Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Adobe Systems, Inc. has 12 locations, listed below.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

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  Adobe Systems Inc

  601 Townsend St San Francisco, CA 94103-4907

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

Review Details

• Review fromAngela L

  Date: 05/20/2023

  I am one of countless people ripped off by this company and forced into a paid subscription I never agreed to. I did not realize I had not cancelled. I tried to today and it said it would actually charge me $60!! How is this legal? How does a company get away with ripping off SO many people and charging SO much? They make money betting people will forget and be forced to pay the early cancel fee! I refuse! They need to start a class action lawsuit! I want every dime back and then some!!

• Review fromNancy G

  Date: 05/20/2023

  ******************************* has been at, or close to, the helm of this company for almost 20 years. Having had an experience that mirrors nearly every reviewer here, as well as those on Trustpilot and Consumer Affairs, I can't begin to understand why ****************** has taken no action toward resolving Adobe's glaring customer focus issues. Ignoring, unaware? Can't decide which would be worse. Stockholders DO care about every aspect of a company's reputation and although I've never been a fan of class action suits, this most definitely calls for one.

• Review fromLajuan D

  Date: 05/17/2023

  Adobe offered a free trial for 7 days. After the trial period was over I attempted to cancel the service. The only way to contact them is through chat. It took me almost two weeks to work through their system. Finally I got an agent who agreed to cancel but before they did they offered me other offers. It is very frustrating not to be able to call or make it easy to cancel. Im sure others have just given up. Please look into their customer service support. Horrible!!!

• Review fromMack D

  Date: 05/13/2023

  Extremely predatory company. I paid a monthly subscription for just Photoshop and was not aware upon signing up that I literally cannot cancel without paying a massive early termination fee and they offer a "plan change" or "60 days on **" as if that makes up for the fact you still cannot cancel without paying, *even if* you are canceling within their 14-day window.On top of this, Adobe DOES NOT ALLOW removal of payment methods. Even if you are no longer a customer like me, they keep ALL payment methods you have ever used on file forever. I assume this is "just in case" a customer does not want to pay, they can try to charge every available method until they get their money.This is incredibly unsafe, there is no such thing as hack-proof websites and Adobe having every debit card I've ever used with my information on file shows their massive lack of concern for customer security. Delete my PPI.Customer support is absolutely no help, if you are so fortunate to get ahold of them.I will never use an Adobe product again, I am so disappointed with their business model.

• Review fromKay N

  Date: 05/12/2023

  Seven days into a new semester and I got stuck in a loop of "verify your identity via email" yet the email never showed in my account. I went to manage my plan to cancel the subscription during the free trial, and was told to verify my account via email to manage my plans. However, because the emails would not show up, I couldn't do that either. I was now charged, a month and one week later, for the service. I attempted to get a refund within the hour and was told no. I was told that my plan had passed the 14 day limit, and Adobe policy is to not give a refund. Instead, they told me I was a "valued customer" and that they would waive my cancellation fees of $149.99 and $107 for my $20/month subscriptions.Complete bogus customer service and company for the policy. Even during chatting with support they continued to demand I check all my email folders/junk and attempted to send more and more emails, though I stated in the beginning that I could not receive them. They refused to verify my identity via phone/text. In the end I had to cancel my card and dispute the transaction through the bank.

• Review fromrandy.kirbo K

  Date: 05/05/2023

  As noted in many of the complaints listed, I initially was looking for a program for photo editing. But after opening the package, it was quite complicated and I decided to cancel the free 7 day trial on 4-4-23 and received a confirmation of the cancellation. Well after my next credit card statement, I noticed the charge of $22.46 on 4-13-23. After numerous attempts to remove this fee unsuccessfully, They stated that I had two accounts and only one was cancelled, yet there was no mention of multiple accounts being set up. So they try to offer me an additional 90 days of free subscription at no charge and I can cancel that as well within the 90 days. So I tried to cancel and received notice that I would be charged an additional $111 for early cancellation fee. This is a "complete fraud racket"!

• Review fromJuan P

  Date: 05/05/2023

  I signed up for a free trial and was charged $100 anyways to cancel even though I cancelled prior to the trail ending. Also, nowhere did it clearly say that I was going to be charged $100 for cancelling otherwise I would of reconsidered my sign-up. I'm very upset and customer support is absolutely no help. I won't ever use Adobe again.

• Review fromAmy T

  Date: 05/03/2023

  Wow a brief review of the last five reviews shows that I am not alone. I've had an adobe subscription that I've tried to cancel for so long, and I cannot get in touch with customer service. This company is disgusting and I hope there is a class action against them.

• Review fromTara E

  Date: 04/21/2023

  BBB needs to do a white glove on Adobe ASAP. I believe they are fraudulently charging for subscriptions - despite free trials being canceled within the window of time. I for one explicitly remember canceling my Adobe Stock trial before the trial ended, and seeing a confirmation of its cancellation. However, Adobe charged me for the yearly subscription - as if I hadn't canceled the free trial. It took 3 months for me to catch the charges.If I thought I had forgotten to cancel, I would not leave a review here. I truly believe, BBB, that what happened to me is happening to others. Either Adobe has interface issues or they are knowingly doing something illegal and criminal. You should find out how many people have been claiming this in contacting customer service, and furthermore, if there has been a sudden spike in this.

• Review fromAlex W

  Date: 04/17/2023

  I logged on to my account to make a simple cancellation. The chat agent I was speaking to - Aruna was extremely rude and did not want to help me cancel my subscription. She kept on giving me 'offers' that were still almost as expensive and the first couple times I politely said that I just wanted to cancel. After that I'm getting annoyed but I still stayed on the line, hoping she would get the message and maybe help me out. After about 25 mins on the chat, I gave up. I would not recommend anyone use this business if you foresee that you may need to chat with their customer service agents in the future. To them, 'helping' is just giving you random other things that you don't need and not helping with the actual problem.