Reviews

This profile includes reviews for HP Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HP Incorporated has 72 locations, listed below.

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  HP Incorporated

  1501 Page Mill Rd MS 1247 Palo Alto, CA 94301-1112

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  HP Incorporated

  PO Box 10501 Palo Alto, CA 94304

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  Hewlett Packard

  110 13575 Commerce Pkwy Richmond, BC V6V 2L1

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  Hewlett Packard Company

  45 BARNWOOD CT FLORENCE, KY 41042-9110

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  Palm, Inc.

  3423 Southpark Pl # A Grove City, OH 43123-4828

Review Details

• Review fromSweta N

  Date: 05/20/2024

  Called ** about a laptop repair and received a payment link. I put in my payment information and the system placed 15 pending charges on my account, totaling to $5000. I thought I'd been scammed, so immediately dropped the call with the ** rep and called my credit card company. Weeks later, no one at ** has an explanation, apology, and the two case managers I've talked to tell me it is impossible to get my repair covered for my troubles. They also refuse to let me talk to anyone else because their superiors "aren't taking calls." I've bought 4 ** laptops and this is the last one. I'll go to a local repair shop instead.

• Review fromKevin C

  Date: 05/17/2024

  I bought an HP printer online for about $800 from HP Store. I wanted a wireless printer, but the one I was told to order, HP Color LaserJet Pro MFP M479fdn, required a wire connection to my computer. So I returned it and was sent the one I needed, an HP Color LaserJet Pro MFP M479fdw.The one they sent me looked used; I have since learned that it probably was "refurbished."Recently I learned that my new/refurbished HP Color LaserJet Pro MFP M479fdw had yellow toner at a dangerously low level below 10%. Yet I had printed very little and mostly in black and white.How could the toner level be 30% in black and yet be only 10% in cyan, 20% in magenta and less than 10% in yellow?I called HP and was given a run-around laced with false statements.AVOID HP

• Review fromKelly C

  Date: 05/14/2024

  DO NOT BUY A PRINTER FROM HP! They are now FORCING consumers to pay for a monthly subscription service to BUY THEIR INK! If, you choose to CANCEL the subscription, Hewlett Packard LOCKS UP THE PRINTER and you CANNOT use the printer THAT YOU PURCHASED until you RE-ACTIVATE their monthly subscription service.

• Review fromStephanie B

  Date: 05/14/2024

  I wish zero stars was allowed,This company has subpar product and the absolutely WORST customer service. I was on chat for 3 hours for my laptops camera not working (There isn't even a driver installed for it nor is it available on Hp's website). It felt like they were pulling troubleshooting steps out of their as*es. My laptop is UNDER WARRANTY. I should not have to give them my first born child in order to get it fixed. I was told I have to do everything they say or they cannot proceed further. We were trouble shooting for 3 hours. I feel like we pretty much covered it. My coworker has a laptop that will not power on and they are FORCING her to buy a flash drive to do a bios recovery in order to warranty THEIR faulty product. THE LAPTOP DOES NOT POWER ON. NO SIGNS OF LIFE. This CANNOT be legal. She asked if they would send her one and they said "Oh no, we can't do that". Then you can't force her to do it, simple as that. This company needs to go out of business.

• Review fromDeb N

  Date: 05/14/2024

  HPs Instant Ink program is a scam! I bought a printer that included ink cartridges as usual, and stupidly enrolled in their instant ink program to try it out. After a few months, it became apparent that this was much more expensive than simply replacing the ink cartridges when I needed to on my own. When I canceled, they disabled the ink cartridges that came with the printer and required me to send them into them even though they were the original cartridges. What a scam!

• Review fromMichael K

  Date: 05/11/2024

  HP INSTANT INK IS A TEXTBOOK SCAM! They offer 6 free months and during this period I was only shipping ink ONCE! Now the ink in the printer THAT HAS INK INSIDE OF IT will not work unless they can bill me $4.99 a month. The printer is a giant paperweight without the subscription. I called and had only asked to extend my free trial by a couple months, not knowing that HP is watching me print pages and only sending me ink so long as they think I need it. They told me to kick rocks and sign back up if I want to use it. This is the worst subscription service EVER. PERIOD. DO NOT BUY AN HP INSTANT INK PRINTER.

• Review fromWillie W

  Date: 05/09/2024

  So far the support experience has been horrible. The laptop will not power on, We have been waiting weeks for HP to ship a power adapter. We are very confident this will not correct the issue but this is the determination their remote support team came to. When I go to ***************************************** the service order number, nor the laptop serial can be found. This will be the lap HP laptop or computer we purchase. It should not take over a month to dignose and repair a laptop. Back to **** for a better experience for my money.

• Review fromSharon D

  Date: 05/08/2024

  I needed advice on the lack of printing ENVY 7155 to Chromebook Plus. Status report shows they are wirelessly connected, but nothing prints. It printed fine with my old Chromebook but won't print with new one. I needed a printer for personal reasons, not for a business. I cannot get any information or help from HP. I'm really quite surprised because they are quick to sell you something but not assist the customer. The virtual assistant is a joke. You don't have the option to choose the correct department for help. So, you're stuck. Last year, I had an issue and called, THINKING I was speaking with HP. Turns out it was one of those "scam" companies (Just answer) and not actually speaking to a HP employee. Cost me $20.00 for an answer. I also purchased an ink cartridge 3 weeks ago and have not received it. $50.00 is no big deal to them, but it is a big deal to me. I'm having to file this complaint b/c of inability to contact them. I'll go to Staples to buy ink cartridges in the future. As much as I hate to say it, I'm beginning to think HP is a shady company that purposely makes it difficult to get in touch with them.

• Review fromElliot C

  Date: 05/05/2024

  I ordered a laptop. Canceled the order about an hour and 30 minutes after the order was placed. I called customer service to make sure the order was canceled. I received a notification that they declined to cancel the order. I then called to make sure it would not ship to my address and instead immediately be processed as a return. They insist on the customer service line that this would be done. Today I got a notification saying that my order was in fact shipped. I am now in the process of replacing all existing HP equipment both in my home and business due to their inability to operate truthfully and coherently as a company. They are not worth the headache. I will now have to take time to ship this computer back to them after spending 45+ minutes on the phone with customer service.

• Review fromRaven R

  Date: 05/05/2024

  HP Instant Ink: We have been unable to process your payment for your Instant Ink subscription and your account has been suspended for non-payment. This means your ability to print with Instant Ink subscription cartridges has been disabled. This is message I received from the company regarding ink I have already paid for. DO NOT use this company. Ive been charged every month for a year and have received 4 ink cartridges. Another scam coming. Beware.