Reviews

This profile includes reviews for Adobe Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Adobe Systems, Inc.

  345 Park Ave San Jose, CA 95110-2704

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  Livefyre, Inc.

  360 3rd St Suite 700 San Francisco, CA 94107

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  Omniture, An Adobe Company

  550 Timpanogos Cir Orem, UT 84097-6212

• 

  Adobe Systems, Inc.

  10 Barretts Road Hudson, MA 01749-2883

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  Adobe Systems Inc

  7930 Jones Branch Dr Fl 5 Mclean, VA 22102-3396

Review Details

• Review fromRyan I

  Date: 07/16/2023

  Adobe charges me $600 every year for a subscription I cancelled years ago. It was a monthly subscription of $20 a month until they began charging a $600 lump sum payment every July like clockwork. I've spent hours with customer service, been told it's cancelled, done chargebacks with my bank, the whole nine yards... and still they charge me. Needless to say, I'm never buying an Abode product again. This isn't just a scam, it's thievery.

• Review fromrobert b

  Date: 07/11/2023

  When I logged into my "account" there was no listed subscription. Yet adobe kept charging my card for months on end. When I tried to cancel it, they continued to harass me with more offers. It took 4 representatives, then 1 supervisor to get the subscription canceled. I don't know how I became subscribed in the first place.

• Review fromDG G

  Date: 06/29/2023

  Adobe does not cancel your plan when the card on file declines for payment as as they advertise. Once payment was declined a message in the account stated account will be cancelled if payment is not updated. This is not true and Adobe continues to run card for payment. Once payment declines there is no way to cancel the account. The customer is only left with the message that the account will be declined if payment is not updated. I did not update the payment but Adobe ran the card again causing overdraft. There was no way for me to remove the card on file.

  Adobe Systems, Inc.

  Date: 08/14/2023

  Apologies for the poor experience. We understand that the support experience was less than adequate, and we will assess the customer journey to derive measures we can adopt to prevent similar issues in the future. As per our records, the plan has been cancelled, along with the refund of the last charge billed.Adobe Support Case # ADB-********-X7V2

• Review fromKate G

  Date: 06/26/2023

  Predatory. The "free trial" has hidden in it a year-long contract with cancellation fees. I was able to get six months waived after complaining twice, but still had to pay the rest of the contract. I did have the cancelation fee waived after complaining as well. Going on to the website to find the cancellation information was very difficult as was connecting with an agent to help me. Avoid at all costs.

  Adobe Systems, Inc.

  Date: 08/14/2023

  Apologies for the poor experience. By providing the payment information, the consumer receives a free trial of the product. This allows the subscription to continue without disruption at the end of the trial period. The consumer can cancel at any time during the trial period without charge. Moreover, the subscription also comes with an additional 14-day risk-free guarantee. Our subscription terms: - *********************************************************************** are unable to track any plan linked to the given email and request the customer to share their ************************************************ support

• Review fromKendall V

  Date: 06/14/2023

  I have cancelled my subscription 3 separate times since graduating and they keep charging me, it's absolutely ridiculous! My classmates all have had the same problem, these people are ripping everyone off, assuming that people won't check their billing statements to see if they charge them monthly. they RIP people off. The company should be ashamed. I have talked to many others who have had the same problem. I am not the only one.

  Adobe Systems, Inc.

  Date: 08/14/2023

  Apologies for the poor experience. Our records indicate that the customer has already contacted support, and their issue has been resolved.Adobe Support Case # ADB-********-J2M9

• Review frommichael j

  Date: 06/13/2023

  So I decided to try out a 2 month free service of AE with no commitments, it turns out (1.5 months later) that it was a "year commitment" and would cost me about a hundred bucks to "cancel." After about 30 minutes of trying to communicate via chat to a customer service rep the miscommunication, he agreed that there may have been a miscommunication. This is not before trying to get me to sign up for another product/subscription/etc for 25 of the 30 minutes. He told me he'd cancel the subscription and that was that.I left for school out of state and returned a month later to see that my Adobe account was still signed up to be charged.... Long story short, it took me another 45 minutes of explaining that the last CS rep didn't cancel the service to actually get him to cancel it.10 minutes : explaining what previously happened 30 minutes : offering upgrades to get me to sign up for more 4.5 minutes : you sure you don't want to try this?30 seconds : cancels subscription I get why CS reps do this, but my god what a pain this was. I had MUCH higher expectations of Adobe since I've used their products since the 90's, but this was ridiculous. I felt like I was at a car dealership. And not only did I have to sit and wait forever to actually get something done, it wasn't even done correctly the first time!

  Adobe Systems, Inc.

  Date: 08/14/2023

  Apologies for the poor experience. We understand that the support experience was less than adequate, and we will assess the customer journey to derive measures we can adopt to prevent similar issues in the future. We confirm that the plan is canceled and the early termination fee was waived off by the support staff.Adobe Support Case : ADB-********-P2C2

• Review fromJonathan A

  Date: 06/06/2023

  Some how I signed up for an Adobe free trail subscription? I Haven't used their product and have no use for it I contacted them and I contacted ******* for a refund explaining this is either fraud or a mistake and they Adobe has ignored me and ******* told me they can't help me this happend on the 2nd of June it's the 6th of June and I noticed the charge yesterday..THIS IS A YEAR SUBSCRIPTION! and I haven't used your product nor will i....So let me get this straight if I walk into a store and buy something then get home and it's something I didn't want and I got try and return it and its still brand new..The store doesn't tell me too bad...So how does Adobe do this? This is ******* your company is operating with impunity I promise I will do everything in my power to fight this. It's the principle...I bet you've done this to people who have nothing and are alot less off then me...So I'll do this for them...

  Adobe Systems, Inc.

  Date: 08/14/2023

  Apologies for the poor experience. By providing the payment information, the consumer receives a free trial of the product. This allows the subscription to continue without disruption at the end of the trial period. The consumer can cancel at any time during the trial period without charge. Moreover, the subscription also comes with an additional 14-day risk-free guarantee. Our subscription terms:- *********************************************************************** are unable to track any plan linked to the given email and request the customer to share their ************************************************ support

• Review fromJohnathon H

  Date: 06/02/2023

  Would not recommended based on the predatory nature of their marketing campaigns. They offer a trial and once you are signed up you cannot cancel without paying a fee for early termination. This is all done without proper notification to the customer. Would not recommended to anyone.

• Review fromLiz M

  Date: 05/30/2023

  I downloaded a free trial and the software didn't work for me. Did not even get the program open to complete the activity. Months later I recognize a couple of charges on my credit card. I can even say for my carelessness I'll eat the $50 + but charging me $129 for early termination becomes fraud. Is that even clear to prospective downloaders. To the powers that be, I'm calling on you to put an end to this behaviour displayed by a big corporation whose stock price is over $400. I've seen countless comments here with the same rhetoric. Adobe, shame on you.

• Review fromWilliam D

  Date: 05/23/2023

  I see that the Adobe Trial was a scam. I tried the trial to use on FEMA elevation certificate forms because they did not work the same computer to computer. It did not work as I desired so I thought I had canceled the service. I reviewed my paypal account and found they had billed me for four months. I canceled it with my Paypal account, then I received emails wanting new payment info for a product I never used. I tried to respond to these emails but they were all returned undeliverable. Sad costumer interface with a product that we use everyday