Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

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  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

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  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

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  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

Review Details

• Review fromConner C

  Date: 01/27/2023

  Unbelievable, product is fine but how they think it's OK to make a customer 8 figure customer wait an hour to speak to staff who knew less about computers than I did, I would think when a contract explicitly mentions support from engineers meant that I wouldn't be met with someone who was reading the same manual, I mean in fairness that poor service tech is definitely not an engineer. In fact for someone who just reads a script she seemed to understand the subject better than the mr. Cucklefuck who thought ripping off America's biggest logistics company was a good idea, frankly I think that if anyone in that office should be in control of support operations should be less concerned about getting a check that will soon be canceled pending litigation, and more concerned with flights to countries that don't extradite to the u.s. please do not allow your business to be impeded by the ineptitude of this company.

• Review fromVictor D

  Date: 01/21/2023

  Have to join their Ink plan if not they will stop the printer from working. I have the 99 cent a month plan for 15 pages a month. I only print a few pages a month. They charge me $29.00 dollars because they say that I go go over the 15 pages.

• Review fromSteph M

  Date: 01/15/2023

  I spent $*** + ink on the ** Envoy **** printer and it's been nearly 2 years and over 40 hours of trouble shooting online and calls to **************** to get this printer to print for me... I've been successful all but 4 times getting something to print. I have had to replace brand new ink cartridges 4 times because they dry out after one use. And by the way, the print looks like the quality of prints I got from my ** printer I had in high school which was ***0. It is virtually impossible to get any sort of customer support as well. They through you through so many loops only to hit dead ends. This was the WORST product I have EVER purchased in my entire life and I have encountered several unsuccessful attempts to recoup my money. At this point it's a loss of about $*** to move on from how extremely frustrating and worthless this printer has been to deal with. Do not buy. I will not be buying anything from this company ever again.

• Review fromCecily R.

  Date: 01/04/2023

  Was promised 6 months of printing up to 700 pages if I bought this printer. I continue to be charged I have called twice and I'm still charged. They will not refund my charges. Now they're saying I can have the 6 months free starting now but that doesn't help me since I took the liberty of printing an 80 page article 2 months ago thinking it would not cost me $15. It's fraud.

• Review fromShirley J

  Date: 01/01/2023

  the **************** **** strung me along for a week over my printer issue. My printer cartridges were not the problem apparently but it took 5 people-3 with foreign accents so bad that I wanted to screamto tell me 1) it was a printer head issue, 2) they don't sell or provide replacements for the printer head, 3) my barely 5 year old hp Office Jet All-in One was no longer being supported because it was too old?????? The original price tag was ***.00 at Office *** in ****** **** in 2017-making it a pretty price machine. I agreed to a printer ink subscription at that time. I had been having issues the last year with fading, etc. but a total FAIL last week. As I said, their c.svc people were so pathetic I ended up with a bad stomach ache, an anxiety attack, and no resolution. I have had to scrap the printer/cartridges. I noticed that even Consumer Reports does not recommend the printer I had-in fact- does not recommend HP in the top listings. How you could give that company an A is beyond me. (They rate themselves as an A from you but your own information says they are NOT a BBB member.
  I am 78 years old and no stranger to technology as a retired college professor-my 'career' needed a dependable printer for my students' assignments and my reports, etc. What was even more exasperating is that it took me 30 minutes and several tries this evening to cancel my account because their directions are a mess as is their website. I would very much appreciate a response from you soon. At least it will provide some moral support. Alas, I can't give you an email address...so I can't see how you can be supportive.
  
  My name is ***************,

• Review fromDerrick G

  Date: 12/31/2022

  I have been trying to cancel a duplicate order from HP since 12/23/22 with no success and no one can seem to help!

• Review fromKaren S.

  Date: 12/30/2022

  I ordered printer ink from HP on 11-26-22. I was emailed that package was on its way. I never received it. I have tried several ways to contact HP. If you don't want to buy something, they will not provide a true **************** number. I will never buy an HP product again

• Review fromBill G

  Date: 12/28/2022

  They discontinued supplying ink for my Laser Jet ****, which requires me to buy a new printer even though mine works.

• Review fromAnn B

  Date: 12/28/2022

  I purchased a printer from Hp and unfortunately for me I signed up for their instant ink program, $**** for 50 pages, didn't realize that it wasn't the ink cartridges that I would be paying for, instead for the use of the printer that I had already purchased from them, my printer paper and my electricity. I was running out of ink, so I called and ordered ink, when I received the ink I was charged $***** instead of the $**** charged November 25, when they sent my first ink cartridges. I called HP to find out why I was charged more this time than I was charged in November and was told, that I signed up to print only 50 pages per month and that I had printed more than 50 pages so they had charged me for the extra pages that I had printed, so I immediately told them that I wanted to cancel the account, I was then told that if I canceled the account that would cancel the ink cartridges that I had received in the mail, I then stated if you cancel the cartridges I want my money refunded back to my account, because then I will have gotten nothing for my money, he then said to me, you're not paying for the ink, so I asked what am I paying for, the use of my own printer, my printer paper and my electricity? what will I have for
  my money that you've taken, if you cancel the cartridges, that means I don't get anything for my money, he then proceeds to tell me that I was paying for the service. What service? What have you given me for my money absolutely nothing. This company is running a scam, if you've signed up for Instant ink, that is what you expect to receive for your money that they're taking from your account every month. Please Beware before you purchase anything from them and the printer that I purchased is far from being a good printer. I will never ever purchase anything from HP again.

• Review fromCarol P

  Date: 12/23/2022

  Left hinge broken. I understand numerous customers have brought this to HP attention, however, they want to do nothing about it as there is no recall. Things are tough enough resuming a business after COVID and now your laptop breaks.
  I was given a case number but it does not do me any good. Inferior product and poor **************** and this will be my last HP product.