Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

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  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

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  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromWilliam P

  Date: 10/21/2024

  My complaint against ** is almost the same as **** *. from 09/23/24 After a few months with the HP Instant Ink program, I decided to cancel due to the fact that it took too long to have my ink replaced and the fact that for the amount I was paying monthly/yearly for 'instant ink', I could purchase my ink twice. When I cancelled my Instant Ink account, I cancelled it all, no paper, no ink. But, after I paid the last bill of $5.37, they ended up billing me twice for the same amount, stating that I did a 'downgrade'. I did not do a downgrade, I cancelled ALL of **. Then one of their non english speaking agents called me and told me that I will not be charged the second $5.37 and not to 'worry'. Needless to say, today, ** did in fact pull an unauthorized $5.37 from my account. Then they had the nerve to tell me that I downgraded. I had to inform them in 'not to friendly terms' that I did NOT downgrade, I in fact CANCELLED all of ** services. I use to be a a fan of Hewlett Packard. Not any more.

• Review fromApril R

  Date: 10/20/2024

  Id prefer to leave zero stars. I purchased one of their printers, which talked about their instant ink delivery and a free 3 month trial(it wasnt free they charged me $30 to cancel it). So I signed up thinking that would be handy. My first ink cartridges ran out of ink within 2 days of printing my stuff for college, so that was disappointing, but they said I had more ink coming, and bigger cartridges. It took 3 weeks to arrive which is not helpful when youre a student and the cartridges were the same tiny size so I went ahead and cancelled my subscription. Now theyve emailed me telling me theyve blocked my cartridges I do have, so what I had already purchased will not even work. This is the biggest scam ever. I am returning my printer and Ill purchase from a reputable company. You guys should be shut down for the criminals you are.

• Review fromKarolyn D

  Date: 10/17/2024

  ABSOLUTELY JADED! 1) You have to make a payment BEFORE they provide you with ink but when you cancel your subscription they claim they bill AFTER services are provided so they can slip an extra charge in there.2) The whole idea of paying for the service is to get ink but when you cancel your subscription they claim you didnt pay for the ink - it was just a perk and they block you from using the remaining cartridges YOU ALREADY PAID FOR!Obviously not healthy or respectful business practices. I will never use their services again and I hope that sharing my story will prevent others from having the same experience that I have!

• Review fromAlejandro M

  Date: 10/17/2024

  Actively works at blocking the consumer from using HP printers with their own choice of ink. Adds unnecessary DRM to force the consumer to jump through hoops buying sketchy chips & refillable cartridges from shady Chinese resellers. The completely unnecessary hurdles we are forced to deal with by the anti-consumer morons running this company still result in ORDER OF MAGNITUDE savings on ink costs with no visible detrimental effects on quality or printhead life. I have been printing for 15+ years on 4 different large format models without the only issues being those intentionally designed to eliminate my choice of ink supplier. Why this extortion is allowed to continue under whatever "quality" or "security" ******** excuse ** uses is a massive failure of consumer protection. This is such an obvious ploy for monopoly that it would be hard to find any user of modern printers who doesn't clearly see through this scam. Over a decade of using ink which cost at least ten times less than the "genuine" scam shows that there is absolutely no legitimate reason we can't set our own ink level if we want to, disable headache inducing, monopoly-enforcement software that trips up even on "genuine" consumables, or the constant nagging messages trying to fearmonger us into their monopoly. Despicable company behavior.

• Review fromKathy M

  Date: 10/14/2024

  DON'T Enroll in the Instant Ink Program, it is a RIPOFF and a SCAM. I have been paying montly since January of 2022. Over that period of time I have received 2 black cartriges and 1 colored ink cartrige (which is still unused) I called to cancel my subscription and asked how much was in my instant ink account and I was told that I was not paying for ink I was paying for the number of pages I print each month when I asked why would I pay you to print on my printer, he said thats how we keep track of the ink you use so we can send out ink when needed. Okay, that's very deceptive, so I cancelled. Now for some strange reason my printer won't work so I went on line to their website to check for printing problems and I received a message that the cartriges in my printer will no longer work because I cancelled the program. So I have paid $103.40 cents for one black cartrige. The remaining black cartrige and the color cartrige (never opened) can't be used. I was told by the customer service person that I should go to the store and buy new cartriges. This is so dissapointing I thought *******, was a reputable company but obviously it is NOT, just another big corporation out to make a dollar any way they can, at our expense.

• Review fromTracy M

  Date: 10/12/2024

  Do not use the printer subscriber, they will charged you 69 for ink and monitor how many pages printer.Eventho you don't use there paper. They did not send me my ink for my second printer and charged me for it.

• Review fromMari S

  Date: 09/23/2024

  HP INSTANT INK....DON'T DO IT!!!!!TRASHY customer service! Fraudulent in behavior and inability to clarify a final charge that did not reflect on my entire 2 year of invoicing. Pay attention to your billing. Incompetent individuals (including the **** held me hostage for over 2 hours on the phone. I called regarding an absurd and inconceivable charge on my final bill. They proceeded to tell me that back in 2023 I exceeded my usage and that they "forgot" or "neglected" to bill me...and by the way we caught this error a WHOLE year later! Coincidentally, this catch happened immediately after I cancelled my subscription. I said no problem, just provide me with the invoice reflecting negligence on my end where i refused to pay the amount per ALL invoices i received. Of course, they could not provide documents regarding the matter however that I should understand that what they are "saying" is in fact proof. Unacceptable, unbelievable, and how dare you be so unprofessional and try to take advantage of someone who only asked that you provide the bill that reflected a charge I should have gotten a year ago. WORD OF ADVICE PEOPLE, just go by your ink in the store when you need it! I will never take for granted my ability to be in full control of something so small as ink. Also my subscription was for the amount of $5.99.....they said it is no reason for fluctuation for the plan at any time unless you change the actual plan itself. Well that was also a lie, my invoices that i turned over to my bank clearly showed for the same amount of pages a increase in price was made after a few months. Scam!! I am disappointed in the behavior of this company. STAY AWAY! I wish I could leave no stars

• Review fromLee K

  Date: 09/05/2024

  ****** has produced a printer which is subpar. I have tried several times to fix the printer to no avail. It saddens me that they are not helping me get the product corrected or replaced. I have been a employee of this company and represented them in the past. Now that they have a product that does not work they simply dont care. This is a sad day as I have been loyal to ** for over 20 years.

• Review fromEdward H

  Date: 09/04/2024

  Warning, the manufacturers warranty is a joke and their customer service representatives are idiots. Spent an hour on the phone with the technical support for them to tell me my computer had a hardware problem and that the would send me to the warranty office (my computer is 8 months old and the charging port died). After going around and around with them including holding the power button and other buttons for minutes at a time on a computer that had no power, it was confirmed that the computer did in fact need to be shipped in for service. It will take the 8 business days to fix the laptop AFTER they receive it and they may wipe the data off the hard drive (they recommended that I back up the data before shipping it to them even though there is no power; they recommended I pay someone to remove the hard drive on my dime but that action may void the warranty). I own a small business and require data from the laptop to function.

• Review fromWilliam H

  Date: 08/28/2024

  Can't set up a new printer as it hangs at a certain point every time. Support **** says I can chat with a live agent (since the virtual agent was no help at all, as usual) 24/7 as long as it's in warranty. Just got it today, so it's in warranty. When I try to connect to a live agent I get an error message saying they can't connect me with an option to go back to the useless virtual agent! I knew I shouldn't have bought another HP printer!