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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was stolen without my knowledge. I contacted your customer service, but they did not resolve the issue. I am now forced to file a formal complaint to escalate this matter and ensure it receives proper attention

  • Initial Complaint

    Date:04/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am filing a formal complaint against Riot Games regarding the unjust permanent ban of my VALORANT account (Username: ************, Region: International). Despite my appeals, Riot Games has upheld the ban without sufficient evidence or consideration of my explanation.Key Issues:False Accusation: My account ************** was permanently banned for alleged use of unauthorized third-party software, which I did not ****** Proof Provided: Riot has refused to share concrete evidence of cheating, only offering generic responses.Unfair Enforcement: The ban appears to be triggered by a hardware-related issue from another users device, yet Riot claims there was "no suspicious login activity"a contradiction.Requested Resolution:A transparent review of my case with clear justification for the ban.Restoration of my account ************** if no valid proof of cheating exists.Policy clarification on how hardware bans affect innocent accounts.I trust the ******************** can help mediate this matter fairly. Thank you for your assistance.Sincerely

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a VALORANT player, a game by riot games. I recently encountered an event, and I have been left with no other options. My VALORANT account was banned without a detailed justification. All information I have received from riot support team was that I somehow violated their user agreement, and that I have used unauthorized third party programs. I can assure that I have never cheated, used any other unauthorized third party programs. The ban has came to me as a complete surprise. I have tried to contact riot support for multiple times, but all the response I have gotten so far are all the same, ai-generated general responses. Just now, I received a reply saying that they have answered all that they can and did not allow me to send more appeals for my account. I feel that this decision is extremely unfair to me, as I have no chance to clear my name and to say something, or to communicate with an actual human being from riot. I am deeply saddened by this as I have been a loyal player who had always adhered to their rules. But now my account is banned, including a hardware ban, and I have been left with no chance of recovering my account. I have spent so much time, effort, and money into the game and into my account. I feel so hopeless about the situation and I felt I have been ignored. Furthermore, my friend's account was also permanently banned with the same exact reason, but when he contacted the support team multiple times, he's account got unbanned, again, without any reason. I am deeply confused about why this happened, and why did he get a response but I did not. I think this is extremely unfair to me, and to other players that I know that also got banned without any reason. This situation has caused me a lot of psychological distress, as this game really mattered to me. Again I am deeply saddened by this situation and feeling hopeless. I am reaching out to see whether there are ways that BBB can assist me in. I really do need help, and I don't know where else.

  • Initial Complaint

    Date:04/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account wrath2kback was wrongly banned for third party scripts. I have never used nor attempted to use cheat software on league of legends. The support team did not give explanation of what cause the detection or listen to me. Simple game history lookups would show that I am a normal player with low tier skillset in the game. I want either my account restored or a refund of the funds I spent on in game skins/RP.

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around February 10, 2025, my account for the game "Valorant" was banned without justification. I have been an active and loyal player since the game's release and have invested a total of $2,457.12 CAD over the past four years into my account through in-game purchases. I was accused of cheating, despite never having used any third-party software, cheats, or modifications of any kind.I immediately reached out to Riot Games via support ticket to appeal the ban, but my case was closed without a detailed explanation or genuine review. I was not given any evidence of wrongdoing, and my attempts to request a proper investigation were met with vague or dismissive responses. My account was wrongfully flagged, and the appeals process lacked fairness and *************** a long-time paying customer, I am deeply frustrated by the lack of accountability and the loss of access to a service I paid for and invested significant time and money into. I am seeking the reinstatement of my account or, at minimum, a thorough and fair re-investigation into the ban decision.

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Valorant Support Team,I hope this message finds you well. I am writing to formally appeal the recent ban placed on my account, which I believe was unjustly imposed due to issues related to account hacking and potential data errors. My account has been a significant part of my gaming experience, and I am deeply concerned about the circumstances leading to this ban.First and foremost, I would like to emphasize that I have always adhered to the rules and guidelines set forth by Valorant. I have never engaged in any activities that would be considered cheating or violating the game's terms of service. Unfortunately, it seems my account has been compromised by an external party who does not share my commitment to fair play.Upon receiving notification of my ban, I conducted a thorough review of my recent account activity. To my dismay, I discovered numerous transactions and gameplay actions that I did not authorize or participate in. It is evident that my account has been accessed without my permission, resulting in actions that I cannot be held accountable for. I am more than willing to provide evidence of unauthorized access, including screenshots of my purchase history and gameplay logs, to support my claim.Additionally, I would like to request a review of any data errors that may have contributed to the misunderstanding surrounding my account. It is crucial to ensure that the ban is not a result of a system glitch or incorrect data interpretation. I believe that a thorough investigation into the circumstances leading to my ban will reveal that I am not the perpetrator of any ************* conclusion, I respectfully request that you review my account and the context surrounding the ban. I firmly believe that a comprehensive investigation will reveal the truth and clear my name. Thank you for your time and consideration. I look forward to your prompt response and hope for a positive resolution to this matter.Sincerely,

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was stolen without my knowledge. I contacted your customer service, but they did not resolve the issue. I am now forced to file a formal complaint to escalate this matter and ensure it receives proper attention.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Riot Games Unfair Permanent Ban I am filing this complaint against Riot Games regarding the permanent suspension of my account. I believe this decision was based on falsified evidence submitted by another player, who manipulated screenshots using AI or editing tools to make it appear as though I engaged in hate speech. Additionally, this same player directed hate speech towards me, including racist remarks and encouragement of self-harm, yet they were not penalized.Riot Games did not provide any real proof beyond these screenshots and did not allow me to properly defend myself. I have requested them to verify the authenticity of the evidence against me by checking actual in-game chat logs, but they have refused. I believe this is an unfair enforcement of their policies, and I request that my case be properly reviewed with legitimate proof.I am seeking a fair investigation into this matter and, if the allegations against me cannot be verified with official chat logs, a reinstatement of my account.

  • Initial Complaint

    Date:03/25/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they wronged accused me of cheating and hacking and they suspened my account, and when I tried to talk with them, they dont talk with me

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