to make payment" does not go down on their accounts?It is just a reminder and no charges are made under the account.It is an incorrect reminder. And I am sure that one or more of us has/have informed the Better Business Bureau and/or Consumer Reports._____ (bot) has left the conversation.

• Review fromMichael L

  Date: 03/21/2023

  Tried a free trial which I thought was for one month, they billed me $19.95 7 days later and when I tried to cancel they charged me $109. !!! Talk about deceptive business practices!!!!What kind of company does that to consumers???

• Review fromandrew s

  Date: 03/20/2023

  I was directed to Adobe to subscribe to the starter plan for adobe XD. This was for a UX course and required to complete the work. upon accessing adobe I was provided with every solution aside from the Adobe XD starter plan. I attempted to look through all the sources and found no answer. When I contacted the customer support I was informed that the only way to acquire adobe XD starter plan for free was to put card information in for the 7 day free trial, and when I cancel the plan then i will begin the free starter plan. I was put off by this, but because I needed it for my course I proceeded to purchase the app. Once purchased I was unable to download the one app i needed. I have looked through a variety of sources and it looks like I don't have to even have a paid subscription because XD starter plan is free on the web. But i am unable to access any of it because I have to purchase a higher tier in order to use the app. I feel that the Process is extremely predatory and should be looked into before a law suite comes into play.

• Review fromAreca H

  Date: 03/17/2023

  If I could give this zero stars I would. I have tried to cancel this subscription on multiple occasions only to be met with road blocks. I was charged again this month and while I was able to navigate the site slightly faster than before, once I selected the cancel button, now if I submit I have to pay $89 for early cancellation. These companies continue to us bate and switch tactics that prey on its customers. The lack of response from the business lets us know that they only care about money and not the customers who no longer wish to use their product. Shame on you. I couldnt add a document, this is a screenshot of todays attempt to cancel again. Hopefully this helps others. 12:45 &12m 100 Cancel Plan St Goldens, were sorry youre thinking of leaving Which of these describes your experience? Not the right product for me [ Too hard to learn Change Plan Technical issue Only need occasionally Too Expensive ~ Other (please specify).Comments (optional)This is the 3rd time I have attempted to cancel this subscription. I continue to be charged monthly. I am on my way to the BBB Vour current nlan details AA & account.adobe.com Details Canceling your plan today means:You'll be charged an early cancellation fee:US$89.97 As part of the original subscribed agreement, this fee will apply if you cancel now and end your annual commitment early. Learn more.AA & account.adobe.com -so basically you can never cancel without giving them more money. This should be against the law.

• Review fromJustin P

  Date: 03/03/2023

  Adobe makes it almost impossible to cancel your subscription if you are a business account. There are many places to add licenses, but you can't cancel them. I had to chat with customer service and it took over 30 minutes of debating it with them (I had to ask them to cancel more than 10 times). Then when they finally said they would cancel, they said their system wasn't working and they can't cancel it right now. They said it should be cancelled in ***** hours, but now I have to go in and make sure it is cancelled. The whole thing felt unethical.

• Review fromLynne D

  Date: 03/01/2023

  I signed up for what I thought was a free trial for a suite of products. I found they were not what I needed or could use. I kept trying for a paid month. However, when I try to cancel, they say there is a nearly $200 cancellation fee. The product costs $60 month and I cannot use it. They should not be able to continue charging $60 month for a product I cannot use and do not need. They should not be able to charge a fee for canceling.

• Review fromCari L

  Date: 02/27/2023

  Our issues have been very similar to the others below. We tried to cancel our subscription after so many phone calls and crazy ridiculous time spent. We thought we finally had it canceled, but the charges kept showing up on our credit card bill. When we called AGAIN, they said they couldn't find the account and didn't know why the charges were still occurring. I'm a former insurance regulator, and there is no way our department would let an insurance company bill people endlessly even after they had requested to end the policy. We would have fined the heck out of Adobe, put them on a remediation plan, and a stiff cease and desist for predatory behavior. I'm going to log a formal complaint with the ************************ and I suggest you do the same ftc.gov

• Review fromBill M

  Date: 02/18/2023

  I participated in a one-month free trial of Adobe Pro. Near the end of the free trial, I went to my account to cancel the account so I wouldn't be charged. There was no method for canceling it. I searched high and low on the website and couldn't find a way to cancel the account. I ran out of time that day to look and had to stop. When I got back to it, the deadline had passed and I'd been charged for it.I tried to contest the charge, but to no avail. For the next six months I tried to cancel the account. Finally, today, after spending more than $120 on a product I didn't need or want, I successfully canceled Adobe Pro and went back to free use. In the follow up customer service survey, I commended the rep who helped me today, but I said that overall customer service is horrible, and that hiding cancelation information from customers is unethical.