Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  950 W Maude Ave Sunnyvale, CA 94085

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  HP Incorporated

  303 Second St #500 San Francisco, CA 94107-3639

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  HP

  PO Box 5138 Lutherville Timonium, MD 21094-5138

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  Hewlett Packard

  420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

Review Details

• Review fromNathaniel C

  Date: 03/24/2023

  ** "wireless printer won't work and the companies not knowledgeable about how to fix it . Sales assured me when I purchased the product it worked wirelessly with my Apple products, I later found out doing my own research that wireless printing and other components of the printer were optional. I needed the additional hardware.. Unfortunately, after a 3 weeks of product support both by phone by camera and by them taking over my computer weve been unable to get the printer to work correctly. that the ** product support doesnt know how to work with their own products nor do they know enough about their own products to give you proper information. I contacted Apple because the Hewlett-Packard product service person said it was all due to Apple's iCloud and their security mechanisms. Apple of course does not support Hewlett-Packard equipment but agreed graciously to help me within ***** minutes they told me there was no security issue and that the printer was not set up correctly. Hp Color ******************** MFP M480f is still not working. but they closed the case after part of it worked. Trying to reach proper support is also an exercise in futility. I've even sent a letter to the board of ** and have yet to receive a response or help.

• Review fromDebbie S

  Date: 03/23/2023

  Ordered new HP Pavilion 3/7/23. Arrived 3/20/23 - Shut down due to cooling fan not functioning properly 3/22/23. Have been on hold for customer service 3 times in the last 24 hours just trying to get approval for a return/refund. Hung up on once, Held for another 1 hrs 30 min. Was assured I would get a call back on 3/23. NO ONE Called back. I am currently on hold yet again to try and get a return label for a non-functioning BRAND NEW laptop.I will never buy, recommend, anything HP again. This is NO WAY to run a business. Second computer purchased in 2 years that has had hardware issues and dealing with customer service reps in ***** is an absolute J-O-K-E

• Review fromMoshe S

  Date: 03/22/2023

  They have terible software skills its sososososo coplicated to get a simple scan done. and i am very tech savy dont buy

• Review fromWalt M

  Date: 03/16/2023

  Regarding HP Instant ink, avoid that like the plague. Several years ago I subscribed to this service, got one cartridge, all seemed well. After a while I was getting bills but no cartridges. I discontinued the service after having a discussion about no cartridgeswith HP. Sometime after that they locked my printer. This was at least 3 years ago..Ive put in new cartridges, printer is still locked. I went through the process of reaffirming my account was discontinued, had a discussion with customer service ( again) about this subscription. Printer still locked.Now my printer is old and is not worth buying another set of cartridges to have it still locked. But I object to HP having remote control over any of my machines. That kind of control/ denial shouldnt exist. Ill probably pursue this issue to small claims court so I can get an actual in person accounting as to why they are holding my printer hostage. If they wont unlock the printer, Id like them to explain why. Should be interesting.

• Review fromJoe D

  Date: 03/15/2023

  We purchased a new latex 700w printer from a local vendor. We had it installed mid January, and are waiting on our third technician visit. We have wasted 40 plus hours of our time, hundreds of dollars in materials, and over a week of downtime while waiting on printer repairs. We ordered 2 print heads on own dime because we were told that the warranty replacements could take a week to arrive, and we could no afford more downtime. We have received exactly $0 for our time and troubles and lost business.

• Review fromBrian F

  Date: 03/15/2023

  I would not even give a star! I was having intermittent Hard-drive issues with my desktop computer with blue screen saying Hard-drive not detected need boot device. I called these quakes and the went through several hours of stuff not limited to camera connecting to my phone for pics of the error I was seeing and taking over the ** remotely for updates and checks. We were left to call them if anything happened again or they would call in a few days to follow-up. We'll it happened again and once called they wanted me to wipe and reload windows! It was not being seen by the ***** Had nothing to do with Windows! Warranty is bung!!! Don't trust ***** call centers!!!

• Review fromLauren S

  Date: 03/15/2023

  I subscribed to the hp instant ink for a few months but then decided to cancel the subscription After cancelling the subscription online, the company continued to bill me the monthly fee. Thankfully, I used a reliable credit card to pay for the subscription and I was able to file a dispute each time. After a call and going online several time, I think I finally have the subscription cancelled but frequently my printer will tell me I can print with the hp instant ink cartridges -- but they have been replaced months ago. It's like the printer has been taken over by this website. To get the printer to work I have to unplug the printer, plug it back in, start the printer and switch the cartridges (that I purchased on Amazon). If I don't use the printer for weeks, I have to do this is all over again. It's driving me crazy!

• Review fromTeresa M

  Date: 03/14/2023

  BEWARE OF HP..... BEWARE OF HP..... PLEASE DON'T WASTE YOUR TIME AND MONEY WITH THIS COMPANY'S SMART INK PROGRAM. While completing my master's degree and working my dream job, I enrolled in HP ink program. After a couple of years with the program receiving my ink whenever needed was great. After I cancelled the program over a year or two ago, I found an ink cartridge (I'm sure I paid for it) and loaded it in my printer. After two pages printed, my computer stopped with a message that read, In order to use this ink, you must enroll in hp program.Talk about a sorry program. I can't wait to get rid of my HP and support another company. DISAPPOINTED SCHOOL TEACHER!

• Review fromSandra R

  Date: 03/12/2023

  I got a HP Envy ****e All in one printer. I loved. I signed up for HP Instant Ink. Everything going well until my printer broke. I purchased the same exact printer. Put the ink cartridge from old printer in the new one. It would not work. I have been on the phone with HP Instant Ink for an hour and half on my third person. So they say the cartridge was set up for the previous printer so I cant use it in the current one. How if its a subscription and I didnt get what I paid for. The current rep has me on mute for 35 minutes waiting for a manager. This is a f****ing joke. DO NOT USE HP INSTANT INK.

• Review fromKevin B

  Date: 03/09/2023

  I have tried to take care of a printer that was malfunctioning when we bought it. First they told us we could return it to best buy they couldn't return it the store is more that 30 minutes away from where we live and fuel right now is expensive. Then they did a trouble shoot with us then they sent us a refurbished printer that also malfunctioned so I after 2 tries with the same printer called them and asked to get a refund. They bounced me and my wife around for about 3 hrs worth on the phone. Finally I had a case worker call me back he told me he could get me a refund if it was within 30 days of the purchase and told me to send a receipt. I sent the receipt to the email I was told. He said he would call back I said he needed to call at 2 o'clock. He called twice once before 2 and once after 2. I was unable to answer and had made specific arrangements for a call at 2 with my work but because of his inability to call at the prearranged time he was unable to get a hold of me. I tried calling him back with 2 minutes of his call and was immediately put on hold I was on hold for over 1 hr each time which cuts into my lunch and my work. Because of their extremely poor customer service. I worry about ever being able to get my refund.