Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

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  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

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  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

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  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

Review Details

• Review fromTee J

  Date: 12/22/2022

  Please DO NOT purchase a HP laptop. After just one year of buying and a few months out of the warranty the laptop died! and all they could offer was for me to send to them in ***** somewhere my laptop at my expense for they to look at it! really who is sending their laptop to an unknown place with all their personal info on it??? also, i am not a gamer, i don't surf the net, i hardly use it and the battery died after a year! what type of products is HP putting out! And why are they able to get away with it! i see a lot of people on here have the same feeling about HP - that speaks volumes on the company!!!

• Review fromMelissa H

  Date: 12/22/2022

  I purchased ink through them. A one time purchase, they took it out of my account 17 times with a total of $630 now I'm in the hole in my account and going through a whole process with my bank to fix it

• Review fromAngelika S

  Date: 12/21/2022

  I used to have an account with ********************** Ink, a service by Hewlett Packard where they send you cartridges that will only work as long as you are subscribed to the service. I canceled my account and replaced the cartridges in my printer with regular (non-Instant Ink) cartridges and the printer would still not print. I had to spend multiple hours on the phone with several different representatives in order to reclaim my printer. The Instant Ink program is a scam-- HP will make it almost impossible to use your printer after you cancel Instant Ink, despite the fact that you purchased and own the printer.

• Review fromJohn W

  Date: 12/21/2022

  I had an issue with cancelling my HP Instant Ink account when we moved and had a different address. I contacted them to inform them that I no longer ahd the printer in question and gave it to a family member. THen I had not received the 2-3 cartridge deliveries they say were sent out. That is because they did not have my new address, as I attempted to cancel my monthly subscription. I called to explain and asked for reimbursement for the monthly charge or $6.39 from present day (12/21/2022) back to when we moved (02/05/2021) and gave the printer to a family member. They said they were not able to do so and won't do anything to help me except ensure the monthly subscription was cancelled correctly this time and waive the $5.99 final charge for cancelling my subscription. I had to call my financial institution, as they told me I could do, and informed them of the situation. Had to file a dispute and then also contact ********* Services to notify them so that the company can't recharge my debit card going forward. Such a shame that such a company couldn't assist in the matter or even offer any sort of compensation for at least anything partial for all the charges that they kept charging me without having the printer and them not even shipping the cartridges to the correct address.

• Review fromJackie G

  Date: 12/14/2022

  Purchased a HP laptop in July, it started having battery/charging issues in September. I troubleshooted the issue with them, they sent a new charging adapter. It worked and charged fine for a bit then the same issue reoccurred within 6 weeks. Sent the laptop back to HP for repair after another long call to HP to troubleshoot again. They sent it back to my home but with the extra delivery restrictions on it ***** stated it's sitting in their facility and now it may be on the way back to HP. I'm out $600 and have nothing to show for it but aggravation and disappointment. I will be contacting my credit card provider to dispute the $600 if HP does not resolve my issue within a timely fashion.

• Review fromJerry C

  Date: 12/12/2022

  They don't actually give a military discount! They make you login with your ID me account, but the prices don't change at all!

• Review fromJason S

  Date: 12/11/2022

  Ordered a desktop for my 18-year-old. HP promised a 3-day delivery timeline, but said the desktop wouldn't even start POSSIBLY shipping until Dec. 19., 2022. Over a month later, but okay, fine, annoying but whatever. WEEKS later, but LONG before the computer has shipped, I received an email asking me to review the desktop on their site.
  
  How in the world does HP expect people to leave positive feedback when they promise 3-day delivery, don't live anywhere near up to it, and then ask people to review a system that hasn't even started shipping yet?! HP wants to play stupid games, HP wins stupid prizes.
  
  So, I left the second paragraph as said review, tried contacting HP **************** about the absurdity of this, and they refused to answer "why" they do this. They refused to let me speak to a supervisor. Gave me a number and that person refused to let me speak to a supervisor. I am also former journalism management, and still freelance, most times during this year writing articles about holiday shopping. So, I attempted to reach out to their *************** Officer. Was denied email or phone number for them. So, I tweeted him, still no response days later. I guess he wants HP to be torn asunder in an article?
  
  HP just REJECTED my review saying, "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

• Review fromWilliam T

  Date: 12/07/2022

  Purchased a laptop that they had on their website with a flashing sign only minute's left. When I spoke to the order staff they said I had to buy it this minute. Once I ordered it, the next day they dropped they price $400 dollars. When I questioned it, I was told to bad the one I purchased was a special. They same laptop is still listed $400 off, truly unfair advertising.

• Review fromLuiziah B

  Date: 12/07/2022

  Horrible agents supervisors and so on it's been over a month my desktop is under warranty and no one has fixed my computer screen nor either offering wats to solve this problem I get different pricing different locations and so on horrible horrible horrible

• Review fromTerry B

  Date: 12/07/2022

  If I could give a 0, I would. I've always trusted HP and their products but I will never buy anything more from them.
  I tend to be proactive, so I buy and store toner cartridges so that when I need them, I have them. In 2020 I ordered a 4 pack of toner for my HP Laser Jet Pro 477 printer (410). I received them and put them away. Unfortunately, I did not check them.
  Recently, in the middle of a large personal project, I changed the color cartridges and all was well until I was going to change the black. They had sent the wrong cartridge, 48A ($54.99) instead ofthe 410x as ordered ($171.00)
  They refused to accept an exchange, return or refund because I past the "Return date", even though it was THEIR handling and shippjng error.
  They are NOT a reputable company and t g either **************** is atrocious. Buy from anyone else!!!
  Angry and disgusted
  
  Date of experience: December 07, 2022