Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HP Incorporated has 72 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

• 

  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

• 

  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

• 

  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

• 

  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromCarrie L

  Date: 04/16/2024

  I think HP is a joke get connected to a bunch of Arabs who just hang up on ya Ive already paid over $500 for a laptop as a college student who depends on it.. an I have to pay yet another $100 to actually use the computer itself BS I should not have to pay to use something that I paid to own!!! All I wanna do is my college work an I cant even type up my own essay because of this obnoxious uncalled for loop for the next guy to make off with more money then the next.. my computer is as big of a joke as *****************

• Review fromDon F

  Date: 04/16/2024

  I have used ** printers for many years and for the most part very satisfied with their performance and customer service. Just upgraded my ***************************************** to the ** 9010e Pro "All-in-Plan". The ordering had a couple of hiccups with the delivery address, which needed correcting and took a couple of extra days. Unpacking was easy, instructions were pretty straightforward, and in a few minutes, I had both laptops printing. The only hitch was getting from Wifi-Direct to the Internet. I didn't realize that the salesperson set me up with a new account. I was using the same email as the 3830 and was unable to get an internet connection. Once I figured that out I had green checks all the way. Startup time is OK, printing is quiet and fast, and color is great. I signed up for the All-in-Plan just so I don't have to worry about running out of ink and have the option to update to a new printer every two years. Expensive - eh! I just like the totally hassle-free support. The printer was installed on a pair of 2-year-old ** 15t-dy200 laptops.

• Review fromRon G

  Date: 04/15/2024

  We had a battery issue (A106XL) which swelled to 2x its size within the computer, stripped either the s**** or the s**** post in one corner and was very hot upon removal from the computer. I have worked with lithium batteries for a while and understand that once swelling begins it is unsafe to continue use of the battery. I have replace the battery direct from HP for about $160 and now the computer case closes as it should, however, even though the warranty for this computer has expired...this battery was a hazzard waiting to happen.HP Support Agent has joined the conversation.Customer, 6:38 PM I have requested a refund for the battery I had to purchase from HP. I have photos of the computer prior to removing the battery to show the swelling and I have photos of the old and new battery side by side showing the swelling which took place. I have the old battery as it has been removed from the computer. This Request was presented to HP... says they won't reimburse for the battery as it is out of warranty.... The issue here is battery safety.......this battery was likely to cause a fire...and likely would have destroyed the computer and possibly a house fire... the battery obviously has an issue and is at fault

• Review fromdermont s

  Date: 04/15/2024

  Bought a hp printer worked great until I connected to hp website then they locked me out put a security code on my printer and tried to charge me to unlock it

• Review fromAdriana V

  Date: 04/10/2024

  HP printer advertised free trial free cartridge for 3 month, subscribe and you will received free cartridges for the trial. You can un subscribed at any time before your trial is over and you will not get charged for the cartridge. They sent only 1 *************** after I subscribed. The when I unsubscribed weeks before the trial is over and I tried to print an important lab work right after the trial was over, they are telling I cant used their cartridge because I unsubscribed. For me to print the lab work form, I have to subscribe or buy my own cartridge. HP is misleading with their free 3 months trial for people to buy their printer. Thank you ***************************

• Review fromJames R

  Date: 04/10/2024

  ** has a program called Instant Ink that they say saves you 50% on the cost of ink. They also say that you can quit the program at any time. After paying in for more than a year, I had paid twice the cost of the ink cartridges that I use based on the cost of ordering the cartridges on the ** website and had never received any ink.So I called their customer service asking for an explanation of how I was saving 50% if I had already paid in double what the cost would be and never received any ink. The only thing that they could do was keep explaining to me how the program works without any explanation of the advertised savings. Her solution was finally to send me cartridges. Then two months later, still not needing to replace the cartridges with the new ones she sent, I realized that I was getting scammed by a huge company under the guise of a cost savings program. So I dropped out of the program only to find out that not only wouldn't the new cartridges work in my printer but the original cartridges that were still in my printer would no longer work. To use my printer I had to either rejoin the program and continue to pay monthly fees on top of what I had already paid or go out and buy or order on the ** website more cartridges that were not part of the Instant Ink program. So basically my replacement cartridges were costing me three times the normal cost.I asked them to trade the unopened new ones that they sent for workable ones so that my replacement would only cost me double but they flat out refused. The customer service was anything but helpful or understanding. Anyone considering using the Instant Ink program should think it over before they get scammed in this same way.

• Review fromLynn M

  Date: 04/06/2024

  Terrible service!Almost impossible to get on phone. Our printer purchased in January 2023 went wacko, defaulting to 6 coped and 140% magnification, and incurably so. Didn't recognize my correct serial number on website or on phone tree. Had to try various measures to finally get a person, who confirmed that the serial number was correct -- but that the system didn't recognize the serial number! He then confirmed that our printer did not work. He promised me a new printer to be shipped free the following day, February 22, 2024.It is April 6 and no new printer has arrived. When I try ti reach HP, it recognizes neither the serial number nor the order number -- and to make matters worse, they continue to bill me for Instant Ink -- though the printer is not even plugged in. The "chat" did not take a cancellation. I have finally cancelled Instant Ink tonight (I hope).Never again!

• Review fromCharles S

  Date: 04/04/2024

  In January I sent my laptop to HPs repair facility after it failed to start. HP declined warranty coverage, citing customer-induced damage and said that it would cost $486 to repair the laptop. I declined repair services and HP returned the laptop. Upon its receipt, I discovered that the service center had removed the laptops battery. I contacted HP customer service opening up two different cases. Eventually, the case was kicked up to a Customer Experience Manager, *****, who apologized for the missing battery and my difficulty resolving the problem, and said their service center would repair the laptop, this time for free. I mailed the laptop to HP a second time. Once again, I received a request from HP for $486 to repair the laptop. A few days later, ***** called claiming that she would never have made her original offer, if she had known that the damage was customer induced. (This was clearly stated in my initial case report and confirmed by me in a follow-up email to our first conversation.) She then said that HP would be willing to repair the laptop at a discount. I declined what felt like a bait-and-switch move by HP and asked that my laptop be returned. ***** indicated that the laptop was returned on Tuesday, March 26. This did not happen and on Wednesday, March 27, I opened up a missing package case with *****. On Saturday, March 30, ***** told me that if I still had not received my laptop, that I should contact HP for resolution, which I did. That day, I emailed *****. Five days later I still have not received a response from her. On Monday, I opened up yet another case with HP regarding the missing laptop, but have not heard from them sense.

• Review fromBrittany C

  Date: 04/02/2024

  What do you know, here's another one star review. If I could give zero stars, I would. I purchased the Deskjet All in One printer last year, and within 8 months a mechanical issue occurred within the printer and I had to get a replacement sent through my warranty. I experienced an internet outage this past Saturday, and it was restored by Sunday morning. However, when I attempted to use my printer Sunday evening it would not work and kept flashing an error code. I used the app to do some trouble shooting and reset the printer as recommended several times and to no avail it wouldn't connect to the internet. Mind you, every other device in my house has had zero issues connecting to the internet, I have 4 smart tv's, laptop, phones, ipad and ****** they all connect just fine. I just spent almost 3 hours on the phone with customer service being transferred once for further technical support. We went through several steps and it was not able to connect to the web server though it was saying it was connected to wifi. After all trouble shooting failed, the customer service representative suggested I spend more money and do an upgrade on a new printer. Even though my printer is only 10 months in use, I no longer have the warranty on it because my warranty just carried over from the first printer I bought, so I guess technically I only had a warranty on the new printer for just a few months. Both customer service reps stated that this was a common issue with their printers and they would send my complaint in. This is terrible business practices every way you look at it. They know they are selling faulty products but do nothing to rectify the situation. Not only that but they require you to use an app to use the printer as well and charge subscription fee's. It is a complete scam and it makes zero sense why printer isn't working or how they can admit that they sell a faulty product and do nothing but rip their customers off. Vote for a Class Action Lawsuit

• Review fromAMANDA D

  Date: 04/02/2024

  THEY ARE FORCING ME IN SOME KIND OF LIFE LONG CONTRACT TO BUY INK FOR THEM. I BOUGHT INK FROM THEM ON THE INTERNET AND THEY DON'T ALLOW ME TO USE THE PRINTER UNLESS I *************'S LIKE A FORCED MARRIAGE