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Business Profile

Network Computers

HP Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Network Computers.

Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • HP Incorporated

      1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

    • HP Incorporated

      950 W Maude Ave Sunnyvale, CA 94085

    • HP Incorporated

      303 Second St #500 San Francisco, CA 94107-3639

    • HP

      PO Box 5138 Lutherville Timonium, MD 21094-5138

    • Hewlett Packard

      420 Mountain Avenue P. O. Box 6 Murray Hill, NJ 07974

    Customer Review Ratings

    1.08

    Average of 357 Customer Reviews

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    Review Details

    • Ed T

      Date: 05/04/2024

      I had purchased a printer and they offered me a subscription for ink cartridges. I was receiving and paying for cartridges I was not using because I wasnt printing much. After several months and 8 ink cartridges later I decided to cancel my subscription. Buyer Beware! I am stuck with 8 ink cartridges and am not able to use my printer unless I purchase additional ink cartridges from a local store. This service is not worth the aggravation Do Not subscribe for this service Its not worth it

    • Thomas H

      Date: 05/04/2024

      I bought an HP Office Jet 8010 roughly 1 year ago. The machine consistently jams, has internet connection issues (that are not experienced by any other device in the house), and their virtual support is very poor. Their subscription and registration requirements are cumbersome and provide no benefit to the customer. I would recommend lighting your money on fire before spending it with this company, you'll have less frustration.

    • William P

      Date: 04/29/2024

      This business cannot be trusted. They took my money, never fixed the problem and billed me twice. I've now taken the steps to stop the payments to their outsourcing company with my bank. Your business practices are completely unacceptable. I had always trusted your products but never ever again will this happen

    • Lisa T

      Date: 04/28/2024

      The delivery process is a hassle and the customer service is horrid. **'s products are great, but it's not worth the stress. You're better off buying from Best Buy. Purchasing directly from the ** website is a waste of time and money.

    • ARNOLD K

      Date: 04/25/2024

      I have subscribed to HP instant ink for six months after purchasing a new HP printer. My black cartridge has been empty for weeks and I have received no email from HP that they would replace it. I have tried with HP Smart to work with them. They are impossible to reach by phone or to cancel my subscription on line. They keep charging me but do not send ink.

    • Paula M. K

      Date: 04/24/2024

      Don't let HP waste your ink.I had a problem with PDF files. When I printed them, the top had extra space and the bottom was cut off. I called HP customer service. While on the call, I told the agent I was concerned about how much ink I was wasting because she kept telling me to print different kinds of documents, including an email. After printing several pages, I realized that I could see in print preview which documents would print properly and which documents would not. She told me that she could send me more ink. Even so, I kept telling her with each printing that I could see what would print accurately and what wouldn't. She kept telling me to print.At the end, she said it was an Apple software problem. I repeated again that I had wasted a lot of ink.She talked to a supervisor. When I first expressed concern *************, she asked me if I was on the automatic shipping plan. I said no, I don't use that much ink. She came back from the supervisor discussion to say that I wasn't on the automatic shipping plan as I had claimed, so they couldn't ship me any replacement ink. I reminded her I had never said I was on the automatic shipping plan and hung up, said I would write a 1 star review, and hung up.When I received a survey for the call I gave the lowest **** for everything and said I would write a 1 star review. In the survey I said agents need better training.Don't let HP waste your ink. Refuse to print if you can see what the results will be in print preview. DO NOT BELIEVE any promise to ship replacement ink.

    • Susan M

      Date: 04/23/2024

      I bought an Envy Inspire 7995e Printer and its terrible .Theres a photo tray inside on top of the main tray and when printing it slides and stops the main tray from printing and it cannot be removed .The worst thing is HP has removed the software to print multiples photos on one page and you cannot reduce a photo when ************ .Every photo is a full page of ink .Its ridiculous and a way for HP to make you run out of ink much faster !!! Then when you complain they tell you to go find a third party app to fix this so now it would be 3 steps to print .Their service is the worst and no e mail is supplied . Dont ever buy their warranty as its useless . *** had this printer replaced and want a return and get my money back as none of them are any good .HP to clean up their act ! I will never buy anything HO again

    • Jason G

      Date: 04/20/2024

      I'm very disappointed in HP. They were once a great company but not anymore. They lie all the time. They said a new Victus computer would be better than my other one that was several years older. Their " instant ink " program is a huge lie it's anything but instant. Just the last 2 weeks they lied to me 4 times and screwed up mailing me my ink. I complain, and they won't work with me at all. So I have to wait yet another 10 days just to get my ' INSTANT INK ' in the mail. Not 'INSTANT ' at all. It's so bad I have to wait as long as 5 days to even get a tracking #.

    • Sandy L

      Date: 04/18/2024

      Do not buy HP printers They take you off the network administrator after your warranty runs out This forces you to pay to fix your printer or buy anothe **** A low down dirty trick Please pass this along to people I spent two days trying ot fix my printer but without the network administrator I couldn't

    • Desmond R

      Date: 04/17/2024

      The only reason that I am giving the HP Instant Ink program a star is to allow me to leave a review. So I'm coming to the end of the 9-month instant ink program and I decided to cancel it because I don't print enough to warrant paying for this program. The person that I spoke to said that when the program ends the ink that you have in your printer will stop working. What? I set the program up with HP on the phone and never was it said that "unless you pay monthly, the ink in your printer will stop working. This is dishonest business. I may or may not have still entered the program, but at the very least this should have been explained to me. I spoke to an employee and a manager today and they both said that someone should have informed me how the program works. I do not like dishonesty and I expect more from a business. Since this review, I have put my HP printer up for sale and I will never use their product again.

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