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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 112 total complaints in the last 3 years.
  • 53 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ******** official customer service:Hello!I am sending this appeal to you again with great anxiety and earnestness. I am the player who loves Valorant, and my Riot ID is [Xylra#Wiil]. When I learned that my account was banned, my world seemed to fall into *********** the past game time, in order to get a better gaming experience, I invested a lot of effort and money in the game. The amount of recharges has been quite considerable. Every recharge carries my full enthusiasm and expectations for the game. I am so eager to keep fighting on this battlefield.Recently, I recalled some key details that may cause account abnormalities. Because it is sometimes inconvenient to play games at home when I go out, I have been to an ************* to log in to my account. But I never expected that it might be such negligence that gave criminals an opportunity to take advantage of it and caused the account to be stolen. Now that the account has been banned, I have great reason to suspect that the hacker has violated the rules during the theft, and this is by no means my own will and behavior.What is more worrying is that I am facing an extremely difficult life situation at the moment. I was diagnosed with cancer and my life is in the countdown stage. Valorant is not only entertainment for me, but also my spiritual support in the process of fighting the disease. It allows me to temporarily forget the pain of my body and immerse myself in the passionate competition. I sincerely hope that in my last days, I will have the opportunity to log in to my account again and feel the joy brought by the game again.I sincerely request the official to review my account status and verify that what I said is true. If the account can be unblocked, I will cherish this hard-won opportunity, guard the account security more carefully, strictly abide by every rule of the game, and use my last strength to maintain the good ecology of the game.

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent money on my account in riot games for valorant/league of legends games and the account has been stolen, i have sent multiple requests/tickets to Riot Games to retrieve my account but they are not even responding to ***** account login id is: mrskipoo

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their new Tactic ***** set for $30 and when I got into the game the items were so tiny the change that I paid for is unnoticeable. I paid $30 for content I cannot see in a ******* ticket # is #*********

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account has been banned without any explanation for the ban. I hope to resolve this issue and reach a solution.

  • Initial Complaint

    Date:12/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was playing league of legends for years which is a game produced by Riot Games company, I did not play the game for 6 months. One day I opened the game or the client which contains multiple games like League of Legends and Valorant, then suddenly I got banned for using 3rd party programs which I never did and it was working well before the 6 months. I contacted the game support and they asked me for like a lot of information. I sent them all the transactions I did from 2016. I will send you the images and all the details I sent them. My account was precious, to be honest I did not pay a lot in the game but It had a lot of skins which is worth a lot of money and play time.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot Games has been openly practicing predatory practices through their game and it recently has skyrocketed with the addition of their own gacha system. When I agreed to ToS when I joined the game as a minor I never would have played if I had known what a dacha system was or how harmful it was and after being recently harmed by it and now learning how predatory a gacha system is I cannot in good faith support this company and I would like a refund on ALL purchases ever made through their client. I emailed support with the case number #********* and they were nothing but condescending, unhelpful, and objectively rude. I was told they cannot refund me ANY purchase on my account despite multiple purchases falling under their refund policy.

  • Initial Complaint

    Date:12/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello in the last two months, I sent a message to Riot Games about Valorant and no one replied to me, I was banned because a hacker got into my account on Valorant and banned my account using cheating or making something illegal in my account which was due to a virus I downloaded at that time and stole all my emails and my account and I didn't notice quickly you can ask them who was connected in my account to check their devices and their IP address if I was the one got the account banned or not because I was inactive When the hacker made my account banned when I was trying to log in, everything was normal until I was shocked by the comment message by riot games and my devices were not banned, I can play on a new account freely, this is another reason to make them believe that it was not me who hacked the account, it is someone else connected to my account illegally and also banned it I spent a lot of money inside the game, I hope you make them get my account back that I spent a lot of money on thank you for listening to me i have also made lot of ticket without a response from them.Username:venixondiff Email:*************************** Riot id:NSG ******#diff

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was December 11, 2024. I was charged four payments of $84.74, $146.89, $84.74, and then $33.89 in CAD. I did not make any of these purchases and yet the Riot employee I was put into contact with denied providing me a refund of any kind. I even suggested taking my account in exchange to ensure the "purchased products" are not being used for free and they denied it. I have attached a picture of the purchases I am referring to (note that the amounts are before tax).

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My game account has been hacked and banned as a result due to a lack in security in their systems and they refuse to give it back or refund me my thousands of euros i spent on it

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Riot Games, **** regarding the unjust permanent ban of my League of Legends account.Account ID: kkid Username: ************ Region: ************* Years of Use: 10+Amount Spent: ~$5,000 On November 28, 2024, Riot permanently banned my account, initially citing the exploitation of a bug. I was unaware it was a bug and believed it to be a normal game mechanic. After appealing, Riot changed the reason to rank manipulation, but provided no specific detailssuch as actions, dates, or matches involved.This lack of transparency is concerning, as it prevents me from understanding or contesting the accusation. Furthermore, Riots policy typically issues temporary bans (7-30 days) for first-time offenses. Despite this being my first alleged violation, I was issued a permanent ban, which is both disproportionate and inconsistent with their usual practice.I have been a loyal player for over a decade, and the ban has resulted in the loss of significant time, money, and progress.I respectfully request the following:A re-examination of my account and possible removal of the permanent ban.A detailed explanation of the alleged rank manipulation, with evidence.Improvements to Riots ban and appeal process for greater transparency and fairness.Thank you for your time and assistance.Sincerely

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