Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

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  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

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  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromMI R

  Date: 11/30/2022

  Purchased two laptops, had to cancel the order, did so after hour and a half, two hours. The store refuses to cancel the request. Claiming that the customer can only "request to close it." The laptop hadn't started the manufacturing process at all, yet they claim that it cannot be cancelled, and if they can't, they ship the laptop regardless--you can attempt a return, but they charge you a restocking fee of 15-20%. So, they ignore your cancelation request, ship you a laptop you don't want, then charge you and ask you to return the laptop. Now I have to dispute the charge with my credit card company and PayPal. Tl;Dr: they will not cancel any order you place. They prolong the requested cancelation process, still manufacture the laptop, send it to you, charge you a hefty restocking fee, and recoup the laptop.

• Review fromCharles D

  Date: 11/28/2022

  I tend to only review for either outstanding work, or truly despicable practices. HP falls squarely under the latter. HP Instant Ink is a true scam, and that's coming from a tech-savvy 30-something with a penchant for tech products.
  
  This is to say, it's my fault I left HP's Instant Ink subscription on, thinking "oh, at least they'll send me extra cartridges." Not only have I never received any products for my payments to HP, but the printer itself is a software nightmare. I've coded on Linux for a Steam Deck and can't figure out how to get my basic printing software to work? Doesn't make sense. My only hope is that *********** does a piece on Printers and calls out HP for nefarious business practices.

• Review fromLisa H

  Date: 11/10/2022

  2 years ago I purchased a HP OFFICE JET PRO 8025E ALL IN ONE. First off it's the worst printer I've ever purchased, 6 months into having it the printer broke. While still under warranty- took an act of congress and 8+ hours on the phone to get them to honor the warranty. In addition I purchased the monthly Instant Ink program, I never once received ink. In April I canceled my subscription because my printer was in storage and I knew I wouldn't need the subscription. Come to find out my subscription was not canceled I called November 5 to cancel again and request my money back since I did cancel the subscription. After 2 hours on the phone and being bounced from one department to another I was told there was no supervisor available to help me and I was told it was going to be 24 to **************************************** about getting my money back. 11/10 I've still not heard from anyone from HP. They have the WORST customer service and I'm fairly confident I won't get my money back for a service that I didn't use and had canceled. Beware of HP they take your money and give you NOTHING in the Instant Ink subscription

• Review fromNatalie M

  Date: 11/04/2022

  I have an HP envy all in one, I was subscribed to the HP instant ink. I received a faulty cartridge, called the **************** line, which hung up on me twice, then kept me on hold for a half hour, and then the person in ***** would not Replace my cartridge. I couldn't understand half of what they said, so I asked for a supervisor and *******. They were in *****. I was told they did not have a supervisor there, and that there was no customer support in ******* at all. They would not , except me sending the bad cartridge back, because they couldn't find information on their end. I therefore canceled my subscription, and lost two hours of valuable time that I could've been working. This was the worst experience I have ever had dealing with what they call ****************. HP online support had a virtual assistant. There was no drop-down for bad cartridges or replacement. This company's support line, website, support, and anything else they consider support in regards to the instant ink replacement is absolutely horrible. I'm very disappointed.

• Review fromAlejandra H

  Date: 11/02/2022

  Warranty is not being honored. They told me the replacement was already being processed. I received an email indicating that I had to show Proof of Purchase and Serial Number photos. I wrote to them indicating that I didn't have proof of purchase and called customer service to let them know about this - they mentioned not to worry. That they understand that receipts can get lost. The order validation team contacted me and they said "serial # is not reported to be sold to anyone and from our records is still owned by a distributor." It seems to me that they are accusing me of stealing a monitor! It's incredible that they said this to me so I contacted customer service and they gave me the phone number of order validation and spoke to ******. Super rude and mean individual. He did not help me at all and didn't care that HP customer service told me that. He said " well they lied to you". He was not helpful and when I said I wanted this to be escalated to a higher up, he said he is the highest person in the department and cannot escalate. It's so fake! HP doesn't want to honor a warranty that is currently active. It also does not make any sense that the warranty is currently RUNNING but not sold to anyone? It makes zero sense.

• Review fromKatie R

  Date: 11/01/2022

  I ordered a desktop for a Christmas present during their early Black Friday sales event. The order was confirmed with an estimated delivery date **** days later and my card was charged. Two days after purchasing, I received an email to say the order was cancelled due to incorrect pricing on the website making the purchase price much lower than they wanted to sell the computer for. After multiple phone calls with ****************, all I was able to obtain was an "I'm sorry you experienced this, but we will not honor that price. You can repurchase it for [a much higher price]."
  
  A quick ****** search and you can find MULTIPLE instances of other customers who have experienced this problem with HP over the years. So many that it appears to be more of HP's business practice than innocent typos on their website.

• Review fromSusan C

  Date: 10/24/2022

  In 2 months, I couldn't get a computer delivered. They have a broken system of shipment with ****** I spent over 5 hours trying to get it delivered on the phone. I created a ***** account as they suggested to be notified of shipment status which also didn't work. After 2 months, I have purchased a different computer and am now pursuing a refund. On the phone, they will say you will get a refund with an email notice in 3 days. It doesn't happen.

• Review fromBobby J

  Date: 10/01/2022

  I ordered a laptop on 9-16-22, and they didn't update it for 2 weeks when I contacted them they said they would email me with updates, a week later nothing and I kept on eventually after 3 days I got a result and the laptop was only just then being built they. I asked for a refund since they decided to take that long, they refused to give my money back and told me to wait for the laptop, although the date keeps getting further away. This company is ridiculous.

• Review fromHilori T

  Date: 09/30/2022

  Long time user of HP products. I have NEVER had a good or even a reasonable experience with ****************. I bought a printer and was having difficulty with setup. After several days(!) of trying to get it to print just one page, their service rep told me that my computer was too old and that I need to purchase a new one. Did I mention that they made me PAY for help with installation?? The newest beef I have is with Instant Ink. I pay for this subscription on a printer I use in short bursts. They over charge me for YEARS on a monthly basis and then have the absolute gall to charge me per page on top of that. They are absolutely infuriating and use that as a tactic to get out of any type of compensation or resolution. I have never dealt with any other company that treats their customers like literal garbage. I want to see them shut down permanently.

• Review fromDeb H

  Date: 09/25/2022

  Watch this company! We were overcharged for 2 months of service. We tried to correct this issue. Couldn't be connected with a supervisor. Finally after several attempts, we canceled our service. Called our credit card company to cancel the overcharges.