Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a dispute with the costumer service due to the fact that I was permabanned from the game due to me, being misslead, the costumer service, and the last person i spoke to, has a lack of empathy that I could feel through my screen, the person didn't even let me geta response and closed the ticket, the person was rude, and out right cold. I will put in quotes what the representetive said: " Hello again, We will not be reversing this decision. Accounts that have been involved in the compromise of other accounts pose a risk for other players, and we must do our best to minimize that risk. I am not able to discuss the details of our investigation but I can assure you that we do not take action against accounts without thoroughly investigating the situation first. If you have any other questions that are not related to this issue please feel free to create a new request here. " after that was a link and a really nice a cute emoji. and, I'll quote as well, my plea : " I know now why i was banned, and, i am here trying to appeal it, due to the fact that, all of my years of game time, and all of my experience has been pristine to say the least, i was trying to communicate with another representetive, but both messages where not getting in. So, i just want to plead, in my case, to give me a second chance due to my game record. I know i made a mistake, without knowing that was that severe to begin with, if i knew, seeing by my records, you would notice i would never do such a stupid action. So please Riot, please at least consider my request. I asure you, you wont regret giving that chance. Again, im appealing due to my game record for so many years, why would i make such a stupid mistake ********** if i knew i would put my account at risk ? Please.. Thank you ". So Riot is this the training you give to your costumer service ? When they plea to seek and go through your players accounts to check and see that acctually the player was misslead and wrong ON TWO sides ?

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 08/17/2023 Amount of Money Paid: $150 What the business committed to provide me: A working game and good development team What the nature of the dispute is: Airship Syndicate who is contracted through Riot Games, has delivered a terrible game that was labeled as Early Access but is very clearly in a early beta state. Their excuse is the game was promised to be ready and the whole point of early access is to collect data and get the game ready etc. Which is absolutely false. Early Access, especially PAID access, is the game is finished, maybe slight bugs here and there and allowing people to pay to gain access to the finished game early. Data collecting of any kind is exactly what free beta's are for or how company's should be doing by paying people to test the game, not us paying the company to test for them. I have requested Airship Syndicate to figure a way to fully refund me or credit me items in game for compensation and they have been very dismissive and rude over the request. I am only looking for a full refund at this point. I realize this complaint is filed towards Riot Games but through research I've found that Airship Syndicate is contracted through Riot Games and there is no BBB listing for Airship at this time.My psn transaction ID made on 08/17/2023 in the amount of $150 Transaction ID ************

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account got suspended, based on what I've read, I'm purposefully destroying someone's gaming experience. The fact is, during pre selection phase, I select a champ Lux. A player took it knowing that I wanna play this champ. So I have to ask: Isn't this player stealing my champ, knowing that I selected it first, considered spoiling my gaming experience? Why else would game have this option? Is it true that I'm not having a nice game experience first because of that player's shady actions there? I'm at best merely paying it back, therefore I'm not convinced by this decision. I feel strongly that I am being treated unfairly just because I am Asian?

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent hundreds of dollars over the course of this game for them to have a code of conduct policy that is on levels that seems to infringe on free speech and pushes their own views on what speech is allowed and isn't I have spent hundreds of dollars on skins for them to lock my account and not allow me to access these this is not only a scam its theft seeing as how I have no access to any of those things I paid real life money for. I need a response from someone more than just an automated response from Riot Games telling me what exact chat logs they chose to ban me for an excessive time of over 3 weeks. I have said nothing that even comes close to verbal assault i have said nothing thats racist nothing sexist nothing bigoted in any sense. I can understand if anything of that sort was typed out and resulting in a 3 week ban. But never have I said anything remotely close to that.

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 4 transactions. All ***** each. The intent was, if I roll all 60 attempts for the cosmetic items from the "treasure realms" in the *** tab, I was guaranteed all 3 items. Nowhere on the page did it say that you are only going to get ONE of the items. If you click each of the 3 items on the left, as you are rolling, it indicates you are going to get all three because the roll attempts go down simultaneously. You have a 1% chance of getting the items and of course I spent all rolls and never got any of the three items so at this point, once I roll again, I am guaranteed all 3 items. That wasn't the case. It wasn't until AFTER I spent the ****** to buy the Riot Points to roll those 60 attempts that I found out I only get ONE of the items. I got ONE item and then the other 2 options reset to 60 roll attempts again. Eventually I found a very SMALL question mark bubble that tells you the roll chances but doesn't explain the payouts once you reach all 60 attempts. The disclaimer is the same on EACH item but doesn't divulge that you could potentially have to spend up to ****** to get all three items. That is ABSURD for 3 cosmetic items. I emailed them multiple times requesting a refund and eventually informed them that I filed a report with the *** (Report Number: *********). I told them that I was also reaching out to representation to find out what to do. I was advised to try and request a refund from the company which they denied ANY conversations with me moving forward because I spoke to a lawyer. I HAVE NOT PLAYED A SINGLE GAME SINCE MAKING THE PURCHASES UNTIL THIS IS RESOLVED. Each of the three cosmetic screenshots show how the attempts roll down together but aren't specify anywhere that you won't get all 3 after spending ****** nor does it state the chances reset.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played Valorant (Game developed by Riotgames) for awhile, couple years at least & have invested a good amount of money into my account for skins and ingame aesthetics. In my time with Riotgames, My account has been Breached and Banned a total of 3 times. All 3 Times, Sanctions were lift from my account the support helped me get my account back under control. However, it has happened again. I managed to get my account under control before too much could be done, however my account was banned and HWID Ban was placed on my account. ********************** is refusing to lift the sanction and is hard accusing. I am not a super high level or anything. But this doesn't fly with me. Im not settling this complaint unless ** getting either ALL my money back ever spent on Riotgames, or my account back.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since mid-2018 to date, I have been making business with Riot Games **** By making purchases in-game. Since that time I have been a loyal customer whilst keeping doing business. As the years went by the company raised their prices, underdelivered, and overpromised regarding the quality of their services. Recently they had connectivity issues that prevented me from accessing their service and they acknowledged the issues, then changed their stance about it accusing ISPs worldwide about the said issues. I reported this issue to them via support as my account was sanctioned by their system due to these connectivity issues. They say they will lift the sanction derived but to this day the sanction is still in place. I requested my account to be canceled and all money that has been spent using that account to be refunded in full but they shield themselves in predatory policies and practices closing my support request for the refund stating and quote: "I've already told you that it's impossible". Which is far from professional language for customer care. It is worth mentioning they indirectly force you to accept their terms and policies otherwise you are not able to access their services.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Riot Games' Valorant account was unjustly suspended.The management imposed the suspension for using cheats and other third-party tools that lent the suspension to the company.We contacted the management, but they only said that the use of third-party tools was allowed, but they would not provide us with detailed information or explain how it happened.I have asked them to withdraw the unjust suspension of my account, but they have not taken up the matter with me, so I consulted with them here.?My account was suspended on 2/26.?I had been playing for almost two years.?I have charged over ***** JPY.?TICKET ID #********

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My Valorant account and my friends accounts were all banned while we where offline for all the same reason (use of third party program). I've tried getting a proper response from Riot Games about this issue but only seem to get pre generated messages that don't go into any detail. I've spent close to a grand on this account and would never cheat due to the shear loss of time and money I've spent on this game. I'm guessing we got mass reported for killing a content creator or someone with a following. The resolution I'm expecting is for my and my friends accounts to get unbanned.Best regards, ****