Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i took days off work for christmas break to play the game and it isnt working, ive done all troubleshooting required of me, i can watch and witness my friends and others playing the game on the same network connection even other devices in the house can play the game, but i cant play on my account on my computer

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riot games has not helped me in recovering and account in which I have paid HUNDREDS of dollars in. I have provided the necessary proof to have my account returned to me but I have not been able to get it back. I provide proof of purchase with transaction IDs, as well as the first 6 and last 4 digits of any debit/credit cards I have possibly used to purchase in game currency from them, even the exact code that I used to redeem said currency that was purchase through Amazon. I gave them the Emails associated with the account and the Email I used when I created the account. But all of this doesn't seem to satisfy them because they also ask the most irrelevant and dumb questions as a part of the recovery process. Like "What was the first thing I used the in game currency." Like how is anyone supposed to remember that?!?!?! as well as other dumb questions that are so dumb and useless because they all require memory of when you pretty much first created the account. And I created that account 3 YEAR AGO!!! This is the SECOND ACCOUNT THAT THIS HAPPENS TO ME! And at this point it feels like they are literally stealing my money. If I could get some help resolving this that would be great.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got reported by a four men premade and got instant ban. ******* ban I guess? Or the numbers is all that counts? Genuinely played the game and got outplayed. Did better than other teammates. Just decided to blame it on someone and abuse the stupid report system. I suppose that's how they treat their customers, random system bans no need for any verification and explanation.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I received a permanent suspension from their valorant services - Third party software - but I have not used any program or such to exploit any part of valorants terms - Ive spent over 400 dollars and have been a loyal player/customer of riots services - This ban has been incorrectly placed and they do not provide any details on their findings, which I believe they have none of. - They can easily review by gameplay and find that there was nothing wrong with my use of the game

  Business Response

  Date: 01/04/2024

  RIOT *** is not a video game company.  This complaint is with a company based in *********** ** named RIOT Games ***.  Please correct your issuance to the correct company. 
  

  look up video game Vallorant that was listed in Mr *** complaint. Look up the owner of the video game.  
  You will find it is not a company based in ********* ** called ********.  We are an automotive technician consulting company.  
  

   

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with this company had well over $300 worth of virtual goods invested into it, the account was never compromised in any way, but one day I was just no longer able to log into the account. ****************** support staff has refused to help me gain access to the account, or to refund me the money invested into it. After five different attempts in which I provided specifically dated transactions with ID's from their own e-mail receipts and PayPal, as well as got a Riot staff member to confirm that they were able to see that I was in fact the user of the account and the one who made these purchases they still have not assisted me in any way. There is no other account owner it is only myself. I attached a snip of my email from Riot staff verifying that they could in fact see it was my account, and then another in which they claim they cannot tell it is my account, a direct contradiction of their own words.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After about two years of playing the game VALORANT, on approximately November 4, I tried logging into my account only to find out that Riot Games had permanently suspended my access to the game. Despite my appeal through Riot Games Support, asserting my innocence, the ban was upheld without a clear explanation. I've spent over $2000 on the game, and I'm left without any information or chance to resolve the situation. The suspension by Riot Games has triggered a mental depression, making it increasingly difficult for me to continue with my life because I spent almost my 2 years in playing VALORANT. Moreover, this has undermined my trust in online, as VALORANT streamer. I understand that Riot Games targets individuals who abuse their games by using programs that provide unfair advantage to players, colloquially called "cheats" or "hacks," but I have never downloaded nor used such programs. I request Riot Games to lift this ban and provide more details about the situation.Below is the information about the suspended Riot Account.Riot Account Username: ************** Riot ID: Twitch Xanvlrt#**** Email-Address: *********************

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So it's not a transaction but simply my account got banned for apparently modding and scripting is what they said at first and then they said third party program that gives me an unfair advantage over other players I told them I could prove that's not true and I went to the support team submitting a ticket stating that I have proof that I did not see and I think their system made an error and they said their systems can't make an error and that they reviewed the account and they are justified in the band they did not let me even dispute or show proof before stating that their actions were justified and when I brought up the fact that I have proof showed it they said it doesn't matter because they already proved that the ban was justified and in their terms and conditions it strictly says I have the right to dispute they have completely ignored that and wouldn't even give me the chance to I had to submit eight different tickets because every time they would respond they would close the ticket and I have all the conversations in emails too the games they're talking about that I apparently cheated on I play horribly and lost and I have video recording of it and I've screenshots of the actual matches I've done a data request for my personal data now so I can actually go through all the information around the ban this is absolutely deceptive trade practice and malpractice I spent money on my account I've been a customer with right game since 2013 this is the first time I've ever had to go to the support team and they have completely disregarded anything I've asked not once have they actually gave me a chance to dispute or treat me fairly and they're using the thing I'm saying is wrong as justification to itself I even went to the superior and they said the same thing and I've seen multiple people have the same issue and report the same issue that they were unjustly banned and they're not getting a chance to speak

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a valorant player, on february 18th ******************************** riot games with account name KONGGJJING. i love this game very much so i have recharged a lot of money into it and it is a very good FPS game. But on October 31st when valorant was updated, when I opened the game and wanted to recharge to buy new skins and then play, I realized that my account was permanently blocked (because I was detected using a third party plugin). I was shocked to see this news, because I love this game, so I would never do anything to disrupt the balance of the game, and I did not use any so-called third-party plug-ins. I know exactly what I'm doing and I have no need to cheat on an account that I've invested a lot of time and effort as well as my money into. It's a stupid behavior. I was very disappointed when I gave official feedback on this situation and all I got was that I could never log into my account. Why is it that some people who upset the balance of the game were not banned (Smurfing) but banned my account as someone who loves the game. I don't think this is fair and I hope your company can unblock my account or refund me. I also upload all payment confirmations.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a gamer of legue of legens, a game by riot games, and my account has been permanently banned by riot for using third party software. I've topped up my account with close to **** euros, I've spent a lot of time on this game, there's no reason to cheat on this game, and I haven't used any cheating software, but my account is still banned, and riot games has only bots coming out to deal with my appeals from start to finish, and doesn't give me any chance to make any appeals at all.My riot ID is fearmyfire#******** ID is midmuteallGGWP Please contact me at my email address if RIOT can see my claim, thanks!