Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

• 

  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromRobert M

  Date: 06/01/2023

  HP is a terrible company with products that break down. Had problems with a laptop years ago and now a printer.**** never buy again.My recent experience: After only a few uses my printer could not connect to Wi-Fi. HP claims that their printers suddenly are not compatible with my router model. Wow, this was news to me, since my router works with everything else. After many wasted hours and frustration the problem remains. How could a so called top technology company not be able to connect many thousands of printers to Wi-Fi?

• Review fromRobyn s

  Date: 05/31/2023

  Bought a HP laptop that has been inferior since I started using it, lagging, freezing, slow loading. Company has been misleading to say the least. The last straw was when I was told my issue could possibly be caused due to an older part (from the 90's) being installed to keep the costs of the product low. They've offered to fix it if I pay for the part even though my warranty is still in effect. Writing to corporate has fallen on deaf ears. Promised phone calls from HP escalation department have not been carried out. Even reaching out to ****** where it was purchased has been ignored. I would NOT recommend dealing with HP simply for the fact that they don't stand behind their product.

• Review fromChelsea W

  Date: 05/26/2023

  HP takes advantage of not only customers, but employees. We are told to lie to customers about warranty, if your unit is over a year old, "It is an old unit we cannot provide assistance without payment." I have seen people charged $600 for a broken screen on a $400 laptop but I simply cannot do anything as it "is customer induced damage." The harassment we face from management is unbearable, let alone customers who have every right to be ******.

• Review fromDiane G

  Date: 05/19/2023

  I purchased a 2 year HP Care Pack warranty for my laser printer. 1 year into the warranty, I called about an issue with the scanner. I was originally told they'd ship a new printer. Then they called back to tell me the printer was out of warranty. I sent them a copy of the warranty showing it was paid on May 21, 2022. They called me back later to say the warranty was expired. This went on several times and they cannot find my order DESPITE THE **** THAT I CAN GO UNDER MY ACCOUNT AT HP AND SEE IT!!!!!! It is apparent that these warranties are useless since they are unwilling to acknowledge my 2 year warranty that should be in effect until May 21, ****.

• Review fromLeslie L

  Date: 05/18/2023

  Security and Privacy compromised!!!!!I purchased a smart printer. Had troubles hooking it up. Called HP. I was transferred to the computer repair section of the company due to my 10yr old Mac. Repairs made, printer now works.I was called three weeks later stating the program they used did not work on my computer. They wanted to refund my money. With much distress, I opened my banking page so they could refund my money-and I was suppose to see this. WELL, MY SCREEN WENT BLACK. WHEN I DID SEE MY SCREEN, HP OR A SCAM COMPANY TRIED TO TRANSFER $30K FROM MY SAVING TO CHECKING. I IMMEDIATELY UNPLUGGED MY COMPUTER. MONEY WAS SAVED.DO NOT WORK WITH HP. THEIR SYSTEMS ARE NOT SECURE/PROTECTED.TO DATE, THE ESCALATION DEPARTMENT HAS NOT TALKED TO ME.DO NOT WORK WITH HP OVER THE ***** FOR ANY ISSUE YOU MAY HAVE.Respectfully,LAL

• Review fromBrenda G

  Date: 05/16/2023

  Worst printer I ever bought.Cheap to buy but they get you on the ink.Lousy support. Never buy another HP product

• Review fromJudy C

  Date: 05/10/2023

  Do not order from their website. They promise shipping in 3-5 days but then it takes weeks to build a basic laptop. Then they wont let you cancel even if it hasnt shipped yet. Horrible customer service.

• Review fromLea B

  Date: 05/08/2023

  Misleading, when I purchased a printer and tried to get support setting it up I somehow ended up with an Instant Ink account. I cancelled the account on-line and was still billed through my credit card. Called into one of their agents to cancel and was told it was done, then a month later was charged again. Tried to use on-line Chat, no response.

• Review fromBrad B

  Date: 05/04/2023

  The HP Instant Ink program is a scam. Worst monthly subscription I've ever used.The instant ink cartridges are coded separately so the printer has to be connected to HP's services and confirm you are enrolled in instant ink before it will use them. Except my printers are always disconnecting from HP's services. Once a month I find myself doing a factory reset to get them reconnected and re-enrolled to use ink I already paid for. This month, after two years of this mess, the enrollment service is broken so I can't fix my printer at all.I called customer service to cancel my now-useless ********************** ink subscription. I was repeatedly clear that I just want to cancel, I've wasted too much time and money already. Their "cancellation" script was nothing but relentless upsells - I finally hung up and tried to cancel online. Their website won't load at all on my phone. From my laptop I was finally able to cancel - I hope. We'll see what happens at the end of the month.

• Review fromAna R

  Date: 04/28/2023

  Awful customer service, calls being taken on *************** by people who treat you like a child!! I just received a damaged printer by ****** with a big hole on the box that broke the paper tray. There is no way to initiate the claim on the website, so you have to call. HP customer service had me on the phone for 28 minutes to tell me that they will analyze the case as they get the printer back and THEN (if approved) they will ship me another one. So far I have not received a return label to ship it back, so who knows for how long I'll be waiting to get it! After I made myself clear on how much dissatisfied I was with all this, the representative ****** (of course this is not her real name) hung up on me. Never ever buying again from them!