Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

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  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

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  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromBarbara C

  Date: 03/09/2023

  I ordered a replacement ink cartridge for my HPPRO PRINTER the end of January. When I installed the cartridge on March 1, it was defective. I called HP and issued a replacement order on March 1st and said it would be shipped PRIORITY. March 9th I had not received and after almost an hour I finally was able to contact a REAL PERSON. They are issuing a refund (or so they say), but BUYER BEWAREWORST CSERVICE I HAVE EVER RECEIVED! They only care about sales!!!

• Review fromMa S

  Date: 03/08/2023

  Fraud Alert - Obviously not the first to post this -If you cancel your Instant Ink subscription - even if it is due to not using enough of the product to justify the monthly payment -THEY HAVE A CHIP EMBEDDED IN THE CARTRIDGE that turns off the ability of your printer to use the ink.I cancelled in December of 2022 and this 'delightful' company kept sending me emails that said I was past due. With the awesome threat that if I didn't change the payment method, that I would not be able to use the ink THAT IS ALREADY PAID FOR AND IN MY PRINTER. FRAUD, ABUSE, AND SHODDY BUSINESS TACTICS. I'd give them less than one star but that's not possible. Will toss this printer and never purchase another printer from them again.

• Review fromRobert B

  Date: 03/06/2023

  I initially signed up for the Instant *********** but then realized we don't print enough to use it so I canceled it. I kept getting emails stating they were unable to send me ink because of an issue with my payment. My debit card had expired and since I canceled the service, there should be no additional charges. I responded to the emails stating I had canceled the service Then, HP locked my account which prevented me from printing to my our printer. Not just me, but everyone in our household couldn't print. I called their HP Instant Ink service and they said I owed them $6 for the monthly subscription. I am immediately going down to buy an Epson printer and will never purchase another HP product for as long as live. This is the shadiest business practice I've ever seen in my 63 years of life.

• Review fromWilliam B

  Date: 03/03/2023

  Buyer Beware! The HP instant ink service comes with hidden ransomware (which should be illegal). My credit card had expired and rather than just canceling my service, they put a ransomware block on my printer and it took my hours to resolve. I guess putting ransomware on peoples personal propety is legal if your a large multinational corporation.

• Review fromPatricia G

  Date: 03/02/2023

  I go to school at the *****************************. A little over a year ago I wanted to invest in a laptop to use for school. After having done loads of researching I found that HP ENVY X360 was the best choice for me. Unfortunately, I recently found the corner screen of my laptop broken and I now find out that its a defect from that model. The warranty date had just passed, so I sent HP an email resulting in no response whatsoever. I am extremely disappointed in this product as I had a lot of hope for it to work for countless years. Being a college student, buying a high quality technological product is a huge investment. Now I feel like what I invested in was worthless and a waste of my money! Never buying an HP product again!!

• Review fromLevi H

  Date: 03/01/2023

  Bought a 32 inch 4K monitor 2 years ago. Registered it so it was under warranty. I have screenshots of the "proof" and sent it to HP so they knew for sure. The screen burned out 60 days before the warranty expired. I spoke with multiple HP reps. ******* got one "*******************". He told me they would replace the monitor. He got back to me later that day and said that they would not honor the warranty unless I had the sales receipt from the warehouse I bought it from. I reached out to the warehouse (email and phone) and was never sent the receipt. HP said they won't send me the replacement monitor unless I have the receipt. Why do we register products (as proof of purchase) if a receipt is the golden ticket? Either way, it says enough about these big companies. There is no accountability and my only way to vote on this BS is not buying products in the future. I won't spend a dime with HP in the future. HP does not honor its policy/warranty. DO NOT USE HP.

• Review fromJacob C

  Date: 03/01/2023

  This company set me up for a subscription service without my permission and stole ***** from me for over a year. I agreed for them to help me fix a computer for a flat rate that they said could be taken out in installments. They then set me up with a account that stole money long past the final payment date they agreed to. After trying to cancel my subscription, they billed my account 3 times after I told them to cancel, they had weeks to shut off the unauthorized subscription. If I had less money this problem could have left me stranded or in the negative. After calling them multiple times, and having my bank contact them with stop payment order, they still are sending me emails and having operators contact me. This company is parasitic and should be under investigation.

• Review fromTeresa B

  Date: 02/26/2023

  "WARNING THIS COMPANY TAKES FULL CONTROL OVER YOUR PRINTER"I purchased the insta ink program and at "AT ONE TIME THEY WEREN'T SENDING THE **** until I called which is why I have so many cartridges and I wasn't using the ink fast enough. I cancelled the program and my printer stopped working, I called and was told the only thing I can do is go buy ink from the store or reinstate the program. I have four cases of ink that I purchased from instaink and can't use because I cancelled the program????? So please read the fine ink before you sign up for this program AND REMEMBER THEY TAKE FULL CONTROL OVER YOUR PRINTER!! If I didn't have to leave a start they would get none, I think this is a horrible. NEVER AGAIN!!!

• Review fromKelley C

  Date: 02/25/2023

  I called about warranty department trying to take out fee 14 times in one day during a 4 hour period was told by woman in *************** not their problem. That was after being transferred by someone trying to talk over rooster crowing. Was told they is no warranty department nor accounting department to address concern. Nor any supervisor above her. Nasty people poorest service ever never buy again ******

• Review fromWayne H

  Date: 02/25/2023

  HP is a scam company. It does not care about it's products' functionality or it's customers' satisfaction.I bought a wireless printer. Have had FIVE cases numbers. The printer was replaced by HP, but the new one has the same problems. The tech support can't seem to be able to find the problems with this printer.HP has refused to replace or compensate. Very bad customer relations.